OG0-093試験無料問題集「The Open Group TOGAF 9 Combined Part 1 and Part 2 認定」
Scenario:
Please read this scenario prior to answering the Question.
The ABC company is a mobile telecommunications company formed through a series of mergers and acquisitions. They are yet to fully integrate the customer service systems for the most recent acquisitions, and as result, customer service has been a major concern for the Chief Technology Officer. Results for the last two quarters have shown that Average Revenue Per User (ARPU) and the customer retention (Churn) rate have fallen below the industry average.
The Corporate Marketing group has published some new findings about customer satisfaction. The customers appear to be switching to AirLight, a competitor, because of superior customer service. The company actually has better coverage in nearly all markets than AirLight, and good roaming agreements that keep rates low for business travelers. But, customer satisfaction has remained low. The Business Strategy group and the Enterprise Architecture group have conducted a high-level project to develop the enterprise-wide strategic plan.
They have developed a business scenario which contains a good conceptual model of what needs to be done, and also identifies the key requirements. This was used in preparing the proposal presented to the Executive Council and the Corporate Board. The planning for the program has been underway for several months. The company has selected TOGAF 9 as the basis for its Enterprise Architecture. The Corporate Board has approved funding for a multi-million Euro conversion to transition to a packaged Customer Service System. It is anticipated that the overall program will take five years to complete, but there are some tactical projects that can commence immediately to address the situation.
The Executive Council has stated that the program should define specific initiatives to enable each regional business unit to create an implementation of the Customer Service System. The implementation must meet the needs of the business unit and still provide the information needed to enable major improvements to the customer.
Refer to the Scenario
You are serving as the Lead Architect for the Performance and Integrity project of the Customer Service System program.
The project has been chartered to address the architecture(s) required to support the Customer Service System from an infrastructure perspective. At the present time, the project team is conducting an architecture development project that is focused on the customer self-service capability, which was defined as part of the earlier strategic planning activities. This capability will enable customers to access their accounts, pay bills, request account reviews, and provision services from any web-enabled device.
The project team has gathered information about the self-service capability, developed a business scenario, and used the results to define an Architecture Vision for achieving the capability.
You have been asked to recommend the course of action to complete the project.
Based on TOGAF 9, which of the following is the best answer?
Please read this scenario prior to answering the Question.
The ABC company is a mobile telecommunications company formed through a series of mergers and acquisitions. They are yet to fully integrate the customer service systems for the most recent acquisitions, and as result, customer service has been a major concern for the Chief Technology Officer. Results for the last two quarters have shown that Average Revenue Per User (ARPU) and the customer retention (Churn) rate have fallen below the industry average.
The Corporate Marketing group has published some new findings about customer satisfaction. The customers appear to be switching to AirLight, a competitor, because of superior customer service. The company actually has better coverage in nearly all markets than AirLight, and good roaming agreements that keep rates low for business travelers. But, customer satisfaction has remained low. The Business Strategy group and the Enterprise Architecture group have conducted a high-level project to develop the enterprise-wide strategic plan.
They have developed a business scenario which contains a good conceptual model of what needs to be done, and also identifies the key requirements. This was used in preparing the proposal presented to the Executive Council and the Corporate Board. The planning for the program has been underway for several months. The company has selected TOGAF 9 as the basis for its Enterprise Architecture. The Corporate Board has approved funding for a multi-million Euro conversion to transition to a packaged Customer Service System. It is anticipated that the overall program will take five years to complete, but there are some tactical projects that can commence immediately to address the situation.
The Executive Council has stated that the program should define specific initiatives to enable each regional business unit to create an implementation of the Customer Service System. The implementation must meet the needs of the business unit and still provide the information needed to enable major improvements to the customer.
Refer to the Scenario
You are serving as the Lead Architect for the Performance and Integrity project of the Customer Service System program.
The project has been chartered to address the architecture(s) required to support the Customer Service System from an infrastructure perspective. At the present time, the project team is conducting an architecture development project that is focused on the customer self-service capability, which was defined as part of the earlier strategic planning activities. This capability will enable customers to access their accounts, pay bills, request account reviews, and provision services from any web-enabled device.
The project team has gathered information about the self-service capability, developed a business scenario, and used the results to define an Architecture Vision for achieving the capability.
You have been asked to recommend the course of action to complete the project.
Based on TOGAF 9, which of the following is the best answer?
正解:C
解答を投票する
Please read this scenario prior to answering the question
Your role is that of an Enterprise Architect at an multinational company. The company designs, manufactures and sells products worldwide. It has grown rapidly by acquisition and has inherited numerous different business processes and related IT systems. This has led in many instances to a duplication of resources.
The Chief Operating Officer (COO) has made the decision to consolidate and reduce redundant business processes and IT systems in the sales operations. She has committed to the CEO that the business will migrate to a set of standardized solutions that will reduce costs and improve efficiency.
The Enterprise Architecture practice at the company has been assigned to manage the project. At present, there are no architectural assets in the Architecture Repository related to this initiative. All assets will need to be acquired, customized, or created from scratch. The CIO, who is the project sponsor, has identified the need for a set of commercial off the shelf package applications as candidates for the target. She has also stated that she is not concerned about preserving the existing business processes or IT systems within the sales operations.
Your team leader has asked you to assist with developing a response to the following questions:
Which groups of users will use the different applications and IT systems?
How many licenses and type of licenses are needed for the packaged applications?
What level of support is needed for the users?
Where should the support center(s) be located?
What new capabilities will be required to support this business change?
How much will the migration cost?
This project is using an iterative approach for executing the TOGAF Architecture Development Method. The architecture development project has completed the Architecture Vision Phase. A set of packaged applications has been identified and is being considered, the next iteration will include development of the Business and Application Target Architectures.
Refer the Scenario.
[Note: You may need to refer to the Architectural Artifacts chapter, section 31.6 (located in Part IV) of the reference text in order to answer this question.] You have been asked to identify the most appropriate catalogs, matrices, and diagrams to support the Architecture development.
Based on the TOGAF Standard, Version 9.2, which of the following is the best answer?
Your role is that of an Enterprise Architect at an multinational company. The company designs, manufactures and sells products worldwide. It has grown rapidly by acquisition and has inherited numerous different business processes and related IT systems. This has led in many instances to a duplication of resources.
The Chief Operating Officer (COO) has made the decision to consolidate and reduce redundant business processes and IT systems in the sales operations. She has committed to the CEO that the business will migrate to a set of standardized solutions that will reduce costs and improve efficiency.
The Enterprise Architecture practice at the company has been assigned to manage the project. At present, there are no architectural assets in the Architecture Repository related to this initiative. All assets will need to be acquired, customized, or created from scratch. The CIO, who is the project sponsor, has identified the need for a set of commercial off the shelf package applications as candidates for the target. She has also stated that she is not concerned about preserving the existing business processes or IT systems within the sales operations.
Your team leader has asked you to assist with developing a response to the following questions:
Which groups of users will use the different applications and IT systems?
How many licenses and type of licenses are needed for the packaged applications?
What level of support is needed for the users?
Where should the support center(s) be located?
What new capabilities will be required to support this business change?
How much will the migration cost?
This project is using an iterative approach for executing the TOGAF Architecture Development Method. The architecture development project has completed the Architecture Vision Phase. A set of packaged applications has been identified and is being considered, the next iteration will include development of the Business and Application Target Architectures.
Refer the Scenario.
[Note: You may need to refer to the Architectural Artifacts chapter, section 31.6 (located in Part IV) of the reference text in order to answer this question.] You have been asked to identify the most appropriate catalogs, matrices, and diagrams to support the Architecture development.
Based on the TOGAF Standard, Version 9.2, which of the following is the best answer?
正解:B
解答を投票する
解説: (GoShiken メンバーにのみ表示されます)