Which three statements are true about the Oracle Service Cloud File menu? (Choose three.)

• A. provides quick access to any of the interfaces that may be available for an agent
• B. provides an exit from the application
• C. can contain a shortcut for adding new records such as Contacts or Incidents
• D. can include shortcuts to commonly used reports
• E. provides context-sensitive help for the agent

You are updating the "Salesman" profile in a site where a new custom object has been created called CO.Salesman.
Your customer has requested their salesmen update records in this Custom Object from the agent desktop.
What two settings in the "Salesman" profile have to be updated to allow them this access? (Choose two.)

• A. Update the workspace for Opportunities.
• B. Contacts Tab: Select the Edit check box for Sales.
• C. Add a workspace for the Salesman Custom Object.
• D. Custom Objects Tab: Select the Update check box for Package Name "CO" and Object Name
  "Salesman".
• E. Custom Objects Tab: Select the Read check box for Package Name "CO" and Object Name "Salesman".
• F. Sales Tab: Select the Edit check box for Opportunities.
• G. Add a custom report display Custom Object details.

Your customer's "Chat Survey Score" report contains valid records; however, all of the average scores seem to be zero.
Which two steps will correct this? (Choose two.)

• A. ensuring the survey questions are included in the "Chat Survey Score" report
• B. changing the format of the Average Score
• C. changing the survey questions to a Matrix type
• D. adding values to the Score field in the Survey Questions
• E. updating the filters in the report

Your client decides not to use Groups when setting up staff accounts.
You are positive that groups should be set up. Therefore, you need to explain the advantages to your client.
Select two advantages of setting up groups. (Choose two.)

• A. displaying group performance with analytics reports
• B. assigning incident queues to a Group
• C. deactivating staff groups
• D. routing incidents to groups with business rules

When an incident is opened, your customer would like to have different incident workspaces open based on the six products that can be selected when an incident is submitted from the Ask A Question customer portal page.
When designing the workflow used to complete this requirement, which three elements are necessary?
(Choose three.)

• A. Decision
• B. Workspace
• C. Load
• D. Set Fields
• E. Entry Point