GCP-GC-ADM試験無料問題集（62題）「Genesys Cloud Certified Professional

出題：1

Genesys Cloud ACD assigns interactions to the most appropriate available agent. What attributes can be used to determine the best available agent? (Choose three.)

A. Language

B. Time since the agent became available

C. Skills

D. Staffing requirements

E. Additional attribute ratings

正解：A,B,C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

Which dialing mode allows the agent to see customer information before dialing?

A. Predictive

B. Power

C. Preview

D. Progressive

正解：C 解答を投票する

出題：3

Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

A. Queue

B. Language

C. Skills

D. Roles

正解：B,C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?

A. All of the above

B. Dynamic Views

C. Reports

D. Dashboards

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

What two options are available to create a customized user role?

A. Copy an existing role then add the necessary permissions to meet your needs

B. Create a new Role and assign the necessary permissions to that role

C. Create a new Group and assign the necessary permissions to the group

D. Create or modify a workgroup to meet your needs

正解：B 解答を投票する

出題：6

Which of the following media types can be selected when creating a report? (Choose three.)

A. Voicemail

B. Email

C. Voice

D. Chat

正解：B,C,D 解答を投票する

出題：7

What is a DNC list?

A. A DNC list causes records to be presented to be preview dialed, regardless of the dialing mode.

B. A DNC list is a table containing high-priority numbers that should be dialed using preview mode.

C. A DNC list is a table containing phone numbers that a campaign should never dial.

D. A DNC list is another name for a contact list.

正解：B 解答を投票する

GCP-GC-ADM試験無料問題集「Genesys Cloud Certified Professional - Contact Center Administration 認定」