Which of the following is a critical success factor for business process modeling?

• A. Eliminate exception execution of processes.
• B. Improve communications among interdependent tasks.
• C. Identify problem areas such as bottlenecks and inefficiencies.
• D. Understand the context and purpose of the process model.

An internet purchase process requires users to have the ability to cancel the order at any step in the process. The process analyst needs to model this requirement for implementation. Which of the following elements should be used to model how to receive a cancellation event from an external process into the purchase process?

• A. Service
• B. Receive task
• C. Global process
• D. Global task

A bank is launching a new service directed to the new buyers' market where a customer can buy a house and request a loan from them in the same transaction. A process analyst needs to model:
1. how both processes are linked together, and 2. based on the loan grant status, whether the
buying process completes or stops abruptly. Which of the following illustrates how the process
analyst should model these requirements?

• A. Use a Notification broadcaster to notify the purchase process of the loan status and a
  Notification receiver to model how the data is received.
  Define the process scope in the Notification broadcaster.
• B. Use a global process to model how the loan process is called from the purchase process and
  define a Notification receiver in the loan process.
• C. Use a Notification broadcaster to notify the purchase process of the loan status and a
  Notification receiver to model how the data is received.
  Define the process scope in the Notification receiver.
• D. Use a global process to model how the loan process is called from the purchase process and
  define a Notification receiver in the purchase process.

Refer to Exhibit.

A process analyst has performed simula-tion upon a business process and is analyzing the resource allocation within the process. After running the Process Resource Allocation Dynamic Analysis Report, it is observed that there is significant Average Shortage Duration on the "Wash Car" task within the process for both allocated bulk resources. The process analyst observes that the Water bulk resource has been defined as "Consumable" and has a sufficient Available Quantity value defined in order to support simula-tion input token generation. However, other tasks within this process also consume water. The Washer bulk resource is not allocated for any other activity in the process Based on this information, what conclusions can the process analyst draw in regards to reducing the average resource shortage durations?

• A. Water is a consumable resource and therefore can not be reused. Uncheck the Water bulk resource's Consumable option to make it reusable. Now, other tasks within the process can reuse the Water resource and will not have to wait to allocate it. Therefore, the Average Shortage Duration will decrease for the Water bulk resource.
• B. Water is a consumable resource and therefore can not be reused. Once no more units of Water are available to a process simula-tion, the lack of availability is reflected in the Average Shortage Duration. Increasing the available units for both the Water and Washer resources will reduce the Average Shortage Durations for the task.
• C. Water is a consumable resource and therefore can be reused. Because of this, other tasks that are using the Water units are preventing the Wash Car activity from allocating units of Water to perform the task. This lack of availability is reflected in the Average Shortage Duration. Increasing the available units for the Water resource will reduce the Average Shortage Duration for the task.
• D. There is no Average Shortage Duration for the Water bulk resource. The resource shortage occurs because of unavailable Washers, and this shortage duration is also reflected for the Water bulk resource as the task waits for all resources to become available before starting. Increasing the number of available Washer resources will reduce the Average Shortage Duration reflected for both Washers and Water.