7392X試験無料問題集（64題）「Avaya Aura® Call Center Elite Implementation 認定」

出題：1

A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters customer-options to allow this?

A. Call Work Codes

B. AUX State Codes

C. Authorization Codes

D. Reason Codes

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

Which two Vector Variable types are strictly global in scope? (Choose two.)

A. value

B. collect

C. ani

D. Stepcnt

E. dow

正解：B,C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

A call center where agents handle customers with account numbers Is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received.
Which feature would you suggest when the call center offers a survey to the people who have called?

A. VDN Override

B. VDN Return Destination

C. VDN Vectors

D. VDN Interflow

正解：B 解答を投票する

出題：4

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.
Which call center feature can the customer use to track their defined call types?

A. Feature Access Codes (FAC)

B. Redistribution on No Answer (RONA)

C. Call Work Codes (CWC)

D. Least Occupied Agent (LOA)

正解：C 解答を投票する

出題：5

A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming automatic call distribution (ACD) call rings at the agent's phone.
Which call center feature provides this capability?

A. Variable in Vectors

B. Redirection on No Answer (RONA)

C. Forced Agent Logout from the After Call Work (ACW) mode

D. Adjunct Routing

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

A. It provides options for selecting among available agents with the same skill.

B. It provides basic reporting on Vectors, Agents, and Trunk Groups.

C. It enables recorded announcements to be played to incoming calls.

D. It improves agent performance as supervisors have the option to have agents handle calls based on either skill level or greatest need.

E. It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

正解：A,D 解答を投票する

7392X試験無料問題集「Avaya Aura® Call Center Elite Implementation 認定」