A. +/# 97%
B. This is not a KPI
C. +/# 50%
D. +/# 3%
A. A = Capacity utilized (%)
B. A = Capacity utilized (#); B = Capacity available (#)
C. A = Capacity planned (#); B = Capacity (#)
D. A = Capacity utilized (#); B = Capacity needed (#)
A. 3D graphs
B. Bar charts
C. Spaghetti charts
D. Pie charts
A. To monitor the advances made in maturing process management as a capability
B. To measure processes
C. To evaluate processes
D. To monitor process implementation
A. HR initiatives on time, budget and specifications (%)
B. Training effectiveness rating (%)
C. HR projects (#)
D. Main 3 HR projects implemented as planned, by 31 December
A. Production workers that attended process quality training (%)
B. Process quality level of 99% achieved by the end of the financial year
C. Time to process a transaction (# / time)
D. Error rate (%)
A. None of the answers
B. General public
C. Suppliers
D. Competitors
A. Once a month
B. As often as required by strategy / operational changes
C. Once a quarter
D. Once a year
