500-440試験無料問題集（88題）「Cisco Designing Cisco Unified Contact Center Enterprise 認定」

出題：1

In a Cisco Finesse 10.0(x) deployment, which option is needed from the primary and secondary servers for certificate authority to generate a root, intermediate, and application certificate for Cisco Finesse?

A. IP address of server

B. system ID of the server

C. fully qualified domain name of the servers

D. Certificate Signing Request

E. physical MAC address of the NIC card from the Cisco Finesse servers

正解：D 解答を投票する

出題：2

Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?

A. string or integer

B. proficiency or array

C. Boolean or proficiency

D. Boolean or integer

正解：C 解答を投票する

出題：3

In Cisco Finesse 10.0(x), a supervisor has the capability to Monitor, Intercept, and Barge an agent call. Under which condition can a supervisor successfully intercept the call?

A. after a supervisor has transferred the call

B. after a supervisor has started monitoring a call

C. after a supervisor has barged into a call

D. after a supervisor has conferenced into a call

E. after a supervisor has selected a talking agent for monitoring

正解：C 解答を投票する

出題：4

Which option describes when a call type is assigned to a call in the Cisco Unified Contact Center Enterprise system?

A. when a call-routing script hits the first Queue to Skill Group node

B. when the call is first post-routed from Cisco Unified Customer Voice Portal

C. when the call terminates and data is written to the Cisco TCD table

D. when the call is routed to an agent

正解：B 解答を投票する

出題：5

Which two features does the SIP Proxy provide when deployed with Cisco UCCE, Cisco Unified CVP?
(Choose two.)

A. load balancer for HTTP and SIP

B. N+1 or N.N redundancy

C. load balancer for HTTP and SIP

D. centralized dial plan

E. demarcation point between networks

正解：B,D 解答を投票する

出題：6

Which type of MTP is supported with Cisco Unified Mobile Agent?

A. MTP Pass-Through

B. MTP Pass-Around

C. MTP No Pass-Through

D. MTP No Pass-Around

正解：C 解答を投票する

出題：7

Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)

A. PSTN gateway trunks

B. reporting ports

C. agents

D. estimated wait

E. IVR ports

正解：A,E 解答を投票する

出題：8

Which two statements about combining IP telephony and Cisco Unified Contact Center Enterprise Extensions on the same IP phone are true? (Choose two.)

A. Cisco Unified CCE supports only one agent ACD line on the IP phone.

B. The agent state changes based on the activity of the ACD line.

C. If the agent picks up the phone to place a call, the agent is put into ready mode.

D. The ACD line on the IP phone may have voicemail or call forwarding defined.

E. In a typical call center, the ACD line is the first line on the phone to make it easier for the agent to forward inbound ACD calls.

正解：A,B 解答を投票する

出題：9

Cisco Unified Contact Center Enterprise uses Cisco Unified Customer Voice Portal in comprehensive mode.
The customer estimates the peak inbound traffic to be 20 CPS, and that they have 10% transfer calls and 10% Courtesy Callback. They need to deploy SIP proxy. How many minimum SIP invites should be used to size the SIP proxy?

A. 24 invites/sec

B. 96 invites/sec

C. 88 invites/sec

D. 22 invites/sec

正解：C 解答を投票する

500-440試験無料問題集「Cisco Designing Cisco Unified Contact Center Enterprise 認定」