Field-Service-Lightning-Consultant試験無料問題集（303題）「Salesforce Certified Field Service Lightning Consultant 認定」

出題：1

Universal Containers wants to track the total associated price when servicing Work Order for customers.
Which two of the following should a Consultant recommend? Choose 2 answers

A. Use Work Order and Work Order Line Items.

B. Use the Einstein Pricing Configurator.

C. Set up Products and Price Books.

D. Use a custom object to model the Work Order pricing.

正解：A,C 解答を投票する

出題：2

Universal Containers would like to report on the volume of products installed within a specific timeframe.
What solution will help meet the customer's requirement?

A. Utilize Field History Tracking on Asset.

B. Utilize the standard "Installation Date" field on Asset.

C. Utilize a custom "Installation Date" field on Asset.

D. Utilize a Work Order related list on Asset.

正解：B 解答を投票する

出題：3

each container consists of multiple parts that are tracked by assets records.
Universal container customers usually wait until several parts need service before requesting the technician come on a site to save money on the service charges How should consultants configure the field service lightning to track the work performed?

A. Create a work to type automatically create relevant line time for each asset

B. Create a work order and work order line item for each asset being serviced

C. Create a work order for each asset being serviced

D. Create a work order for all assets being serviced and work order line item for each product consumed

正解：B 解答を投票する

出題：4

universal container (uc) sells shipping Containers and container parts. UC wants to track each customer's container and associated part for field servicing, sales, and reporting purposes Which solution should a Consultant recommend to relate the part to a customer?
container?

A. Add the container as an asset on account and make the part internal assets

B. Create an asset hierarchy on account with container as root asset and part as the child assets

C. Create a hierarchical relationship between the parent product container and the child part product

D. Add the container as product on the account and part to the child product related list

正解：B 解答を投票する

出題：5

Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?

A. Service Appointments and Service Appointment Line Items

B. Work Orders with Products Consumed

C. Work Orders with Work Order Line Items

D. Work Orders with Service Appointments

正解：C 解答を投票する

出題：6

One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?

A. Build a Process for Service Appointments.

B. Implement Path for Work Orders.

C. Define a repeating Work Type.

D. Configure a Maintenance Plan.

正解：D 解答を投票する

出題：7

universal container want to dispatch group of service appointment to there technician the number of service appointment dispatched at the time varies among different services territories Which two settings should a consultant enable to ensure the service appointments?
are dispatched correctly?

A. Set the service appointment to dispatch in the field service settings

B. Enable sharing or dispatch service appointments

C. Set the number of services to drip feed on the service territories

D. Enable drip feed dispatching in field service settings

正解：C,D 解答を投票する

出題：8

Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.

A. Create operating hours for the Service Territory.

B. Create operating hours for the Service Appointment.

C. Create operating hours for the Optimization Engine.

D. Create operating hours for the Service Resource.

正解：A,D 解答を投票する

出題：9

Universal Containers wants to encourage their Technicians to identify sales opportunities in the field. Which option should a Consultant recommend?

A. Call the Sales Team with the Opportunity.

B. Create a custom filed on the Work Order.

C. Log a follow-up task on the Work Order.

D. Create a Quick Action to create the Opportunity.

正解：D 解答を投票する

出題：10

Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.
How should the Consultant meet this requirement?

A. Use the Assets without Products report.

B. Enable and customize the View Asset Hierarchy action.

C. Use standard reports and reference the Parent Asset and Root Asset fields.

D. Create custom reports and reference the Parent Asset and Root Asset fields.

正解：D 解答を投票する

出題：11

universal containers want to standardize creation of work orders. Historically, work orders have been set up with the incorrect skills and estimated time to completion.
What should a consultant utilize to meet this requirement?

A. Work order record types

B. Work types

C. Entitlement templates

D. Entitlements

正解：B 解答を投票する

出題：12

an agent has to create a work order for a complex installation. A work order line item is created line item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's preferred price book while the other is on the U.S price book.
Which solution should a consultant recommend so the agent can meet this requirement?

A. Create one work order for each price book and add work order line items to the appropriate work order based on its price book.

B. Create one work order and override the price on work order line items for products on the preferred price book.

C. Create one work order and add work order line items based on the price book selected on the work type.

D. Create one work order for each price book and use work types to assign the price book to work order line item.

正解：C 解答を投票する

出題：13

universal containers are implemented field service lightning and wants to make sre the dispatch team receive work orders with appropriate resources and knowledge article requirement is defined What should a consultant recommend to achieve this requirement?

A. work type skill routing skill requirements operating house and data categories

B. work types and skill requirements

C. case process work types and record types

D. skill requirement work type and case process

正解：B 解答を投票する

出題：14

Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer's account. What should a Consultant recommend to track these work requests?

A. Cases, Work Orders, and Tasks

B. Work Orders and Cases

C. Cases Only

D. Work Orders only

正解：B 解答を投票する

出題：15

An extreme whether situation impacts both the volume of work and number of available resources at universal container Which approach should a consultant recommend to realign available resources with?
open work?

A. Resource Schedule optimization

B. Global optimization

C. Emergency scheduling

D. Customer first scheduling

正解：C 解答を投票する

出題：16

Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.
How can geolocation tracking for contractors be disabled?

A. Add the Exclude Technician from Geolocation Tracking permission to a permission set and assign it to contractors.

B. Set the Geolocation Update Frequency field to zero for contractors.

C. A Uncheck the Collect Service Resource Geolocation History field in Field Service Mobile Settings.

D. Uncheck the Geocoding field on the Contractor's profile.

正解：A 解答を投票する

出題：17

when completing a work order in the field, the technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signatures capture?

A. create two costume fields for the service appointment and use flows to capture each signature

B. create two service reports and add one signature block to each

C. create relevant signature types and add signature blocks to the service report template.

D. create a flow that adds tow signature blocks when the service report is generated

正解：C 解答を投票する

Field-Service-Lightning-Consultant試験無料問題集「Salesforce Certified Field Service Lightning Consultant 認定」