B2C-Solution-Architect試験無料問題集（154題）「Salesforce Certified B2C Solution Architect 認定」

出題：1

A retail company uses B2C Commerce and Marketing Cloud to enable cross-cloud communication on behalf of its customers. As part of the newsletter signup journey, the company would like to send a coupon code to each customer 3 days after registration. Once the coupon code has been redeemed, the company would like to alter the customer's journey to stop reminder emails.
Which two configuration steps should a Solution Architect take to ensure the customer's journey is updated after the coupon code is used?
Choose 2 answers

A. Create a service definition in B2C Commerce that points to Marketing Cloud's SOAP API.

B. After purchase, use Marketing Cloud to request coupon redemption details from the B2C Commerce service definition.

C. After purchase, use the B2C Commerce service definition to send redemption data to Marketing Cloud.

D. Create a service definition in B2C Commerce that points to Marketing Cloud's REST API.

正解：C,D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

Northern Trail Outfitters (NTO) is beginning an implementation of B2C Commerce, Service Cloud, and Marketing Cloud from legacy applications. NTO's Data Management team is working on a data migration strategy and has to consider the complexity of the systems involved.
What should Marketing Cloud be the single source of truth of in this multi-cloud scenario'5

A. Individuals attributes such as name, address, birthday, and email

B. Order history

C. Customer journey flow

D. Customer product affinity

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

A company is planning a promotion during the holiday season and will include retail stores as an inventory source exposed only on their commerce storefront. However, they are concerned about the risk of overselling due to a heavily marketed pre-holiday product launch.
In which three ways should a Solution Architect define an architectural solution to both mitigate the risk of overselling and allow for a positive customer service experience in the event inventory falls short?
Choose 3 answers

A. Use both B2C Commerce and Marketing Cloud to offer email notifications for products that are back in stock.

B. Use Order Management capabilities to support the redirection of orders placed to warehouses or stores showing Inventory for all, or most, of the SKU-level products in the order.

C. Call real-time inventory services on product and cart pages to confirm that inventory has not changed.

D. Call real-time inventory services directly throughout the product grid and checkout experience to ensure accurate inventory count for every available SKU is displayed to the shopper.

E. Use Service Cloud to text all registered customers when any product comes back in stock.

正解：B,C,D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

A B2C Commerce merchant has multiple live sites across different brands and geographies all supported by Service Cloud and Marketing Cloud. Unfortunately, the merchant is having customer service challenges caused by fragmented views of the customer. Customers occasionally use alternate email addresses, make purchases as guests, and contact customer service anonymously. The Success Manager believes that Customer Data Platform (CDP) could help them solve their problem.
How should a Solution Architect describe the role of CDP in this context7

A. CDP can be used to identify multiple records within each separate system representing the same person and assigning them a consistent Global Party ID; additional custom development is then required to relate those IDs between systems.

B. CDP can be used to recognize customers as humans and extend existing records related to that human across connected systems with a consistent Global Party ID.

C. When CDP is provisioned, B2C Commerce, Service Cloud, and Marketing Cloud will automatically use a common core Customer Profile managed by Customer 360 Data Manager.

D. CDP cannot be used across multiple brands within a single merchant environment because the customer as human view cannot support different accounts under separate brands.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront.
Which two actions should a Solution Architect take to ensure agents can use the 'Order on Behalf of' functionality?
Choose 2 answers

A. Configure agents to use SSO between B2C Commerce and Service Cloud.

B. Apply the "Order on Behalf of permission set to Service Cloud users.

C. Verify that the permissions for the B2C Commerce account support 'Order on Behalf of'.

D. Verify that agents have a user record in Service Cloud and an account created in B2C Commerce.

正解：C,D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

A marketing team is using Sales Cloud web-to-lead forms to capture leads. The company recently acquired Marketing Cloud and wants to ensure that the data is synchronized to Marketing Cloud without losing data and without creating duplicate contacts.
Which consideration should a Solution Architect voice to the marketing team when designing this solution?

A. Leads can be merged and converted in Marketing Cloud.

B. Leads and contacts are unique records in Marketing Cloud.

C. The contact delete framework in Marketing Cloud can be used to resolve duplicate contacts and associated billing challenges.

D. Web-to-lead forms trigger Marketing Cloud journeys without creating leads in Salesforce.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

Northern Trail Outfitters (NTO) hosts a customer care portal using Service Cloud. The portal uses Marketing Cloud for customer interaction for a number of use cases, including customer sign-up and updates on togged cases. NTO has decided that the connectors provided by Salesforce are not flexible enough for their needs, so they would like to explore a programmatic approach for doing so.
Which two considerations should a Solution Architect point out to NTO as it moves forward to integrate the Service Cloud portal with Marketing Cloud for customer interaction? Choose 2 answers

A. The Marketing REST API uses XML request and response bodies and resource endpoints to support multi-channel use.

B. NTO can use Marketing Cloud SOAP API for integrating with Service Cloud.

C. NTO can use Marketing Cloud REST API for integrating with Service Cloud.

D. The Marketing REST API calls are asynchronous, with timeout values of 120 for non-tracking operations and 300 seconds for tracking and data retrieve operations.

正解：B,C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

Universal Containers (UC) wants to implement the right-to-be-forgotten requirement in their Salesforce org in order to be compliant with data privacy laws. This means that UC must delete, archive, or de-identify the data subject's PII in an org within 30 days of their request.
What should a Solution Architect recommend to implement this requirement"*

A. Create a team who can manually review these requests and delete or obscure the data from all relevant systems.

B. Implement a custom solution that allows system administrators to run a job to obscure or delete the data in the request scope.

C. Recommend Salesforce Privacy Center to manage how the Salesforce org retains, deletes, anonymizes, and transfers customer data.

D. Implement a soft delete strategy by marking the data as "archived" or "deleted" without actually deleting it.

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

A company is in the process of defining the right systems to deliver key capabilities for its B2C business. The company has about 2 million customers, each placing an average of 100 orders each year through its existing B2C Commerce platform. 7 The company needs a system that can;
*Deliver a full list of all customer orders throughout their engagement lifetime
* Provide lifetime engagement tracking and history of the customer
* Calculate the lifetime value of customers based on their orders
Which three systems should a Solution Architect recommend to meet the company's requirements?
Choose 3 answers

A. Salesforce Order Management

B. Materials Written

C. Sales Cloud

D. Heroki

E. Marketing Cloud

F. Service Cloud

正解：A,C,E 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

Key business stakeholders have asked for a new business requirement that requires a multi-cloud solution design using self-service commerce, a service agent console, and marketing communication. A Solution Architect was brought in to lead the end-to-end solution design and delivery.
Which two actions should the Solution Architect take to accurately capture these requirements' Choose 2 answers

A. Draft a requirements and process document. Invite key business and technical/design team stakeholders to review and approve.

B. Set up DevOps processes and environments in preparation for the discovery workshops.

C. Design the solution and hand it off to the delivery team to start to build and test it.

D. Include functional and technical experts across discovery workshops to ensure requirements and priorities are captured.

正解：A,D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

B2C-Solution-Architect試験無料問題集「Salesforce Certified B2C Solution Architect 認定」