CPXP試験無料問題集（152題）「The Beryl Institute Certified Patient Experience Professional 認定」

出題：1

Which practice BEST ensures learning across interdisciplinary teams?

A. Forming department service councils

B. Implementing a service champion network

C. Conducting patient experience training

D. Using patient comment cards

正解：B 解答を投票する

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出題：2

Which of the following two stakeholder groups should a patient experience professional organize when using an experience-based co-design (EBCD) approach to initiate a system-level quality improvement effort in expanding culturally diverse service efforts?

A. Focus Group 1: Representative sample of health system board members
Focus Group 2: Representative sample of health system leaders

B. Focus Group 1: Representative sample population of patient and family members Focus Group 2: Representative sample population of healthcare providers

C. Focus Group 1: Quality improvement leadership
Focus Group 2: EBCD task force and individual contributors

D. Focus Group 1: Community leaders within the health system ' s service area footprint Focus Group 2: Union representatives of health system employees

正解：B 解答を投票する

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出題：3

Which of the following is a method of qualitative analysis?

A. Constructive analysis

B. Comparative analysis

C. Connective analysis

D. Comprehensive analysis

正解：B 解答を投票する

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出題：4

What would be the BEST composition for a multidisciplinary rounding team to round on ICU patients?

A. The ICU nurse leader, primary nurse, respiratory therapist, and patient care assistant

B. The attending physician, pulmonologist, immunologist, and cardiologist

C. The medical chief of staff, attending physician, house supervisor, patient registrar, and spiritual care provider

D. The attending physician, nurse leader, primary nurse, case manager, pharmacist, and spiritual care provider

正解：D 解答を投票する

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出題：5

Which of the following is the biggest organizational challenge as it relates to patient experience?

A. Managing policy mandates and regulatory requirements

B. Reducing costs related to the patient experience

C. Viewing patient experience as only the responsibility of clinical staff

D. Providing high-quality care to all patients

正解：C 解答を投票する

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出題：6

Which of the following BEST leads to higher levels of treatment adherence?

A. Providing written information specific to patients ' health conditions and allowing time for questions

B. Spending time addressing patients ' concerns and discussing management of their health conditions

C. Scheduling timely follow-up appointments

D. Coordinating discharge planning with all team members

正解：B 解答を投票する

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出題：7

A healthcare organization wants to leverage their patient experience scores to support their brand messaging that the organization is a world-class health provider. Which data element would BEST support this campaign?

A. A 3-to-5-year series trend of the organization's overall percentile ranking on the national benchmark

B. A year-to-date top-box score for Overall Rating 0 to 10

C. A list of key drivers' performance within the past two fiscal years

D. A previous fiscal year's percentile ranking for Likelihood to Recommend on the state benchmark

正解：A 解答を投票する

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出題：8

A patient experience professional has received complaints from patients and their families about a lack of communication from the nurses concerning the patients' care. In an effort to build powerful relationships with the care staff, which of the following is the BEST way to engage the patients and their families in communication?

A. Bedside shift report

B. Leadership rounding

C. Hourly rounding

D. Whiteboard use

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

CPXP試験無料問題集「The Beryl Institute Certified Patient Experience Professional 認定」