ITIL-4-Transition試験無料問題集（63題）「ITIL 4 Managing Professional Transition 認定」

出題：1

A customer is retiring a service and has terminated the contract for the service with the service provider. The service provider will continue to deliver other services to the customer. Which should the service provider include in the plans to off board the service?

A. Ensuring that user access rights are revoked for all services

B. Identifying and making request for outstanding payments for the service

C. Providing information to users about how to contact the service desk

D. Creating training schedules for users on how to use the service

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

An organization is compiling information about how a new service will be used. It is considering how each set of stakeholders will experience the service. In the past, the suppliers have been unreliable, so the organization wants to identify the main risks and dependencies for the introduction of the service. What is this an example of?

A. Shift left

B. Value stream mapping

C. Workforce planning

D. An agile approach

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

A service support agents adjusts support actions following a call form a frustrated user. Which concept describes this behavior?

A. Positive communication

B. Employee satisfaction management

C. Customer orientation

D. Team Culture

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

An organization is attempting to improve the design, development and transition of new services. It recognizes that some ways of working are not focused on creating value.
Which is an example of a working practice that the organization should STOP?

A. Designing systems with the continual involvement of customers to ensure that any changes in requirements are understood as early as possible

B. Involving customers and users in testing activities to understand whether the service meets the customers' and users' expectations

C. Defining the features and functionality of services by relying on the developers' previous experience of designing similar systems for customers

D. Involving users, customers and other stakeholders when communicating desired outcomes in the form of user stones

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

Which statement is CORRECT when considering a transformation to high velocity IT?

A. High performance is usually part of the change

B. All organizations benefit from high velocity

C. Customer-facing systems should be excluded from the change

D. High-velocity IT should be applied throughout the organization

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

A software development team makes many hundreds of small changes every week.
Who can BEST make the decision of whether to accept each change?

A. The other members of the software development team

B. The IT change manager

C. The sponsor in the service consumer organization

D. The software development manager

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

ITIL-4-Transition試験無料問題集「ITIL 4 Managing Professional Transition 認定」