GCX-AI-GPE試験無料問題集（117題）「Genesys Cloud CX AI-GPE and GPR Certification 認定」

出題：1

Which data points are critical for running a GPR benefit assessment?
(Choose two)
Response:

A. Historical interaction volume

B. Historical routing outcomes

C. IVR script text

D. Number of agents logged in

正解：A,B 解答を投票する

出題：2

What is the purpose of visitor attributes in GPE?
Response:

A. Describe and group visitor behavior

B. Identify CRM integration errors

C. Control voicemail storage

D. Store wrap-up codes

正解：A 解答を投票する

出題：3

Customer journey information is NOT available on which of the following channels?
(Choose three answers)
Response:

A. Instagram DM

B. Agent-initiated callbacks

C. Web messaging

D. Agentless email notifications

正解：A,B,D 解答を投票する

出題：4

Genesys Cloud manages customer journeys using separate platforms for Digital and Voice channels.
(True/False)
Response:

A. True

B. False

正解：B 解答を投票する

出題：5

Which features differentiate GPR from legacy queue-based routing?
(Choose two)
Response:

A. Supports continuous learning from outcomes

B. Uses agent ranks manually set by admins

C. Operates based solely on call duration

D. Relies on AI to predict best outcome

正解：A,D 解答を投票する

出題：6

Which two settings are configured to launch Genesys Messenger on a website?
(Choose two)
Response:

A. Agent skill mappings

B. Domain whitelisting

C. Campaign budget allocation

D. Messenger theme selection

正解：B,D 解答を投票する

出題：7

Predictive Routing only works for voice interactions and is not supported for digital channels.
(True/False)
Response:

A. True

B. False

正解：B 解答を投票する

GCX-AI-GPE試験無料問題集「Genesys Cloud CX AI-GPE and GPR Certification 認定」