ARC-801試験無料問題集（114題）「Salesforce Design and Implement B2B Multi-Cloud Solutions 認定」

出題：1

Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.
Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?

A. Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.

B. Use the existing survey tool by integrating the responses to the Service Appointmentand Service Resource record.

C. Select an AppExchange app that sends a survey to each customer after a work order is completed.

D. Use the existing survey tool by integrating the responses to Case number and User record.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

Universal Containers is in the process of implementing a CPQ and B2B Commerce solution. The Technology team hascompleted the development for the current sprint and is demonstrating the functionalities to the business stakeholders during their sprint demo. While demonstrating products and pricing, and Sync between B2B and CPQ when requesting a quote, the stakeholders make a new request to include tiered pricing and map it to discount schedules on CPQ.
Which approach should a Solution Architect recommend while addressing the feedback from the stakeholders?

A. Convey that this can be potentially picked up in the next sprint since the technical changes needed for this new user story are low effort.

B. Add the request as a new user story to the product backlog, and further schedule a meeting for prioritization andgrooming.

C. Convey that it is not recommended to include M the initial MVP, since an extension is needed on the CPQ B2B Commerce Connector for the new requirement.

D. Include it as a user story and accommodate it m the same sprint, since this is a feasible requirement and the CPQ B2B Commerce Connector is already set up.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

Universal Containers (UC) has a multi-cloud implementation in place covering Service Cloud and Experience Cloud. As part of UC's support process, service agents often need to search across an external ERP that hosts the order information of its customers. They would like to see their ERP data in Salesforce but IT is weary of duplicating data across systems.
Which integration mechanism should achieve this with standard capabilities?

A. SOAP API

B. Change Data Capture

C. Bulk Rest API

D. Salesforce Connect

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to itsbusiness partners, and be able to track open and click-through rates just like it does with email campaigns.
What should a Solution Architect recommend to UC?

A. Utilize Marketing Cloud and MobileConnect.

B. Embed third-party messenger tools.

C. Utilize Service Cloud and LiveMessage.

D. Utilize Service Cloud Email to Text Message.

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

Universal Containers (UC) u about to develop a new call center solution utilizing Salesforce productsincluding Service Cloud, LiveMessage, Experience Cloud, and MuleSoft. UC would prefer no real customer data to be stored within Salesforce but to be made view only. These views should only be utilized by a select few individuals that may be assigned the ability to view this data temporarily and have it removed.
Which two features should a Solution Architect suggest to maintain these constraints?

A. Salesforce Connect, User Permission Sets

B. Apex Callouts, User Permissions Sets

C. Salesforce Connect, User Profiles

D. Third-party ETL, Profiles

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

A team at Universal Containers (UC) is currently working on an initial release of Service Cloud. However, UC's management team is very enthusiastic about new features of the platform and wants to go to market with the new Service Cloud solution as soon as possible. The current objective of their initial Service Cloud release is mostly about managing their case workload and case assignment processes. A Solution Architect is called into a management meeting and asked when UC can go live with automated chatbots, Einstein case classification, and CRM Analytics for data insights.
How should a Solution Architect respond to the management team considering their request for these new capabilities'?

A. Agree with the management team to postpone the go-live and increase the scope to include the desired features.

B. Explain to the management team that these features are still evolving and that it is best to wait a few releases so that they are stable before starting to use them in production.

C. Agree that the new features are crucial to the success of the initiative and swap parts of the current scope for the most innovative feature.

D. Explain the long-term vision and roadmap, and thenpropose a logical phasing in which the planned minimum viable product (MVP) is the first step on the journey that will eventually include the desired features.

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

Universal Containers (UC) recently went live with a multi-cloud implement at ton consisting of Experience Cloud, Service Cloud, and Marketing Cloud Account Engagement. The UC Marketing team wants to generate Marketing Cloud Account Engagement emails using the same dynamic content that users access in Experience Cloud. They want to trigger Marketing Cloud Account Engagement emails based on certain user actions while keeping the content dynamic and configurable via a user- friendly mechanism.
Which approach should a Solution Architect recommend m this case?

A. Use Salesforce CMS on Experience Cloud and the new Marketing Cloud Account Engagement Lightning Email Experience.

B. Build a custom application using Lightning Web Components to make the email content dynamic and configurable.

C. Change the data model to support sending Marketing Cloud Account Engagement email via the Experiencecloud site.

D. Consider finding AppExchange packages that support this functionality on Experience Cloud andMarketing Cloud Account Engagement.

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

During a B2B multi-cloud implementation, an executive sponsor from Universal Containers (UC) approaches the Solution Architect to discuss ongoing support and new functionality that will be rolled out tosupport UC. The current implementation supports Experience Cloud, Service Cloud, and Sales Cloud.
Which three recommendations should a Solution Architect make to ensure features are enabled without impacting user efficiency?
Choose 3 answers

A. Ensure development, training, and production environments are in place.

B. Communicate and train users on new features.

C. Give usersa way to raise support tickets for new features they do not understand.

D. Fully document all customizations added to the system.

E. Give users the ability to opt-out of any new feature they dislike.

正解：A,B,D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

Universal Containers recently began a project to connect its ERP with Salesforce. One of the requirements is a daily batch process to create and update orders and order product information. The development team, using the corporate ETL tool, has created two processes to create these records using Bulk API. The test in the development environment worked fine, but in the production environment, some orderproduct records were not updated and showed an error "UNABLE_TO_LOCK_ROW:unable to obtain exclusive access to this record". There is one Process Builder on the Order Product object and no async process.
Which two steps should a Solution Architect recommend to avoid this error?
Choose 2 answers

A. Change the Bulk API call to use Bulk API 2.0.

B. Add a retry process for the records rejected by this error.

C. Sort the order product records by account and order before the Bulk API load.

D. Use the import wizard instead of Bulk API.

正解：B,C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

Universal Containers (UC) recently completed a successful implementation of B2B Commerce classic andsaw an immediate increase in both its customer experience ratings and overall bottom line due to the influx of sales through its commerce application. After this initial experience, UC decided to target its internal Sales team for the same successful outcome with Salesforce CPQ and Sales Cloud.
UC's requirements include that its internal Sales team be able to sell its current commerce catalog and expand this catalog to include even more products. In addition, UC wants to give its internal Sales team the ability to utilize CPQ's discounting functionality, along with approval rules for its Sales leadership team. Today, product and pricing is mastered in B2B Commerce and orders are fulfilled in the ERP.
What should a Solution Architect recommend when architecting a solution to meet UC's requirements?

A. The Product and Pricing data should be mastered in B2B Commerce and integrated intoCPQ via REST API, and finally integrated to the ERP via SOAP API.

B. The Product and Pricing Data should be mastered in the ERP and then integrated into both B2B Commerce and CPQ via REST API.

C. The Product and Pricing data should be mastered in CPQ and integrated to B2B Commerce via Apex, and then finally integrated into the ERP via a middleware solution.

D. The Product data should be mastered inside B2B Commerce, while Pricing should be mastered inside CPQ. Both solutions should be integrated via Apex and then integrated to the ERP via SOAPAPI.

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

ARC-801試験無料問題集「Salesforce Design and Implement B2B Multi-Cloud Solutions 認定」