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Salesforce AP-209 試験概要:

Salesforce AP-209 試験シラバストピック:

AP-209試験に関するQ&Aまとめ

Salesforce Advanced Field Service Accredited Professional 認定 AP-209 試験問題：

問題 #1

Which parts of the 'Dispatcher Console' support adding Custom Actions? (Choose 3 options)

A. Multiple Service Resources in the Gantt
B. Child Service Territories in the Gantt
C. Individual Service Appointments in the Appointment list
D. Individual Service Resources in the Gantt
E. Multiple Service Appointments in the Appointment list

問題 #2

A dispatcher notices that the Service Territory schedule for the next week is full with routine maintenance appointments, while there are several urgent repair jobs still waiting to be scheduled in the appointment list.
Which three actions should the dispatcher take to schedule the urgent repair jobs?

A. Invoke 'Resource Schedule Optimization' for each Service Resource in the Service Territory
B. Ensure that the maintenance Service Appointments are not 'Pinned' and can be rescheduled
C. Use 'Global Optimization' to optimize the territory schedule for the next week
D. Manually update the 'Assigned Resource' on each of the urgent repairs
E. Check the 'Scheduling Priority' of the repair and maintenance Service Appointments

問題 #3

What are three key considerations when working with a customer on their Service Territory management design?

A. Ensuring all resources have skill assignments
B. Sizing to 20 qualified candidates per Appointment
C. Sizing to 50 resources per Territory
D. Aligning all Territories to geographic regions
E. Sizing to 1,000 Appointments per day, per Territory

問題 #4

Green Energy Solutions performs solar panel maintenance activities on their customers' Assets and has several customers in Narnia, a remote isolated town within the Service Territory. There is only one resource covering that territory.
The dispatcher noticed that instead of grouping all of the Narnia activities for the same day, optimization is spreading these activities across the entire week, adding maintenance activities at other locations on the way to and back from Narnia.
Although when comparing in a test environment the two schedules, the way optimization is behaving today produces lower weekly total travel than when grouping all Narnia visits to the same day, Green Energy Solutions would prefer to have the resource complete all solar panel maintenance activities at Narnia on the same day, as it will help with change management and user acceptance.
Which three different configuration changes could a consultant evaluate to drive such optimization behavior?
(Choose 3 options)

A. Leverage the 'Extended Match Rule' to define Narnia based services using a Custom Object, and set time based coverage of that area for only one day within the week
B. Set the priority for all of Narnia customers' Service Appointments to be higher than the priority of the rest of the Appointments
C. Add another instance of the 'Minimize Travel' Service Objective to the Scheduling Policy, setting
'Exclude Home Base Travel' to be 'True'
D. Draw a polygon around Narnia and use the 'PolygonUtils' class to group Narnia based activities to be scheduled on the same day
E. Create an 'Operating Hours' record with only one day of availability within the week, and assign it as
'Visiting Hours' to any Work Order that is related to a Narnia based customer

問題 #5

A division of Green Energy Solutions has different work hours for each day, and the daily hours are inconsistent from one week to another (example: this Monday 9 am-4 pm, this Tuesday 8 am-6 pm, next Monday 8 am-3 pm, next Tuesday 9 am-2 pm). This creates a lot of overhead.
What can an administrator configure to add efficiencies into their scheduling process and mitigate administrative overhead?

A. Create Operating Hours that encompasses all the hours, then create non availabilities for the hours that are off on a given day
B. Create Operating Hours with no availability, and use Shifts to define the daily changing availability
C. Create Operating Hours for all combinations and build a workflow to change the Service Territory Operating Hours every week
D. Create a Service Territory with Operating Hours that encompasses all the hours, then create jobs for the specific hours needed to be covered

解説：