お手軽に合格させる 最新Pegasystems PEGAPCDC85V1問題集には60問があります
最新のPEGAPCDC85V1学習ガイド2022年最新の- 提供するのはテストエンジンとPDF
質問 24
U+ Bank has decided to use the Pega Customer Decision Hubtm to recommend more relevant banner ads to its customers when they visit the personal portal.
Select each placement type on the left and drag it to the correct requirement on the right.
正解:
解説:
質問 25
A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?
- A. Call intent detection
- B. Interaction history
- C. Dispute handling strategy
- D. Offers ranking
正解: C
質問 26
U+ Bank, a retail bank, presents various credit card offers to its customers on its website. The bank uses artificial intelligence (AI) to prioritize the offers based on customer behavior. Since introducing the Gold credit card offer, the offer click through rate propensity has increased to 0.83.
What does the increase in the propensity value most likely indicate?
- A. Similar customers have purchased other offers.
- B. Similar customers have rejected the offer.
- C. Similar customers have ignored the offer.
- D. Similar customers have shown interest in the offer.
正解: A
質問 27
When a customer is offered an action that they already accepted, this is because_________.
- A. the strategy is not customized to exclude previously accepted offers
- B. there are no suppression rules defined
- C. the actions are filtered based on eligibility
- D. the customer intent was captured incorrectly
正解: D
質問 28
MyCo, a mobile company, uses Pega Customer Decision Hubtm to display offers to customers on its website.
The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what must you do to present offers from the two groups?
- A. Map a real-time container to the Top-level or Issue-level.
- B. Set contact limits for both the groups.
- C. Create a decision strategy at the Issue-level.
- D. Enable an engagement policy for the second group.
正解: C
質問 29
A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.
Put the steps in the correct order to implement this task.
正解:
解説:
質問 30
U+ Bank, a retail bank, presents offers on its website by using Pega Customer Decision Hubtm. The bank wants to leverage Customer Decision Hub capabilities to present relevant offers to qualified customers. As a decisioning consultant, you are responsible for configuring the business requirements with the Next-Best-Action Designer, which involves several tasks. To accomplish these tasks, you might have to use auto-generated decision strategies, create new decision strategies, or edit existing strategies.
In the Answer Area, select the correct execution for each Task.
正解:
解説:
質問 31
MyCo, a telecom company, wants to send promotional emails to give away phone accessories. The accessories can only be given away in batches of 50. When the stock in a batch is completed, a new batch can be promoted again.
You have decided to use volume constraint to limit the number of actions in a batch. To meet the business requirement, what Reset Interval setting do you select?
- A. Daily
- B. Manual
- C. Reset Interval does not matter for this scenario
- D. When accessed
正解: A
質問 32
U+ Bank has launched a new credit card for all customers with a premium bank account. As a decisioning consultant, you need to create actions that involve the full customer life cycle: marketing, sales, and service.
Which two valid actions do you create? (Choose Two)
- A. No annual fee credit card
- B. 1% cash back credit card
- C. Credit card status
- D. Credit card number
正解: A,C
質問 33
U+ Bank wants to offer credit cards only to customers with a low-risk profile. The customers are divided into various risk segments from AAA to CCC. The risk segmentation rules that the business provides use the Age and the customer Credit Score based on the following table. The bank uses a scorecard model to determine the customer Credit Score.
As a decisioning consultant, how do you implement the business requirement?
- A. Add a decision table to a decision strategy and pass the credit score as the parameter.
- B. Add three contact policies that correspond to the three risk segments.
- C. Add the risk segmentation rules in the Results tab of the scorecard rule.
- D. Add a decision table to a decision strategy and reference it in the scorecard component.
正解: B
質問 34
You are a strategy designer on a next-best-action project and are responsible for designing and implementing decision strategies.
Select each component on the left and drag it to the correct requirement on the right.
正解:
解説:
Explanation
Compute SUM of PROFIT = Group BY
Determine target budget to retain a customer = Set Property
Determine customer credit score = Scorecard
Divide customers into risk segment = Decision Table
質問 35
U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. You have already created an action flow template with the desired flow pattern and reused it for all the credit card actions.
What must you do to ensure that this action is not selected for any customers?
- A. Set the action availability to Always
- B. Set the action availability to Template
- C. Set the action availability to Within a defined time period
- D. Set the action availability to Never
正解: C
質問 36
Myco, a telecom company, has recently implemented Pega Customer Decision Hubtm. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.
What artifact do you configure to translate the traditional segments used to identify the target audience?
- A. Engagement policies and Arbitration
- B. Audience
- C. Segmentation
- D. Contact policies
正解: A
質問 37
U+ Bank, a retail bank, uses Pega Customer Decision Hubtm for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.
Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)
- A. Engagement policies
- B. Context weighting
- C. Contact policies
- D. Business levers
正解: A,D
質問 38
U+ Bank uses a Next-Best-Action decision strategy to automatically approve credit card limit changes requested by customers. A scorecard model determines the customer credit score. The automatic approval of credit card limits are processed based on the following criteria set by the bank:
The bank wants to change the threshold value for the USD 2000 credit limit from "<175" to "<200".
As a Strategy Designer, how do you implement this change?
- A. Change in the strategy the condition from ".pxSegment <=175" to ".pxSegment <=200"
- B. Change the cutoff value in the results tab of the scorecard decision component
- C. Change the cutoff value in the results tab of the scorecard model
- D. Map the score value in the decision strategy to "<=200".
正解: C
質問 39
An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel.
If the following volume constraint is applied, how many actions are delivered by the outbound run?
- A. 75 emails 25 SMSes
- B. 0
- C. 75 SMSes and 25 emails
- D. 1
正解: C
質問 40
The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.
The details of the shoes are provided in the following table:
According to the decision strategy, what is the output of component in the blank space highlighted in red?
- A. Nike
- B. Nike, Adidas, Puma, Reebok
- C. Reebok, Puma, Adidas, Nike
- D. Reebok
正解: D
質問 41
Myco, a telecom company, uses Pega Customer Decision Hubtm to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email treatment which includes dynamic placeholders.
As a decisioning consultant, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?
- A. schedule an outbound run with a limited number of customers
- B. a seed list from the Test Message tab
- C. a list of customer email addresses from the Test Message tab
- D. preview section from the email content editor
正解: B
質問 42
U+ Bank, a retail bank, uses the always-on outbound approach to send outbound messages on different channels such as email, SMS, and push notifications. There are a variety of action flow patterns in use to meet various business and channel integrations requirements.
Due to technical reasons, the bank wants to temporarily suspend sending outbound messages and instead write the selected customers and action details to a database table for later offline processing.
What is the most efficient way to meet this requirement?
- A. Set up a secondary schedule.
- B. Update the Send shape with Finalization.
- C. Add a new Send shape in all the action flows.
- D. Bypass action flow processing.
正解: B
質問 43
U+ Bank, a retail bank, has introduced a credit cards group with Gold card and Platinum card offers. The bank wants to present these two offers based on the following criteria:
1. For both cards, customers must be above the age of 18
2. Offer both cards only if the customer does not explicitly opt-out of any direct marketing for credit cards
3. Platinum card is suitable for customers with the Credit Score > 500
As a decisioning consultant, how do you implement this requirement? In the Answer Area, select the correct engagement policy for each criterion.
正解:
解説:
質問 44
U+ Bank, a retail bank, follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card. Premier Rewards, and does not see the new Rewards card offer.
What condition possibly prevents Anna from seeing the new Rewards card offer?
- A. Suppression rules
- B. Applicability
- C. Suitability
- D. Eligibility
正解: C
質問 45
U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.
What changes do you need to make in the decision strategy for the updated scorecard to take effect?
- A. Remap the scorecard property in the decision strategy for the change to take effect.
- B. The score calculation is independent of the strategy and no change is required.
- C. Add a new Group By component for the mortgage limit calculation.
- D. A new proposition filter needs to be configured in the strategy to filter on customer income.
正解: D
質問 46
Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach. The company is introducing a new data plan.
Which two channels can the company use to present the new data plan to a customer? (Choose Two)
- A. Television
- B. Retail store
- C. Chatbot
- D. Billboard
正解: A,C
質問 47
You are the decisioning consultant on an Al-powered one-to-one customer engagement implementation project. You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.
What factor do you consider in the prioritization expression?
- A. Predicted customer behavior
- B. Customer contact policy
- C. Offer relevancy
- D. Offer eligibility
正解: D
質問 48
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