ITIL-4-Transition試験無料問題集（98題）「ITIL 4 Managing Professional Transition 認定」

出題：1

Which can act as an operating model for an organization?

A. The ITIL guiding principles

B. Continual improvement

C. The four dimensions of service management

D. The service value chain

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

Which is an example of a service request?

A. A request to investigate the cause of an incident

B. A request for normal operation to be restored

C. A request to implement a security patch

D. A request for access to a file

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

From the perspective of a service provider how does the digital product lifecycle start?

A. With the co creation of value

B. With the exploration of market opportunities

C. With the onboard mg of customers

D. With the offboarding of customers

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

How should the seven guiding principles be combined when an organization is making a decision?

A. By using all the guiding principles equally when making any decision

B. By using the one or two guiding principles that are most relevant to the specific decision

C. By using the focus on value' principle and one or two others that are relevant to the specific decision

D. By reviewing each guiding principle to decide how relevant it is to the specific decision

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

An organization is designing a survey to assess the needs and expectations of its staff.
What is this an example of?

A. Employee satisfaction management

B. CI/CD

C. Customer-orientation

D. Integration and data sharing

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

An organization supports the users of its services using a tiered structure. There are many specialists in the second- and third-line resolution teams who have worked for the organization for a long time. The organization is in the process of deploying many changes to services. This is likely to result in a large number of complex incidents. In addition, there are long backlogs of work for the second and third-line resolution teams to complete.
Which is the BEST approach or technique to resolve this situation?

A. Service integration and management

B. Machine learning

C. Swarming

D. An information model

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

Which of the following is a necessity for a successful service level agreement (SLA)?

A. The language and terms used in the SLA should be commonly understood by all parties

B. To promote consistency, carry SLAs forward unchanged every year

C. Base the SLA on system-based metrics that are useful to the service provider

D. Vague targets, such as user experience metrics, should be avoided

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

Which practice has a purpose that involves creating closer, more collaborative relationships?

A. Supplier management

B. Release management

C. Service configuration management

D. Information security management

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

Which practice guarantees that users have a range of access channels to choose from to report problems?

A. Service desk

B. Change enablement

C. Service level management

D. Incident management

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

Which of the following statements about 'outcomes' is TRUE?

A. The delivery of products to a stakeholder is enabled by outcomes

B. Outcomes provide assurance to stakeholders regarding the performance of a service

C. An outcome depends on at least one output to deliver a result

D. The level of expenses regarding a technology for a service is defined by an outcome

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

ITIL-4-Transition試験無料問題集「ITIL 4 Managing Professional Transition 認定」