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Salesforce Field-Service-Consultant 試験概要:

Salesforce Field-Service-Consultant 試験シラバストピック:

Field-Service-Consultant試験に関するQ&Aまとめ

Salesforce Certified Field Service Consultant 認定 Field-Service-Consultant 試験問題：

問題 #1

Service resources at Universal Containers (UC) frequently work in more than one service territory.
The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource's primary territory when scheduling, UC also wants the scheduling policy to look at the resource''s secondary service territories.
Which two scheduling policy changes should a Consultant recommend?
Choose 2 answers

A. Deselect Working Location Enable Primary on the Working Territories Work Rule.
B. Include the Mateh Territory Work Rule.
C. Select Working Location Enable Primary on theWorking Territories Work Rule:
D. Remove the Match Territory Work Rule.

問題 #2

universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app. What should a consultant recommend to control their technicians?

A. mini page layouts
B. visual force page
C. page layouts
D. field sets

問題 #3

AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the systemadministrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?

A. Configure a sharing rule to share dispatched service appointments with the assigned resource.
B. Create a process to change the owner of the serviceappointment to the assigned technician.
C. Enable the sharing features in the Field Service settings in the Setup menu.
D. Create a user territory for the technicians' primary and secondary territories.

問題 #4

universal containers wants to provide a view of emergency work that is only visible to dispatchers What should the consultant do to meet the requirement?

A. Custom lightning component
B. Custom list view
C. Custom gantt filter
D. Custom report in a private report folder

問題 #5

Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of theWork Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.
How should the Consultant meet the requirement utilizing
the standard Salesforce Field Service Data Model?

A. Create Custom Object records, eachwith its own child Service Appointment.
B. Create multiple Service Appointments, each with its own child task records.
C. Create Work Order Line Items, each with its ownchild Service Appointment.
D. Create multiple Service Appointments, each with its own child Work Order Line Item.

解説：