TVB-201試験無料問題集「Salesforce Trailhead Virtual Bootcamp for New Admins 認定」
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.
which feature should an administrator configure to meet this requirement?
which feature should an administrator configure to meet this requirement?
正解:B
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Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.
What should the administrator use to achieve this?
What should the administrator use to achieve this?
正解:C
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Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account.
How should the administrator recommend automating this business process?
How should the administrator recommend automating this business process?
正解:B
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解説: (GoShiken メンバーにのみ表示されます)