ADX261試験無料問題集（199題）「Salesforce Administer and Maintain Service Cloud 認定」

出題：1

Which feature can a consultant deploy to route cases from social channels within a limited timeframe?

A. Implement an Apex solution.

B. Use custom case assignment rules.

C. Use a third-party app from AppExchange.

正解：B 解答を投票する

出題：2

Universal Containers wants to develop a new Case Management solution. The end-to-end solution will include integrations with third-party systems.
Following best practices, which development and deployment path should a consultant recommend?

A. Develop and test Salesforce functionality in one sandbox, and then rebuild the functionality in production.

B. Develop in one sandbox, complete quality assurance in a different sandbox, and then perform user acceptance and integration testing in production.

C. Set up separate sandboxes for development, quality assurance, and user acceptance testing, and then move the features to production.

正解：C 解答を投票する

出題：3

Cloud Kicks wants to create a secure, branded mobile app that its Experience Cloud customers can use to create and track cases, see upcoming product announcements, and interact with other customers who have common interests.
Which mobile development option should the consultant recommend?

A. Create two custom mobile apps, one for Apple and the other for Android.

B. Explain that community users can access the site through a web browser.

C. Use Salesforce Mobile Publisher to create a common app for both Apple and Android.

正解：C 解答を投票する

出題：4

Cloud Kicks (CK) has created hundreds of Knowledge articles about its products. The articles have been attached to closed cases. A new product release will require changes to dozens of articles.
After revising the articles, CK wants to ensure that a prior article version stays associated with the closed cases.
What is the recommended method to meet the requirements?

A. Use Smart Link to Article to select the prior version.

B. Select the Flag as new version checkbox when publishing.

C. Add "updated" to the name of the new article.

正解：B 解答を投票する

出題：5

Universal Containers is migrating from Knowledge to Lightning Knowledge using the Lightning Knowledge Migration Tool and noticed that none of the article file attachments were migrated.
How can a consultant migrate the file attachments?

A. Upload the files as Documents, then relate them to the migrated articles.

B. Use the Files Related List on each article to add files to the articles.

C. Use the Lightning Knowledge Migration Tool and choose 'include files'.

正解：B 解答を投票する

出題：6

Cloud Kicks wants to implement a solution that would hold service agents accountable for keeping customer service-level agreements (SLAs).
Which feature should a consultant use to meet this request?

A. Service Contracts

B. Salesforce Survey

C. Entitlement process

正解：C 解答を投票する

出題：7

In the build phase of a Service Cloud implementation for Universal Containers, which activity should a consultant prioritize to ensure the system aligns with the client's business processes and requirements?

A. Migrate data to the sandbox environment and verify successful migration.

B. Develop training materials after configuring the application to prepare for user adoption.

C. Configure, develop, and test the application in a sandbox environment.

正解：C 解答を投票する

出題：8

Universal Containers (UC) is planning a Service Cloud implementation involving complex integrations with external systems.
Which project management methodology should the consultant recommend?

A. Waterfall

B. Agile

C. Six Sigma

正解：C 解答を投票する

出題：9

Universal Containers wants to direct cases based on the same criteria it applies to Messaging for In-App and Web (MIAW).
Which feature should a consultant recommend?

A. Milestones & Entitlements processes

B. Omni-Channel Routing

C. Case Assignment rules

正解：B 解答を投票する

ADX261試験無料問題集「Salesforce Administer and Maintain Service Cloud 認定」