B2C-Solution-Architect試験無料問題集（154題）「Salesforce Certified B2C Solution Architect 認定」

出題：1

A company wants to use the Satesforce Platform to enable personalized l-l marketing, an online ordering platform, and a customer-centric support solution for their service agents. The goal of the company is to provide an end-to-end customer centric and personalized experience.
What is an example artifact that can be used to ensure the company understands the systems involved in the solution'

A. Product backlog

B. Journey map

C. Reference architecture

D. Storefront wireframes

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

Universal Containers (UC) Is utilizing B2C Commerce today and is considering utilizing CDP as a means of unifying all of their systems and recognize their existing customers as individuals across systems. They are about to install the Commerce Cloud CDP Connector and would like to understand how the unified profile process will work.
What configurations should a Solution Architect create to correctly identify unified profiles as individuals between CDP and B2C Commerce?

A. Create Customer Groups within B2C Commerce and create data segments within CDP with CDP Data Segments

B. Create Data Segments within CDP and create customer groups within B2C Commerce with the CDP Data Segments

C. Create Data Segments within CDP and create customers within B2C Commerce with the CDP Data Segments

D. Create Individuals within CDP and create customer groups within B2C Commerce with the correct segments

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

Key business stakeholders have asked for a new business requirement that requires a multi-cloud solution design using self-service commerce, a service agent console, and marketing communication. A Solution Architect was brought in to lead the end-to-end solution design and delivery.
Which two actions should the Solution Architect take to accurately capture these requirements' Choose 2 answers

A. Draft a requirements and process document. Invite key business and technical/design team stakeholders to review and approve.

B. Set up DevOps processes and environments in preparation for the discovery workshops.

C. Design the solution and hand it off to the delivery team to start to build and test it.

D. Include functional and technical experts across discovery workshops to ensure requirements and priorities are captured.

正解：A,D 解答を投票する

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出題：4

A merchant wants to store past purchase history in Marketing Cloud to use for segmentation and personalization of promotional emails.
All data must be encrypted at rest to comply with the merchant's security standards.
Which solution is appropriate?

A. Field Level Encryption

B. Tokenized Sending

C. Transparent Data Encryption

D. Shield Platform Encryption

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

An organization chose a multi-cloud solution that Is comprised of Service Cloud and B2C Commerce. The organization now wants to ensure that the theme of Its self-service portal Is consistent with the theme of its B2C Commerce storefront.
How should a Solution Architect ensure that this requirement Is met?

A. Set the value of the Portal Theme URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.

B. Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.

C. Copy any relevant .ess code from the organization's website and paste it into the pages for the self- service portal in Page Builder.

D. Make a copy of the appropriate .ess file from the organization's web server and upload it to the self- service portal.

正解：B 解答を投票する

出題：6

Universal Containers (UC) is working on an initial release of Service Cloud and B2C Commerce. The UC management team is excited about the new features and wants to go to market with the new solution as soon as possible even though the requirements are not completely mapped out.
A Solution Architect is asked to evaluate when UC can go live with a new B2C Commerce site, automated chatbots, Einstein case classification, Service Cloud Voice, and analytics.
How should a Solution Architect respond to the management team's request to help formulate a roadmap for these new capabilities?

A. Facilitate a workshop with the management team, applying the relationship design process to create a roadmap aligned to business objectives.

B. Ask each member of the management team about their top three concerns, and use it to formulate the roadmap.

C. Ask to follow the management team for a week to gain a better understanding of how they work and what information they need to formulate their roadmap.

D. Facilitate a workshop with the development team and create a list of prioritized user stories that can then be used to create a detailed roadmap.

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

A B2C Commerce merchant has multiple live sites across different brands and geographies all supported by Service Cloud and Marketing Cloud. Unfortunately, the merchant is having customer service challenges caused by fragmented views of the customer. Customers occasionally use alternate email addresses, make purchases as guests, and contact customer service anonymously. The Success Manager believes that Customer
360 Data Manager could help them solve their problem.
How should a Solution Architect describe the role of Customer 360 Data Manager in this context?

A. Customer 360 Data Manager can be used to recognize customers as humans and extend existing records related to that human across connected systems with a consistent Global Party ID.

B. Customer 360 Data Manager cannot be used across multiple brands within a single merchant environment because the customer as human view cannot support different accounts under separate brands.

C. Customer 360 Data Manager can be used to identify multiple records within each separate system representing the same person and assigning them a consistent Global Party ID; additional custom development is then required to relate those IDs between systems.

D. When Customer 360 Data Manager is provisioned, B2C Commerce, Service Cloud, and Marketing Cloud will automatically use a common core Customer Profile managed by Customer 360 Data Manager.

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

A marketing team is using Sales Cloud web-to-lead forms to capture leads. The company recently acquired Marketing Cloud and wants to ensure that the data is synchronized to Marketing Cloud without losing data and without creating duplicate contacts.
Which consideration should a Solution Architect voice to the marketing team when designing this solution?

A. Leads can be merged and converted in Marketing Cloud.

B. Leads and contacts are unique records in Marketing Cloud.

C. The contact delete framework in Marketing Cloud can be used to resolve duplicate contacts and associated billing challenges.

D. Web-to-lead forms trigger Marketing Cloud journeys without creating leads in Salesforce.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose
3 answers

A. Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.

B. Integrate Salesforce Order Management to B2C Commerce for order history and user self service.

C. Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.

D. Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.

E. Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.

正解：A,B,D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

A telecommunications company is implementing Service Cloud and Experience Cloud with a goal to have a single view of their customers. Current system limitations have resulted in many duplicate and incomplete customer records with inadequate data quality in the millions of records. They want this issue remediated when migrating the data to Service Cloud and Experience Cloud.
Which two activities and tools should a Solution Architect recommend to address these concerns when planning the data migration activity and assure it is completed in a timely manner?
Choose 2 answers

A. Iteratively test smaller loads against a developer or partial copy sandbox and the full load against a full copy sandbox.

B. Iteratively test smaller loads against a developer sandbox and the full load against a partial copy sandbox.

C. Q Duplicate Management in Salesforce can be used to identify and manage duplicate records.

D. Use an ETL tool with a staging database in order to run data cleansing tools to obtain a clean data set.

正解：A,D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

B2C-Solution-Architect試験無料問題集「Salesforce Certified B2C Solution Architect 認定」