A. Creating BPM structures within IT department
B. Identifying the maturity of the organization
C. Designing from outside-in starting with customer interactions
D. Strategic aligning of the organization
A. Interviews with participants in a process
B. Process simulation
C. Process auditing
D. Observation of how the processes run
A. Benchmarking
B. Reporting
C. Monitoring
D. Controlling
A. Root cause determination
B. Cycle time monitoring
C. Gap analysis
D. Six Sigma evaluation
A. Repeatable process
B. Defined process
C. Integrated process
D. Managed process
A. Analysis
B. Activity-based costing
C. Business operations
D. Process models
A. Process modeling
B. Process automation
C. Process design
D. Process organization
A. Benchmarking and multi-moment monitoring
B. Process monitoring and multi-moment monitoring
C. Activity-based costing and value stream analysis
D. Lean and Six Sigma
