B2C-Solution-Architect試験無料問題集（154題）「Salesforce Certified B2C Solution Architect 認定」

出題：1

A company is seeing an increased volume of customers browsing for higher-value items, as well as longer consideration times before customers place orders based on what is in their shopping carts.
What are two tactics that a Solution Architect could recommend to increase checkouts and decrease the time from adding items to completing a checkout?
Choose 2 answers

A. Monitor the cart items and time since it has been active in B2C Commerce and send a reminder and checkout incentive 18 hours after the cart was last modified.

B. Enable customer service agents to enroll customers in an Abandoned Cart Journey in Marketing Cloud if an interaction does not result in the processing of an order.

C. Enable customer service agents to update and complete a cart transaction on behalf of the customer.

D. When the cart value reaches a certain value, push a chat request to assist the customer with the checkout process.

正解：A,B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose
3 answers

A. Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.

B. Integrate Salesforce Order Management to B2C Commerce for order history and user self service.

C. Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.

D. Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.

E. Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.

正解：A,B,D 解答を投票する

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出題：3

A company uses PersonAccounts to store customer information in Sales Cloud and now wants to map its customer records in Marketing Cloud.
What should a Solution Architect recommend?

A. Sync Contact object using PersenSubscriberld to access the Account.

B. Sync Contact object using PersonAccountld to access the Account.

C. Sync Account object using PersonContactId to access the Contact.

D. Sync Account object using PersonSubscriberld to access the Contact.

正解：D 解答を投票する

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出題：4

A merchant using B2C Commerce and Service Cloud has a requirement for service agents to order products on behalf of shoppers. In the envisioned scenario, a shopper contacts the service center with an order request, the agent uses the Service Console to find the shopper's account, and initiate an order on behalf of the shopper using payment information provided by the shopper. The merchant is considering the B2C Commerce - Service Cloud Connector for this implementation.
Which three considerations should a Solution Architect keep in mind prior to implementation? Choose 3 answers

A. Guests or anonymous storefront shoppers are not supported in this scenario.

B. The Service Cloud Connector only supports Person Accounts as a customer model.

C. The Service Cloud Connector only supports contacts as a customer model.

D. B2C Commerce needs to be registered as a remote site.

E. Service agents need a corresponding storefront login mapped to their Service Cloud user record.

正解：A,B,E 解答を投票する

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出題：5

When integrating B2C Commerce with Marketing Cloud, which data extension type should be used to store order and product records in Marketing Cloud?

A. Transactional Data Extension

B. Synchronized Data Extension

C. Standard Data Extension

D. Sendable Data Extension

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

An insurance company needs the ability to relate contacts to their workplace to track which services are paid by the employee benefits. Contacts receive emails to notify them of new policy offerings. Agents also need to relate adults in the same household who share access to financial resources and policy information to sign them up for the right policies. Adjusters need the ability to see and respond to claims from anyone in the household. Independent agents need daily access to customer data as well. Customers also need periodic access to claims and policy information for their household. The company also wants to track what data searches are performed by agents and adjusters on the platform to analyze their work.
Which products should a Solution Architect recommend in addition to Insurance for Financial Services and Experience Cloud to meet these needs?

A. Shield and Event Monitoring Analytics App, Pardot

B. REST API Event Monitoring and Tableau CRM, Marketing Engagement Studio

C. Salesforce Field Service, Shield Encryption at rest. Digital Engagement

D. Digital Engagement, Shield with Splunk, Social Engagement Studio

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

A company uses Marketing Cloud, Experience Cloud, B2C Commerce, and Service Cloud. It is in the process of defining the authoritative system for key data entities involved in B2C Journeys. The company has about
200,000 customers, each averaging 30 orders per year
Which option should be considered the authoritative record for consent and compliance preferences, as well as primary person attributes such as name, address, birthday, phone, and email?

A. Marketing Cloud subscriber

B. Experience Cloud user

C. Service Cloud contact

D. B2C Commerce customer

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

Northern Trail Outfitters (NTO) wants to bring data from custom objects from its Salesforce Customer Success Platform into the Marketing Cloud account. NTO aims fora personalization of the customer journey with up-to-date Information and using dynamic content from multiple sources.
How can a Solution Architect ensure the expected data Is available within the Marketing Cloud?

A. Use Marketing Cloud Connect to fetch the expected data using APIs at send time.

B. Utilize Synchronized Data Sources within Marketing Cloud.

C. Install and configure Distributed Marketing to make content accessible.

D. Implement a custom integration between Marketing Cloud and the Customer Success Platform.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

A marketing team is using Sales Cloud web-to-lead forms to capture leads. The company recently acquired Marketing Cloud and wants to ensure that the data is synchronized to Marketing Cloud without losing data and without creating duplicate contacts.
Which consideration should a Solution Architect voice to the marketing team when designing this solution?

A. Leads can be merged and converted in Marketing Cloud.

B. Leads and contacts are unique records in Marketing Cloud.

C. The contact delete framework in Marketing Cloud can be used to resolve duplicate contacts and associated billing challenges.

D. Web-to-lead forms trigger Marketing Cloud journeys without creating leads in Salesforce.

正解：B 解答を投票する

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出題：10

A B2C Commerce merchant has multiple live sites across different brands and geographies all supported by Service Cloud and Marketing Cloud. Unfortunately, the merchant is having customer service challenges caused by fragmented views of the customer. Customers occasionally use alternate email addresses, make purchases as guests, and contact customer service anonymously. The Success Manager believes that Customer Data Platform (CDP) could help them solve their problem.
How should a Solution Architect describe the role of CDP in this context7

A. CDP can be used to identify multiple records within each separate system representing the same person and assigning them a consistent Global Party ID; additional custom development is then required to relate those IDs between systems.

B. CDP can be used to recognize customers as humans and extend existing records related to that human across connected systems with a consistent Global Party ID.

C. When CDP is provisioned, B2C Commerce, Service Cloud, and Marketing Cloud will automatically use a common core Customer Profile managed by Customer 360 Data Manager.

D. CDP cannot be used across multiple brands within a single merchant environment because the customer as human view cannot support different accounts under separate brands.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

B2C-Solution-Architect試験無料問題集「Salesforce Certified B2C Solution Architect 認定」