Field-Service-Consultant試験無料問題集（165題）「Salesforce Certified Field Service Consultant 認定」

出題：1

Universal Containers plans to implement Crew Management to better support its clients. Which area does the Consultant need to consider as part of the recommendation?

A. Capacity-based scheduling is supported for Service Crews.

B. The Preferred Resource service objective is ignored for active Crew Members.

C. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

D. A serviceresource can only be a member of a single Crew.

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing theCustomer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Choose 2 answers

A. Scheduled End

B. Arrival Window Start

C. Arrival Window End

D. Scheduled Start

正解：B,C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue.
Which sequence of steps should a Consultant recommend to dispatch the Technician?

A. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

B. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.

C. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

D. Create Work Order, Create Case, Dispatch Work Order, Create ServiceAppointment.

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.
Which two permission sets should give a user access to the Crew Management tool?
Choose ? answers

A. FSL Resource Permissions

B. FSL Dispatcher Permissions

C. FSL Agent Permissions

D. FSL Admin Permissions

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible.
What should the consultant recommend to meet this requirement?

A. Assign a Preferred status Resource Preference to the Account.

B. Configure an account preference on the Service Resource record.

C. Include the Required Resource work type in Scheduling Policies.

D. Designate a Skill-based resource to the Work Order.

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?

A. Include a Match Fields work rule.

B. Assign a high efficiency score.

C. Check 'Keep TheseAppointments Scheduled'.

D. Link rules to Relevance Groups.

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

A. jobs require multiple stages of work performedby different resources.

B. jobs require consecutive days of work and can span over weekends.

C. Jobs can take longer than the available resources hours in a day.

D. jobs need to be performed at the same site on the same day of the week.

正解：B,C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.
How can Universal Container Technicians achieve this for each product requested?

A. Create a Product Request and a Product request line item.

B. Create a Product Consumed and a Produc request line item.

C. Create a Shipment and a Productrequest line item.

D. Create a Work Order Line Item and a Product request line item.

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

Time sheet entries can be associated to which two objects? Choose 2 answer

A. Work order

B. Service resource

C. assigned resources

D. Work order line item

正解：A,D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five servicesschedules for today, called in sick. How should the workload be assigned to other Field Technicians?

A. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.

B. Drag and drop the Service Appointments to other available Resources and run Optimization.

C. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.

D. Update the Resource a not available, select the affected Service Appointments, and press "Schedule."

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

Field-Service-Consultant試験無料問題集「Salesforce Certified Field Service Consultant 認定」