GCP-GC-ADM試験無料問題集（62題）「Genesys Cloud Certified Professional

出題：1

Put the steps below in the correct order to successfully complete the Calibration process:
1. Evaluate the interactions
2. Discuss the calibration results
3. Record interactions based on Policies
4. Take action on calibration results
5. Select and assign interactions for calibration

A. 3, 5, 1, 4, 2

B. 3, 5, 4, 2, 1

C. 3, 4, 5, 2, 1

D. 3, 5, 1, 2, 4

正解：D 解答を投票する

出題：2

Where are Genesys Cloud call recordings stored?

A. Recording Management

B. Cloud

C. AWS Cloud

D. Web Service

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

What does it imply when a campaign does not dial a list of telephone numbers?

A. The call went unanswered

B. Unable to reach the customer

C. They are in the DNC list

D. The telephone number is wrong

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

A. Queue

B. Language

C. Skills

D. Roles

正解：B,C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

If you navigate away from the page without saving the Script, you will not lose any work you have completed.

A. True

B. False

正解：A 解答を投票する

出題：6

Which definition matches the ACD Evaluation Method Best Available Skills?

A. Matches the interaction to the first available agent who has all of the requested skills

B. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills

C. Looks for the first available agent and ignores any skill requirements

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

GCP-GC-ADM試験無料問題集「Genesys Cloud Certified Professional - Contact Center Administration 認定」