MB-600試験無料問題集「Microsoft Power Apps + Dynamics 365 Solution Architect 認定」
A company provides professional development certifications to technologists around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service.
The company must increase productivity for call center employees. The solution must meet the following requirements:
* Handle multiple customer interactions at once.
* Ensure that users can access information from several business applications.
* Interact with customers by using the following channels: chat, phone calls, emails, and online reviews.
* Implement all functionality in a single interface.
You need to recommend a solution that meets the requirements of the company.
What should you recommend?
The company must increase productivity for call center employees. The solution must meet the following requirements:
* Handle multiple customer interactions at once.
* Ensure that users can access information from several business applications.
* Interact with customers by using the following channels: chat, phone calls, emails, and online reviews.
* Implement all functionality in a single interface.
You need to recommend a solution that meets the requirements of the company.
What should you recommend?
正解：D
解答を投票する
You are designing the security model for a company implementing Dynamics 365 Sales.
This company is a large organization with several divisions that have several sets of customer bases. The company has the following requirements:
* Permissions must be set at a high level for these divisions and granulized as they get assigned to different departments.
* Centralized support staff need read/write access to accounts and the ability to assign accounts to salespeople.
* Large-scale projects need cross-functional groups to have permissions to the same accounts.
Which security model should you use for each requirement? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.
This company is a large organization with several divisions that have several sets of customer bases. The company has the following requirements:
* Permissions must be set at a high level for these divisions and granulized as they get assigned to different departments.
* Centralized support staff need read/write access to accounts and the ability to assign accounts to salespeople.
* Large-scale projects need cross-functional groups to have permissions to the same accounts.
Which security model should you use for each requirement? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.
正解：
Explanation
You are a Dynamics 365 Customer Service consultant for an internet support company. The company lacks a budget to buy third-party ISVs or add-ons. The company requires a new system that achieves the following:
* All support issues must come in by email, need to be logged, and assigned to the support group.
* Accounts must synchronize with the parent company Oracle database.
* Reports must be sent to the executives on a weekly basis.
* No custom code will be used in the system.
You need to recommend the components that should be configured.
Which two components should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
* All support issues must come in by email, need to be logged, and assigned to the support group.
* Accounts must synchronize with the parent company Oracle database.
* Reports must be sent to the executives on a weekly basis.
* No custom code will be used in the system.
You need to recommend the components that should be configured.
Which two components should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
正解：B,E
解答を投票する
You need to recommend a solution to meet each requirement.
Which source should you use? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.
Which source should you use? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.
正解：
Explanation
The system must have a live help function that uses chat (CafeX). (CafeX is available from AppSource) Inmates will not continue to upload homework to SharePoint, but the homework needs to be accessible within Dynamics 365. (Dynamics supports SharePoint integration out of the box)
* Once an inmate is registered, an email needs to be sent to the inmate. (configure a workflow to automatically send the email)
A client is implementing Dynamics 365 Sales. As part of the implementation, an older system with a large amount of transactions is becoming obsolete, though the data continues to be valuable.
You need to recommend solutions that have the least impact on the database size and entity count in Dynamics
365 based on precise requirements.
Which solutions should you recommend? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.
You need to recommend solutions that have the least impact on the database size and entity count in Dynamics
365 based on precise requirements.
Which solutions should you recommend? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.
正解：
Explanation
