Certified-Strategy-Designer試験無料問題集（155題）「Salesforce Certified Strategy Designer 認定」

出題：1

The strategy designer at Cloud Kicks has worked with the development team to create a cross-cloud 360 prototype based on a concept to create a better customer experience and help dive revenue.
What should the designer produce to get buy-in from the business stakeholders?

A. Business case and roadmap

B. Business user flow and journey map

C. Business metrics and ROI map

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

Cloud Kicks (CK) is creating a loyalty program to deepen the engagement of its customers. CK has arrived at a concept that meets its brief, but the developer remains skeptical.
Which approach should the strategy designer take to get the developer's support?

A. Create a persuasive story about the concept focusing on what the developer cares about and using their language.

B. Invite the developer to do their own research and come up with alternate potential solutions that meet the brief.

C. Persuade the developer's boss and product manager to lend their support to the project, and the developer will likely come around.

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

Cloud Kicks' stakeholders da strategy designer to help with their business goal of reducing support costs. After a series of interviews, the designer recommends self-service in Experience Cloud as a way to address the goal.
Which capability should drive self-service in Experience Cloud?

A. Providing dashboards of orders to customers

B. Exposing their knowledge base to customers

C. @ Allowing customers to see their open cases

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

Cloud Kicks wants to launch a campaign that rewards customer behavior by giving away free merchandise, which key business criteria should be ensured?

A. Viability

B. Feasibility

C. Desirability

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

A cross disciplinary team is starting a new design initiative for Cloud Kicks, and the strategy designer is loading the effort.
What is one way to increase the team's psychological safety to encourage productive collaboration?

A. Ask everyone to share a personal experience.

B. Ask everyone to introduce themselves via title and greatest success

C. Ask everyone their expected level of project involvement.

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

A strategy designer is pitching a vision presentation to their customer's lead to get final approval for a new project. The lead is not comfortable or familiar with design thinking and has been distrustful of the process so far. Investing in this new initiative will put their reputation on the line.
Which strategy should the designer employ to communicate the vision?

A. Ask a master presenter to stand in on the project and deliver the vision; they know how to sway any hesitant executive

B. Ask the customer to participate in the presentation pitch the vision to their lead to signal buy-i and shared ownership of the project work.

C. Ask each team member to present a few slides to signal the presentation is the result of many people's ideas and consensus.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

A strategy designer is kicking off a project to reimagine the high-end private banking experience for a financial services company.
What should they do to learn about the unique expectations of the company's customers?

A. Interview 8-10 customers about how banking fits Into their lives and their ideal relationship with their bank.

B. Send a survey to all stakeholders about their banking app attitudes, preferences, and desires.

C. Share prototypes of different interface directions with 100 people who regularly use their bank's app.

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

A project team led by a strategy designer has just facilitated 3 weeks of user research.
What should thev do to identify kev insights?

A. Ask each team member to create insights based on their expertise and support with collected quotes.

B. Plot insights on a 2x2 diagram of effort and impact, and align with stakeholders.

C. As a team, spend time affinity mapping, spotting patterns, and surfacing surprises.

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

Cloud Kicks is making sustainability a new core value.
Which methodology should a strategy designer use to help stakeholders understand the impact of that decision on current products and services?

A. Heuristics evaluation

B. Corporate integrity workshop

C. Business model canvas

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

A Cloud Kicks (CK) strategy designer is leading a project to create a new customer experience with digital and environmental touchpoints. The stakeholders want to understand how the designer is proposing CK will deliver the experience. which tool should they use to explore the collaboration, structure, and processes that will be required?

A. Empathy map

B. Journey map

C. Service blueprint

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：11

Cloud Kicks (CK) is interested in collecting data passively from customers while they are exercising in the company's latest tours plans to collect heart rate and activity levels and then overlay this data with self-reported weight, age, and health behavior information to provide fitness recommendations What should a strategy designer recommend before CK commits to this project?

A. Consequence Scanning Workshop

B. User Acceptance Testing

C. Global Trend Analysis

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：12

. Leadership at Cloud Kicks just approved a vision for a new digital commerce and service strategy. They ask the Strategy Designer to create a roadmap to help them understand the rollout process and implications.
What should be one of the initial steps to take when creating a program roadmap?

A. Create a release plan matching calendar-based milestones

B. Develop a RACI diagram among internal stakeholders only.

C. Start with a phased approach, then address foundational items early.

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：13

Cloud Kicks' product team is working with the sales team to identify a new feature to add to their next product release. A developer on the team believes it may be on an upcoming Salesforce Release.
Which resource should be used to verify this?

A. Salesforce Developer Release Notes

B. Salesforce Architects Product Roadmaps

C. Salesforce Lightning Design System Release Notes

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

Certified-Strategy-Designer試験無料問題集「Salesforce Certified Strategy Designer 認定」