Field-Service-Consultant試験無料問題集（165題）「Salesforce Certified Field Service Consultant 認定」

出題：1

Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection should be completed within a single visitand include all installed assets on site.
Which two Maintenance Plan settings should the
Consultant recommend? Choose ? answers

A. Work Order Generation Method = One WorkOrder per Asset

B. Service Appointment Generation Method = One Service Appointment per Work Order Line Item

C. Service Appointment Generation Method = One Service Appointment per Work Order

D. Work Order Generation Method = One Work Order Line Item per Asset

正解：C,D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.
Which three options are available to the Dispatcher? Choose 3 answers

A. Select a Service Appointment from the list, use the "Edit" action and allocate the Resource.

B. Select multiple Service Appointments from the list and bulk schedule them.

C. Select a Service Appointment from the list, use the "Change Status" action and "Dispatch."

D. gy Select a ServiceAppointment from the list, use the "Candidates" action, and select the best time slot.

E. Select a Service Appointment from the list and use the "Schedule" action.

正解：B,D,E 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits.
How should the consultant configure this?

A. Create the products and the installation kits as unsterilized inventory.

B. Creak the products as serialized inventory and the installation kits as unsterilizedinventory.

C. Create the products and the installation kits as serialized inventory.

D. Create the products and the installation kits as a singleserialized product.

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：4

Universal Containers wants to prevent the lunch breakfrom interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?

A. Create Resource Absences every day.

B. Create a recurring Service Appointment.

C. Use the Resource Availability Rule.

D. Use appropriate Resource Operating Hours.

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

Universal Containers plans to implement Crew Management to better support its clients. Which area does the Consultant need to consider as part of the recommendation?

A. Capacity-based scheduling is supported for Service Crews.

B. The Preferred Resource service objective is ignored for active Crew Members.

C. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

D. A serviceresource can only be a member of a single Crew.

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

Universal Containers provides maintenance and emergency services to its customers. Sending Technicians to emergency calls during the day causes long travel times and reduces the number of appointments that a Technician can complete.
Which feature should the Consultant use to reduce travel time and increase Technician productivity?

A. Reschedule Appointment

B. Fix Overlaps

C. Fill-in Schedule

D. Resource Schedule Optimization

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there areno milestones listed when viewing the record.
How should this issue be resolved?

A. Ensure the work order entitlement is related to the same process as the case entitlement.

B. Make sure the case entitlement record is being shared with the service resource.

C. Add work order milestones after the case milestones to the entitlement process.

D. Create a separate entitlement process associated to the work order object.

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers

A. Gantt Map

B. Appointment List

C. Color Palettes

D. Gantt

正解：B,C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?

A. Three Service Territories withfewer than 50 resources

B. Five Service Territories with fewer than 500 Service Appointments per day

C. Two Service Territories that split the Service Resources evenly

D. One Service Territory with four Polygons

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：10

An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?

A. Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

B. Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

C. Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.

D. Create one Work Order andoverride the price on Work Order Line Items for products on the Preferred Price Book.

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

Field-Service-Consultant試験無料問題集「Salesforce Certified Field Service Consultant 認定」