CIS-ITSM試験無料問題集（170題）「ServiceNow Certified Implementation Specialist

出題：1

Which of the following are defined for a given change model?
Choose 3 answers

A. Phase model

B. Phase transitions

C. State model

D. State transition conditions

E. State transitions

正解：A,C,E 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

Which of the following catalog client script methods will modify the choice list options available to an end user on a catalog item?

A. onLoad

B. onSave

C. onLaunch

D. onSubmit

正解：A 解答を投票する

出題：3

Which Change request fields are used in conflict detection? Choose 3 answers

A. CI Business criticality

B. Planned start date

C. Configuration item

D. Risk

E. Planned end date

正解：B,C,E 解答を投票する

出題：4

On the 'Create New" change landing page in Service Operations Workspace, what class label is displayed for the Emergency change model?

A. Break/fix

B. Out-of-the-box

C. Default

D. Unauthorized

正解：A 解答を投票する

出題：5

A new Problem Coordinator accidentally created several problem investigations that need to be deleted.
What role is required to delete a problem record?

A. problem_admin

B. problem_manager

C. RH_manager

D. problem_coordinator

E. so_problem_delete

正解：A 解答を投票する

出題：6

As of Quebec. Problem task records will move automatically from one state, to another state, provided the required fields are filled. What are those states?

A. Work in Progress lo Closed

B. On Hold to Work in Progress

C. Draft to Assess

D. Assess to Work in Progress

E. New to Assess

正解：C 解答を投票する

出題：7

How are the relationships between services and offerings that are built in Service Porfolio Management transferred to the Configuration Management Database (CMDB)?

A. If the service is defined as a business service, the relationships and dependencies will be automatically in the CMDB

B. Only parent child (service:offering) relationships are automatically created in the CMDB

C. Any required CMDB relationships and dependencies must be created manually

D. All CMDB relationships and dependencies are automatically created upon publishing the service and offerings

正解：C 解答を投票する

出題：8

Which of the following roles has the ability to create and manage user criteria for service catalogs?

A. catalog_manager

B. caIalog_criteria_manager

C. catalog_criteria_admin

D. Catalog_admin

E. itil_admin

正解：D 解答を投票する

出題：9

Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?

A. Cls defined directly in cmdb_ci_compulet and all child classes

B. Just GIs defined directly in cmdb_cl_computer

C. Cls defined directly in cmdb_ci_computer and all parent classes

正解：A 解答を投票する

出題：10

What is an example of a Key Performance Indicator for Change management that is included with Performance Analytics, but not available in ServiceNow reporting? (Choose two.)

A. % Unauthorized Changes

B. Count of Completed Changes per Month, by Category

C. Count of Completed Changes per Month, by Change Type

D. % Successful Changes

正解：A,D 解答を投票する

CIS-ITSM試験無料問題集「ServiceNow Certified Implementation Specialist - IT Service Management 認定」