AP-209試験無料問題集（70題）「Salesforce Advanced Field Service Accredited Professional 認定」

出題：1

What are three key considerations when working with a customer on their Service Territory management design?

A. Ensuring all resources have skill assignments

B. Sizing to 20 qualified candidates per Appointment

C. Sizing to 50 resources per Territory

D. Aligning all Territories to geographic regions

E. Sizing to 1,000 Appointments per day, per Territory

正解：B,C,D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

A customer shares with the consulting partner that the dispatchers, mobile resources and planners are very frustrated with the fact that the old Field Service system and processes are being replaced. They keep on saying that they won't be using the new system and that they are tired from all the changes within the company.
What should a consultant recommend in this case?

A. Recommend on outsourcing the job to third-party contractors

B. Add to the implementation the usage of the Field Service Mobile App

C. Create flows to make processes as automated as possible

D. Invest more time in training and focus on one Business Unit / Service Territory for the first phase

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

Green Energy Solutions decided to start selling maintenance services to their install base of solar panels, in addition to the solar panel itself. GES would like better visibility into the value their maintenance contracts provide to customers by tracking the availability and reliability of their solar panels.
Which calculation is correct?

A. Reliability = (expected uptime - accumulated planned and unplanned downtime) / expected uptime

B. Availability = (expected uptime - accumulated planned and unplanned downtime) / expected uptime

C. Asset uptime = Availability / Reliability

D. Availability = (expected uptime - accumulated unplanned downtime) / expected uptime

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

A customer has few types of resources: internal full-time, internal part-time, and full-time contractors. The requirement is to prefer full-time employees over contractors, and contractors over part-time employees.
How should a consultant implement this requirement?

A. Use 'Resource Priority' Service Objective, set the full-time employees with priority '1', contractors with priority '2' and part-time employees with priority '3'.

B. Use 'Preferred Resource' Service Objective, assign the full-time employees as preferred for all Accounts.

C. Use 'Resource Priority' Service Objective, set the full-time employees with priority '10', contractors with priority '9' and part-time with priority '8'.

D. Use the 'Required Resource' Work Rule and set the full-time employees as required for all Accounts, use the 'Preferred Resource' Service Objective, and set the part-time and contractors as preferred to all Accounts.

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

An admin notices that an org currently has a large number of qualified candidates per Service Appointment.
How can the admin reduce the number of candidates per appointment in order to improve optimization quality?

A. The admin should log a support case, as the system should be able to handle this amount of qualified candidates

B. The admin should reduce the number of available candidates for each appointment by adding additional Work Rules, starting with the 'Match Territory', 'Working Territories', 'Maximum Travel From Home' and 'Extended Match' Work Rules in case they are not already applied

C. The admin should move some of the resources to a different Service Territory with fewer resources; alternatively, create a new Service Territory and assign it resources

D. The admin should use database Service Objectives such as 'Minimize Travel', 'Resource Priority' and
'Resource Preferences'

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

What should a consultant recommend to help a customer with their initiative to reduce their carbon footprint?

A. Give 'Minimize Travel' Service Objective the highest weight.

B. Add the 'Maximum Travel from Home' Work Rule.

C. Remove the 'Match Location' Work Rule.

D. Remove the 'ASAP' Service Objective.

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

Universal Containers has family-friendly Scheduling Policies and wants to allow Service Resources to miss work for 'Family Time'. The Resource Absence functionality can be configured to meet this requirement.
Which three statements are true about Resource Absence? (Choose 3 options)

A. Out-of-the-box Resource Absence 'Type' values include Vacation, Meeting, Training, and Medical

B. Service Resources can view and manage their Absences from the Profile tab in the Field Service Mobile App

C. For Resource Absences created from the SFS App to be considered for scheduling and optimization,
'Non-Availability' must be selected as the default record type

D. Dispatchers cannot view custom Resource Absence values in the Gantt

E. Only out-of-the-box 'Type' values are considered for optimization

正解：A,B,C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

AP-209試験無料問題集「Salesforce Advanced Field Service Accredited Professional 認定」