Field-Service-Lightning-Consultant試験無料問題集（303題）「Salesforce Certified Field Service Lightning Consultant 認定」

出題：1

A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers

A. Create a new user territory associated with the Service Territory and dispatcher.

B. Configure and run the User Territory Sharing Job in Field Service Settings.

C. Assign a new user territory and add each of the assigned service resources.

D. Add the resources assigned to the Service Territory's Member related list.

正解：A,B 解答を投票する

出題：2

Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?

A. Update the Service Appointment Chatter feed.

B. Update the Service Appointment Status field.

C. Reschedule the Service Appointment for later.

D. Update the Service Appointment field "In Jeopardy."

正解：A 解答を投票する

出題：3

Universal Containers has an initiative to reduce their carbon footprint. What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?

A. Remove the Match Location Work Rule.

B. Add the Maximum Travel From Home Work Rule.

C. Remove the ASAP Service Objective.

D. Give the Minimize Travel Service Objective the highest weight.

正解：D 解答を投票する

出題：4

A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?

A. Create a Product Request and Product Request Line Item.

B. Create a Return Order and Return Order Line Item.

C. Create a Return Order and relate it to the Product.

D. Create a Work Order and Work Order Line Item.

正解：B 解答を投票する

出題：5

Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders. What field types should be configured to capture this information?

A. Formula

B. Number

C. Text

D. Barcode

正解：C 解答を投票する

出題：6

When a Universal Containers (UC) Technician installs a product at a customer site, the Technician must perform all future work for that customer.
Which process should the Consultant use to meet this requirement?

A. Add the Resource as a Preferred Resource on the Work Order.

B. Add the Resource as a Preferred Resource on the Asset.

C. Add the Resource as a Required Resource on the Account.

D. Add the Resource as a Required Resource on the Contact.

正解：C 解答を投票する

出題：7

The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answers

A. Select a Service Appointment from the list, press the "Candidates" action, and select the best time slot.

B. Select a Service Appointment from the list, press the "Edit" action and allocate the Resource.

C. Select multiple Service Appointments from the list and bulk schedule them.

D. Select a Service Appointment from the list and press the "Schedule" action.

E. Select a Service Appointment from the list, press the "Change Status" action and "Dispatch."

正解：C,D,E 解答を投票する

出題：8

universal container want to dispatch group of service appointment to there technician the number of service appointment dispatched at the time varies among different services territories Which two settings should a consultant enable to ensure the service appointments?
are dispatched correctly?

A. Set the service appointment to dispatch in the field service settings

B. Enable sharing or dispatch service appointments

C. Set the number of services to drip feed on the service territories

D. Enable drip feed dispatching in field service settings

正解：C,D 解答を投票する

出題：9

universal containers has identified a business process in which a customer support agent reviews an existing work order and needs to associate an additional part to the order for the technician to successfully complete the job.
How should a consultant support this process?

A. Add a new product consumed to the work order.

B. Add a new product required to the work order.

C. Add a new product required to the work type.

D. Add a new product consumed to the work rule.

正解：C 解答を投票する

Field-Service-Lightning-Consultant試験無料問題集「Salesforce Certified Field Service Lightning Consultant 認定」