Certified-Business-Analyst試験無料問題集（315題）「Salesforce Certified Business Analyst 認定」

出題：1

Cloud Kicks is creating a new lead conversion process in Sales Cloud. During a recent sprint, the business analyst created user stories related to the Opportunity object. Test scripts were created for the lead conversion process. All of the test scripts passed and the new functionality was deployed. After deployment, end users reported error messages when manually creating new Opportunities.
Which area of user acceptance testing (UAT) was overlooked''

A. End users who are experts in that functionality should participate in UAT.

B. Functionality on interconnected objects should be part of UAT.

C. Several teams should be part of UAT to represent multiple viewpoints.

正解：B 解答を投票する

出題：2

Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use.
In which scenario should he business analyst recommend Kanban?

A. Work is generally project-based and can be broken into smaller pieces.

B. Work is predictable but sometimes lacks sufficient planning.

C. Work includes platform support requiring immediate outage handling.

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

A group of business analysts (BA) at Universal Containers have been working with different teams of stakeholders on eliciting requirements for a new Salesforce app. The BAs have gathered and documented all of the information in a central location. Upon review of the requirements, the BAs discovered that changes made to the documentation were overwritten by each other, and they will lose time recapturing them.
What should the BAs do differently to prevent this error from happening?

A. Each BA should use their own separate documentation.

B. Each BA should enter their business needs in a shared spreadsheet,

C. Each BA should use a shared system that has version control.

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

Universal Containers is developing a new case management solution in Salesforce. The business analyst has started writing user stories to capture feature needs. One user story is: The customer care representative wants to take ownership of new cases and communicate with customers so they can provide high-touch customer experiences." Which component of the user story is "provide high-touch customer experiences?"

A. Why

B. Assumption

C. Where

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

Northern Trail Outfitters (NTO) wants to discuss an enhancement to Campaigns with the engineering, marketing, and sales teams. The changes involve detailed integration between systems that will be used by WTO's customers. The business analyst (BA) needs to complete the org impact analysis.
Which reference should the BA consult to understand the integration pattern?

A. Business Requirements Document

B. Salesforce Solution Kits

C. Solution Architecture Diagram

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

The business analysis (BA) at Northern Trail Outfitters is assigned to a project to help revamp its Experience Cloud implementation.
When assessing the existing process, which type of diagram should the BA use to identify waste within and between processes?

A. Value Stream Map

B. Detailed Process Map

C. Suppliers, Inputs, Process, Outputs, Customers (SIPOC) Map

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

Cloud Kicks is a rapidly growing company and has just expanded its team to include a business analyst (BA).
The IT directory has asked the BA to use application Lifecycle Management (ALM) for all Salesforce development projects.
Which step of the ALM cycle requires the BA to study current business process gather requirements, and analyze them?

A. Test

B. Build

C. Plan

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story:
"As a user, I need visibility to customers' purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings." Which mistake did the BA make when creating this story?

A. The need is undefined.

B. The persona is undefined.

C. The goal is undefined.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

Universal Containers has asked a business analyst (BA) to assist the sales management team with a request for a new picklist field called "Lost Reason" on the Opportunity object with the goal of improving pipeline reports. After mapping the managers to the sales leader persona and obtaining feedback from them, the BA has discovered that the managers want to better understand Closed/Lost Opportunities so they can help sales teams close more deals.
Which option should the BA use to construct the user story?

A. AS a sales leader, I need a new "Closed/Lost Reason" picklist field on Opportunities and better reports to help the sales team improve close rates.

B. As a sales leader, I want to see more details on Closed/Lost Opportunities so I can help the sales team improve close rates.

C. As a sales team member, I need additional enablement training and reporting information to helpthe improve close rates.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

The sales team is learning a new sales methodology. Management wants to align Salesforce opportunities with the methodology.
What is the first step a business analyst should take to begin overhauling the Opportunity object?

A. Configure stages in Salesforce.

B. Create new reports and dashboards.

C. Understand the current business process.

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：11

As a part of discovery, the business analyst (BA) at Universal Containers is trying to understand how Salesforce was implemented.
What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce implementation?

A. Reports and Dashboards

B. Setup Audit Trail

C. Salesforce Optimizer

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：12

The business analyst at Universal Containers is writing users stories to support the Salesforce implementation for the sales operations division.
There is a request for visibility into sales rep' pipeline so that can see their revenue.
Which missing component is necessary to finish this user story?

A. When

B. Why

C. Who

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：13

Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future.
What should the BA do next?

A. Start project work for the operations team.

B. Proceed with the sales team's project as planned.

C. Include the operations team during discovery.

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：14

Universal Containers uses Kanban to complete its Salesforce development. In the middle of a sprint, the sales manager submits an important item to the team.
What should the business analyst do next?

A. Ask the team to pivot and complete the work immediately.

B. Ask the team to reprioritize the backlog and work on the item at the top.

C. Ask the team to commit to the work for the next sprint.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

Certified-Business-Analyst試験無料問題集「Salesforce Certified Business Analyst 認定」