SHRM-SCP試験無料問題集「SHRM Senior Certified Professional (SHRM-SCP) 認定」
An HR department at a midsize company hosts regular manager meetings to provide updates regarding company structure practices, and policies. During the recent meeting, the HR director notified all managers of the company's new code of conduct policy and plans for an upcoming training about the policy. The policy explicitly states that managers must not form personal relationships with their direct reports. The HR director explains that the policy was created because concerns about fairness related to promotions and rumors about favoritism were beginning to cause conflict within some departments. Some of the managers express that training is not necessary, but they all agree to attend it. A few days after the training, the HR director receives a complaint from an HR employee who claims to have seen a manager and one of the manager's direct reports at a restaurant. The HR director was already concerned about this manager's judgment because the manager approved a promotion for the same direct report even though the direct report has documented performance-related issues. The HR director discusses the issue with the manager. In response, the manager criticizes the new policy and insists the relationship did not impact the direct report's promotion recommendation. The manager also states that the training was unclear and that other managers have the same opinion.
Which action should the HR director take first to address the claim that other managers believe the training on the code of conduct policy was unclear?
Which action should the HR director take first to address the claim that other managers believe the training on the code of conduct policy was unclear?
正解：C
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A company is experiencing low productivity and therefore plans to restructure its workflows. A team of organizational and employee development (OED) specialists develops a plan for the restructure and implements it. After the change initiative has been completed, the company notices employees resisting the changes. What is likely to be the reason for their resistance?
正解：C
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The CHRO studies recent exit interviews and conducts a series of stay interviews that all point to a lack of management support. She is convinced that the managers would benefit from training but heard that the CEO does not want to spend money on training and development initiatives. What could the CHRO do to address the problems?
正解：B
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Each year, for compliance purposes, the HR team instructs all employees to review and sign a one-page sexual harassment policy. Their managers are supposed to review the information with them in a one-on-one meeting before they sign the document. The HR business partner is well aware that the managers do not spend time reviewing the information, and most employees do not read it before signing and turning the document in.
She is concerned about the lack of effective harassment prevention training the company is conducting. But when she raises her concerns, the leadership team makes it clear that they cannot spend any extra time on this. What can the HR business partner do?
She is concerned about the lack of effective harassment prevention training the company is conducting. But when she raises her concerns, the leadership team makes it clear that they cannot spend any extra time on this. What can the HR business partner do?
正解：B
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A new HR director is hired into the HR department of one at a midsize, engineering company. The HR director immediately notices that, unlike all other major departments, HR is never invited to any important meetings, or involved in strategic discussions. The president of the company sees the sole use of an HR department as meeting legal requirements and the core duties of the HR director are to onboard new employees, help them complete their paperwork and address employee complaints. The HR director sees several areas where HR can add value to the company such as improving employee engagement, automating various HR systems, and introducing a performance review process. The HR director recognizes that the company needs one to two additional HR employees to truly be able to implement these important initiatives.
When the HR director asks the president about the possibility of hiring two new HR employees, the president laughs and replies that one HR employee is costing the company more than enough.
A recently hired female engineer submits an HR complaint saying that she is not given the most visible opportunities despite her being one of the most experienced engineers at the company. After confirming that this is happening what should the HR director do in response?
When the HR director asks the president about the possibility of hiring two new HR employees, the president laughs and replies that one HR employee is costing the company more than enough.
A recently hired female engineer submits an HR complaint saying that she is not given the most visible opportunities despite her being one of the most experienced engineers at the company. After confirming that this is happening what should the HR director do in response?
正解：C
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One bus driver, who has been working for the company full-time for 25 years, is clearly unhappy about the introduced changes to the routes. A week later, he meets with the HR generalist, and informs her that he needs to take a leave of absence due to a serious health condition. He turns in an FMLA medical certification form that his doctor completed. The HR generalist reviews the information, determines that he qualifies for the leave of absence, and informs his manager that he will be out for a certain amount of time. The manager responds that the bus driver only requested the time of f because he is unhappy with the changes and HR should not approve his leave. What should the HR generalist do?
正解：B
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As part of their flexible working environment, the company put all employees on salary and classified them as exempt. This allows them to complete their work on a flexible schedule. The HR business partner reviews results of an internal audit, and discovers that not all employee groups meet the requirements to be exempt. For example, the customer service partners do not fall into any of the exemptions and of ten work overtime. What is the next step the HR business partner should take?
正解：B
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The new CHRO is aware that hiring top talent in the insurance sector is a challenge because it is of ten not the industry of choice for many recent graduates. She also knows that unemployment is low and the labor market is highly competitive. What can the CHRO do to improve hiring efforts?
正解：C
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A regional government office runs a media broadcasting station that is funded almost entirely by individual and corporate donations. An eight-person team is in charge of planning and coordinating the receipt of gifts including entertaining guests with the CEO and asking philanthropists for large contributions. The manager of the team is results-driven and has consistently led the team to achieve challenging goals for five years. The manager recently moved further away from the office to afford higher quality education. The manager sends an urgent email to the HR director indicating an immediate need to work remotely three days per week. The manager also wants to avoid commuting traffic and come into the office after 11 am. The office has a flexible schedule policy but it has not been reviewed in some time.
The manager is one of the office's top-performing employees with considerable influence over other employees' opinions about how the office is managed. What should the HR director do to prevent disruption to station operations while the flexible schedule policy is reviewed?
The manager is one of the office's top-performing employees with considerable influence over other employees' opinions about how the office is managed. What should the HR director do to prevent disruption to station operations while the flexible schedule policy is reviewed?
正解：A
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