A. Organization
B. Business role
C. Employee
D. E-mail
A. Create business role
B. Log in with initial user
C. Create organizational structure
D. Assign employee to organizational units
A. Assignment to an organizational unit
B. User ID
D. Access restriction
A. Launch a customer survey
B. Edit customer details
C. View customer details
D. Create a new e-mail message or a new case from the What Would You like to do? area
E. Access interactions and notes in the timeline tab
A. Team
B. Account hierarchy
C. Contact
D. Responsible employee
A. Account
B. Service category
C. Service team
D. Employee
A. Assign employees directly to different organizational objects.
B. Acquire an additional license for the required add-on.
C. Enable the Primary flag in the organization unit.
D. Assign the employee at company level.
A. Unrestricted access rights override any restrictions you have defined.
B. Restricted access rights override any unrestricted access you have defined.
C. You can decide if access rights override any restrictions you have defined.
D. If the access rights are contradictory, the system automatically grants no access.
A. Delete
B. Mark as unread
C. Handover
D. Escalate
E. Summary
