OmniStudio-Consultant試験無料問題集「Salesforce Certified OmniStudio Consultant 認定」
A company is designing a new console for contact center
agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
* " Open " cases with case description, case open date, case type,
assigned to and priority fields. Open cases should be highlighted with
a red border.
* " Awaiting Closure " cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* " Closed " cases with case description, resolution, case closed date
fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these
requirements?
agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
* " Open " cases with case description, case open date, case type,
assigned to and priority fields. Open cases should be highlighted with
a red border.
* " Awaiting Closure " cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* " Closed " cases with case description, resolution, case closed date
fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these
requirements?
正解：D
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A company needs a guided process for their internal support department that will provide the following functionality:
* Allow the user to enter their employee id
* Retrieve name, mobile phone, title, and email using the employee id
* Display the user ' s details on a page
* On another page, allow the user to enter case details, including subject, category, severity, and description Which three elements should the consultant recommend to meet these requirements using an OmniScrip?
Choose 3 answers
* Allow the user to enter their employee id
* Retrieve name, mobile phone, title, and email using the employee id
* Display the user ' s details on a page
* On another page, allow the user to enter case details, including subject, category, severity, and description Which three elements should the consultant recommend to meet these requirements using an OmniScrip?
Choose 3 answers
正解：A,B,D
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A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when view the product information. Once all of the elements are collected together on the FlexCard, it looks cluttered.
Which two FlexCard features should the consultant recommend to address this issue?
Choose 2 answers
Which two FlexCard features should the consultant recommend to address this issue?
Choose 2 answers
正解：B,D
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A company has an existing OmniScript that agents use to create new billing accounts. It currently has three steps to capture the required information:
* Step 1: account name and legal number
* Step 2: billing cycle and monthly due date
* Step 3: email and telephone number
After each step, a DataRaptor is used to update the account information in Salesforce.
Following best practices, which two improvements can the consultant recommend for this OmniScript?
Choose 2 answers
* Step 1: account name and legal number
* Step 2: billing cycle and monthly due date
* Step 3: email and telephone number
After each step, a DataRaptor is used to update the account information in Salesforce.
Following best practices, which two improvements can the consultant recommend for this OmniScript?
Choose 2 answers
正解：B,C
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A consultant is working with a client who wants to display specific account information on a Flexcard.
The client wants to include account status, priority level, creation date, and company logo. They also want to include actions such as closing a case, opening a new case, or creating a task.
What is the best approach for the consultant to meet the client ' s requirements?
The client wants to include account status, priority level, creation date, and company logo. They also want to include actions such as closing a case, opening a new case, or creating a task.
What is the best approach for the consultant to meet the client ' s requirements?
正解：C
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A company has several customer support departments. Each
department has different case creation processes, but they want to unify them into a single LWC OmniScript. During the discovery, the consultant identifies two key requirements:
* Each department has different case fields they need to capture
* If the user cancels the process, they should return to a support
console app
Which two OmniScript features should the consultant recommend to meet
these requirements?
Choose 2 answers
department has different case creation processes, but they want to unify them into a single LWC OmniScript. During the discovery, the consultant identifies two key requirements:
* Each department has different case fields they need to capture
* If the user cancels the process, they should return to a support
console app
Which two OmniScript features should the consultant recommend to meet
these requirements?
Choose 2 answers
正解：C,D
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A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:
* Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.
* Create a case for an account team member to follow up.
* Email a summary message to the user.
Which OmniScript elements should the consultant recommend to meet these requirements '
* Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.
* Create a case for an account team member to follow up.
* Email a summary message to the user.
Which OmniScript elements should the consultant recommend to meet these requirements '
正解：A
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A use case requires an Integration Procedure to call an external API that returns a JSON list of customer service agents. The subsequent OmniScript needs to display this list.
Which part of the HTTP Action configuration is responsible for ensuring the external data structure is mapped to a format accessible by subsequent Integration Procedure actions?
Which part of the HTTP Action configuration is responsible for ensuring the external data structure is mapped to a format accessible by subsequent Integration Procedure actions?
正解：A
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A business wants to display customer 360° information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically.
The agents will need to take different actions depending on the context of each group of information.
Which tool should a consultant recommend to meet this requirement?
The agents will need to take different actions depending on the context of each group of information.
Which tool should a consultant recommend to meet this requirement?
正解：C
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A business requires a solution to generate an event {platform event) using account information. All the event information is related to the customer and is stored in Salesforce.
Using an Integration Procedure, which two actions are necessary to design this solution?
Choose 2 answers
Using an Integration Procedure, which two actions are necessary to design this solution?
Choose 2 answers
正解：A,B
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An existing OmniScript used to capture and update customer information displays the following information on the same page:
* Name
* Age
* Street
* Last name
* Postal code
* Gender
* State
* Phone
* City
* Country
* Email
Users report that the information displays in no specific order. Users experience errors when filling the information because it is not categorized. The process fails after submission because the mandatory fields are blank.
How can the consultant improve the user experience of the OmniScript?
* Name
* Age
* Street
* Last name
* Postal code
* Gender
* State
* Phone
* City
* Country
Users report that the information displays in no specific order. Users experience errors when filling the information because it is not categorized. The process fails after submission because the mandatory fields are blank.
How can the consultant improve the user experience of the OmniScript?
正解：B
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