1Z1-993試験無料問題集（76題）「Oracle Engagement Cloud 2018 Implementation Essentials 認定」

出題：1

Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A. It requires proper permissions to use the tools and additional permissions to edit the desired object.

B. It requires the use of a sandbox to modify the fields associated with standard and custom objects.

C. It allows edits to dashboard pages.

D. In includes a preview option for all standard and custom object pages.

正解：B 解答を投票する

出題：2

In which three situations can default coverage be applied?

A. for a specific period of time

B. to a specific customer account

C. globally, to all service requests that do not have any other coverage

D. for a specific SR category

E. for a specific SR status

正解：A,C,D 解答を投票する

出題：3

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A. Configure an analytics report showing milestones in warning status.

B. Specify the warning threshold for the milestone in the standard coverages.

C. Configure the email template to be used for notification.

D. Configure an object workflow action to send the email when the milestone status changes to warning.

E. Create standard text to be posted to the message thread.

F. Add an extension column to the milestone object to hold the warning threshold value.

正解：A,B,C 解答を投票する

出題：4

Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
* Condition Column Severity = High
* Calendar = 9AM to 5 PM, Monday - Friday, US EST
* Resolution Metric = 2880
* Resolution Warning Threshold 120
* First Response Metric = 360
* First Response Warning Threshold

A. Resolution is due on Saturday, 2 PM EST.

B. First Response is due on Friday, 12 noon EST.

C. If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.

D. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

正解：B,D 解答を投票する

出題：5

You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

A. There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.

B. A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.

C. Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.

D. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.

正解：D 解答を投票する

出題：6

You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

A. The queue defined in the first evaluated rule is always assigned to the service request.

B. The service request assignment will be unpredictable.

C. The queue defined by default is the one assigned to the service request.

D. An error will occur; no queue is assigned to the service request.

正解：A 解答を投票する

出題：7

Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A. Verify that Root Catalog is selected on the product groups.

B. Validate that Allow Duplicate is selected on the product item.

C. Verify that Eligible for Service is selected on the product item.

D. Validate that the product item is active and published.

正解：D 解答を投票する

出題：8

Which two options are true about role synchronization for Digital Customer Service (DCS)?

A. is real time

B. is required for every DCS instance

C. also synchronizes userIDs and passwords between DCS and Engagement Cloud

D. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)

正解：A,B 解答を投票する

1Z1-993試験無料問題集「Oracle Engagement Cloud 2018 Implementation Essentials 認定」