SDM_2002001030試験無料問題集「Nokia SDM Certification - PS NSOP 認定」

A. A function in the Operations Model is a specific role within the organization, an organization is a group of functions.

B. A function in the Operations Model is a pure functional view, an organisation describes a organizational structure based on functions.

C. A function in the Operations Model is related to a process within a set of processes, an organization is the set of processes related to different functions.

D. The terminology function and organization address respectively tasks and processes within the Operations Model.

A. This additional service improves the partnership between NSN and customer along with the high probability to increase the business and NSN's footprint. Therefore I will act to complete this additional service as soon as possible without a PO.

B. I will escalate this customer request to the Customer Team and ask to approve the related risk order.

C. It's a major network problem for which NSN could get the blame: therefore I will act to complete this additional service as soon as possible without hassling the customer with any administration.

D. I assure the customer that NSN is going to solve the problem by our professional network planning and optimization service, but in order to obtain all required resources and tools, it's necessary to have a purchase order to start the activities.

A. Perform a SWOT analysis

B. Create a contingency reserve.

C. Implement the mitigation plan.

D. Refuse to accept or transfer to third party.

A. Contract with the HWS providers and clear implementation plan to ensure HW swaps are on time.

B. Clearly defined SOR with customer written into the contract.

C. Clearly defined SLA's and SOR with achievable MTBF KPI commitments.

D. Clearly defined SOR with all relevant parties and SLA's aligned to the Outsourcing contract.

A. NOC Management; Fault Management; Configuration Management; Performance Management; Security Management; Network Optimization.

B. NOC Management; Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration.

C. Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration; Capacity Management

D. Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration; Network Optimization.

A. A mutually agreed best guess of damages or loss

B. Reasonable estimate of monetary loss.

C. Deterrent damages to avoid non performance by vendor

D. Genuine pre-estimate of damages or loss by both parties

A. Inform Customer Care and ensure the work is closely monitored. For this size of impact also inform the GDM, Operations Director and potentially the customer.

B. Inform the Care Manager and ensure the work is closely monitored.

C. Inform the Operations Manager and GDM and ensure the work is closely monitored.

D. Send SMS messages to Operations Management when the planned works start and monitor the planned work closely.

A. SLA's are contractually binding and OLA's are not.

B. There is no difference and both SLA's and OLA's can be used as a matter of preference.

C. OLA's is contractually binding and SLA's are not.

D. SLA's measures network performance and OLA's operational performance.

A. 1. if CT Head gave instruction for the order
2.they are within the guidelines and definitions documented in the Procurement Plan
3.he has received a written offer from the supplier
4.using SAP.

B. 1. within the approved scope of the operations delivery
2.within the guidelines and definitions documented in the Procurement Plan
3.using suppliers with good reputation and a good personal relationship with the Operations Manager
4.sending the PO in written form such as email or fax.

C. 1. after Gate 6 of the NSN Sales Process
2.if the Operations Manager has informed the procurement department
3.using suppliers which have been approved for this specific project and with which valid frame contracts exist or are provided by Procurement.
4.sending PO through email or fax to the supplier

D. 1. it is within the approved scope of the Operations Delivery
2.they are within the guidelines and definitions documented in the Procurement Plan
3.using suppliers which have been approved for this specific project and with which valid frame contracts exist or are provided by Procurement.
4.using SAP.

A. Change the vehicles for lower cost models being careful not to upset employment contracts.

B. Reduce the HC to meet the desired cost level and redistribute the engineers/technicians to provide cover as best they can.

C. Reduce the number of managers to meet the target and redistribute the engineers/technicians among the remaining managers.

D. Identify competence synergies and amalgamate roles to allow headcount reduction; and review and enhance the locations and coverage of engineers/technicians to maximise efficiency.

A. an issue and triggers the mitigation plan.

B. very irritating.

C. a problem and triggers the contingency plan.

D. a risk event with a high impact.

A. The main operational functions of the Operations Model are Business Management (BM) and Fault Management (FM),OSS Administration

B. The main operational functions of the Operations Model are Business Management (BM), OSS Administration, Configuration Management (CM) and Maintenance

C. The main operational functions of the Operations Model are Fault Management (FM), Configuration Management (CM), Performance Management (PM) and Maintenance

D. The main operational functions of the Operations Model are Business Management (BM), Configuration Management (CM) and Performance Management (PM)