AI-201試験無料問題集（315題）「Salesforce Certified Agentforce Specialist 認定」

出題：1

Universal Containers has a strict change management process that requires all possible configuration to be completed in a sandbox which will be deployed to production. The Agentforce Specialist is tasked with setting up Work Summaries for Enhanced Messaging. Einstein Generative AI is already enabled in production, and the Einstein Work Summaries permission set is already available in production. Which other configuration steps should the Agentforce Specialist take in the sandbox that can be deployed to the production org?

A. From the Epstein setup menu, select Turn on Einstein: create custom fields to store Issue, Resolution, and Summary: create a Quick Action that updates these fields: and add the wrap up componert to the Messaging session record page layout.

B. Create custom fields to store issue, Resolution, and Summary; create a Quick Action that updates these fields: and ado the Wrap up component to the Messaging session record page lavcut.

C. Create custom fields to store issue, Resolution, and Summary; create a Quick Action that updates these fields: add the Wrap Up component to the Messaging Session record paae layout: and create Permission Set Assignments for the intended Agents.

正解：B 解答を投票する

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出題：2

Coral Cloud Resorts is about to start testing its concierge agent with guests. Which metrics should be captured to monitor the performance, correctness, and user experience?

A. Response performance, tone, and CSATs

B. Agent performance, token usage, and conversation duration

C. Response times, accuracy and relevance of answers, and resolution success

正解：C 解答を投票する

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出題：3

Coral Cloud Resorts is implementing Agentforce retrieval. Customers sometimes type ambiguous terms (for example, "package" could mean vacation package or baggage). Which retrieval strategy best balances precision and contextual disambiguation?

A. Use hybrid search, which combines keyword matching for precision with semantic embeddings for context.

B. Use keyword search only, which prioritizes exact term matching but risks missing contextual meaning.

C. Use semantic search only, which captures intent but may struggle with ambiguous terms when no context is provided.

正解：A 解答を投票する

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出題：4

Universal Containers (UC) has implemented Generative AI within Salesforce to enable summarization of a custom object called Guest. Users have reported mismatches in the generated information. In refining its prompt design strategy, which key practices should UC prioritize?

A. Submit a prompt review case to Salesforce and conduct thorough testing In the playground to refine outputs until they meet user expectations.

B. Enable prompt test mode, allocate different prompt variations to a subset of users for evaluation, and standardize the most effective model based on performance feedback.

C. Create concise, clear, and consistent prompt templates with effective grounding, contextual role- playing, clear instructions, and iterative feedback.

正解：C 解答を投票する

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出題：5

Universal Containers is building a digital shopping assistant that needs to dynamically generate product recommendations using information from the company's external product recommendation predictive model through APIs. Which Agentforce capability should make it easier for the agent to consume the external product recommendation tool?

A. Model Context Protocol (MCP)

B. Hugging Face

C. Agent-to-Agent (A2A) protocol

正解：A 解答を投票する

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出題：6

What is one key purpose of action instructions when creating a custom agent action in Agentforce?

A. Action instructions tell the user how to call this action in a conversation.

B. Action instructions define the temperature of the large language model (LLM) powering the Reasoning Engine.

C. Action instructions help the reasoning engine decide which action to use.

正解：C 解答を投票する

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出題：7

An AgentForce Specialist wants to troubleshoot an agent that is hallucinating weblinks. The agent has an action that uses a prompt template, which is using a knowledge retriever, to generate the output text that the agent will use. Which process is appropriate to find the root cause of the hallucination behavior?

A. Examine the topic name and classification description for hallucination guardrails.

B. Examine the prompt instructions and contents of the chunks shown in the resolved prompt output.

C. Examine the topic instructions and ensure the word "ALWAYS" is used in the hallucination guardrails.

正解：B 解答を投票する

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出題：8

Universal Containers (UC) plans to answer questions based on similar cases that have been successfully resolved in the past. What should UC consider when implementing this approach?

A. Create a data model object (DMO) based on Case object and create an index on it.

B. No action is needed, as past cases are used to answer the question.

C. Create an unstructured data model object (UDMO) based on Case object and create an index on it.

正解：C 解答を投票する

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出題：9

Universal Containers (UC) wants to use Flow to bring data from unified Data Cloud objects to prompt templates. Which type of flow should UC use?

A. Template-triggered prompt flow

B. Unified-object linking flow

C. Data Cloud-triggered flow

正解：A 解答を投票する

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出題：10

A developer is using the Salesforce CLI to deploy agent components from a sandbox to production. They recently made a change to several topics, instructions, and actions. Which metadata component should the developer include in their package.xml file that contains all of the topics and actions an agent will interact with?

A. BotBundle

B. EinsteinAiPlannerBundle

C. genAiPlannerBundle

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：11

What is best practice when refining Agent custom action instructions?

A. Use consistent introductory phrases and verbs across multiple action instructions.

B. Provide examples of user messages that are expected to trigger the action.

C. Specify the persona who will request the action.

正解：B 解答を投票する

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出題：12

What is an appropriate use case for leveraging Agentforce Sales Agent in a sales context?

A. Enable a sates team to use natural language to invoke defined sales tasks grounded in relevant data and be able to ensure company policies are applied. conversationally and in the now or work.

B. Enable a sales team by providing them with an interactive step-by-step guide based on business rules to ensure accurate data entry into Salesforce and help close deals fatter.

C. Instantly review and read incoming messages or emails that are then logged to the correct opportunity, contact, and account records to provide a full view of customer interactions and communications.

正解：A 解答を投票する

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出題：13

In a Knowledge-based data library configuration, what is the primary difference between the identifying fields and the content fields?

A. Identifying fields highlight key terms for relevance scoring, while content fields store the full text of the article for retrieval.

B. Identifying fields categorize articles for indexing purposes, while content fields provide a brief summary for display.

C. Identifying fields help locate the correct Knowledge article, while content fields enrich AI responses with detailed information.

正解：C 解答を投票する

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出題：14

Universal Containers wants its AI agent to answer customer questions with precise and up-to- date information. How does an Agentforce Data Library simplify and enable this?

A. It automates the ingestion, Indexing of data, and creates a default retriever to be used in prompts and agents for grounding with relevant information.

B. It automates the ingestion, taxonomical classification and storage of knowledge in Data Cloud for precision keyword search retrieval to ground prompts and agents with relevant information.

C. It automates the ingestion and optical character recognition (OCR) processing of any PDF, and indexes them to enable regular SQL query retrieval to ground prompts and agents with relevant information.

正解：A 解答を投票する

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出題：15

An Al Specialist is tasked with configuring a generative model to create personalized sales emails using customer data stored in Salesforce. The AI Specialist has already fine-tuned a large language model (LLM) on the OpenAI platform. Security and data privacy are critical concerns for the client. How should the Agentforce Specialist integrate the custom LLM into Salesforce?

A. Create an application of the custom LLM and embed it in Sales Cloud via iFrame.

B. Enable model endpoint on OpenAl and make callouts to the model to generate emails.

C. Add the fine-tuned LLM in Einstein Studio Model Builder.

正解：C 解答を投票する

AI-201試験無料問題集「Salesforce Certified Agentforce Specialist 認定」