A. Request to Fulfill
B. Detect to Correct
C. Strategy to Portfolio
D. Requirement to Deploy
A. To manage an inviting consumption experience to acquire services, goods, knowledge, and support
B. To provide an overview of the business of IT operations and the services delivered
C. To build a culture of collaboration between IT operations and IT development
D. To track the service usage and control the chargeback contract
A. A standard for managing the business of IT
B. A policy framework for IT governance
C. A supply chain management model
D. A technical interoperability standard
A. Accelerate sourcing and delivery of applications through best practices such as re-use, automation, and collaboration
B. Increased fulfillment efficiency and consistency through standard change deployment and automation
C. Improving the speed at which issues with a business service are identified, including proactive identification before impact is severe
D. Accurate visibility of business and IT demand; re-balance IT investments between strategic and operational demand
