A. It is triggered by an event that occurs on standard objects only.
B. It is a PHP script that executes only synchronously.
C. It is triggered by an event that occurs on the standard objects that are used by queues.
D. It can be triggered by an event that occurs even on a custom object.
E. It can be triggered by an event that occurs on community objects.
F. It is also known as the Object Event Handler.
G. It is always triggered from business rules.
A. Graphical View
B. Report View
C. Design View
D. Layout View
E. Database View
F. Data Set View
A. They require the type of data to be set dynamically.
B. They can be used with standard objects.
C. They are used when working with custom objects only.
D. They automatically consider a package to consist of custom objects.
E. They belong to a stand-alone class that is not derived from an RN object.
A. They enable you to restrict the number of incidents raised by end users through various channels.
B. They enable you to restrict what agents can view as part of navigation on the console.
C. They enable you to set a timeline for an agent to respond to an incident.
D. They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.
E. They enable you to set the reports that are visible to an agent.
F. They enable you to specify the duration for which an incident can be kept in waiting status.
A. Fixing the chat workspace
B. Requesting Chat from File > Options > View Options
C. Clicking Request Chat on the Live Media bar
D. Configuring advanced routing
E. Deselecting the Pull Chat check box in the agent's profile
A. Use the default values.
B. Leave both the chat and email fields limit as blank.
C. Enter zero as the initial value for both fields.
D. Enter the value "Unlimited" in the chat and email fields.
A. Using navigation sets, you can define what quick links can be seen when navigating File > Link.
B. The same navigation set can be set for different interfaces.
C. Using navigation sets, you can define what new objects can be created by using the File menu.
D. Using navigation sets, you can configure which quick search reports can be seen.
E. Using navigation sets, you can configure whether to show the Home navigation pane or not.
F. Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
A. onrefresh()
B. ondataupdated()
C. onbeforesave ()
D. onsaveclose ()
E. aftersave()
F. enclose ()
