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質問 # 82
A firm wants to update its supply chain network design to enable auto re-sizing based on changes in product flow within the network. This update will place the firm at what stage in the Capability Maturity Model within Supply Network Design?
- A. Leading
- B. Advanced
- C. Typical
- D. Ad-hoc
正解：A
質問 # 83
At what point of its transformation to digital supply chain would a company onboard talent with specific digital skills?
- A. Concurrent with the design of the digital supply chain segments
- B. After the design of the digital supply chain segments is completed
- C. At the start of the design of the digital supply chain segments
- D. At the beginning, middle, and end of the digital supply chain segments' design phase
正解：A
質問 # 84
The external boundary conditions that impact an organization's core strategic vision include market size, customer requirements, legal and regulatory landscape, and:
- A. competitive situation.
- B. financial goals.
- C. core competencies.
- D. key business policies.
正解：A
解説：
Explanation
According to the CTSC Exam Content Manual1, the external boundary conditions that impact an organization's core strategic vision include market size, customer requirements, legal and regulatory landscape, and competitive situation. These are the factors that define the external environment in which the organization operates and competes. They influence the organization's strategic choices and capabilities.
1: https://www.ascm.org/ctsc-ecm/
質問 # 85
Which of the following deliverables is an output of the implement phase of a supply chain transformation project?
- A. Perform scorecard gap analysis
- B. Define the process control measures
- C. Develop the value chain definition matrix
- D. Perform opportunity analysis
正解：B
解説：
Explanation
According to the ASCM CTSC Exam Content Manual, the implement phase of a supply chain transformation project involves defining the process control measures that will monitor the performance of the new or improved processes and ensure that they are aligned with the desired outcomes1.The other options are outputs of the assess phase (A and C) or the design phase (D) of a supply chain transformation project1.
1: ASCM CTSC Exam Content Manual, page 14.
質問 # 86
A customer is purchasing a new cell phone, and the sales representative convinces the customer to buy a case to protect the phone. The customer representative has engaged in:
- A. suggestive selling.
- B. cross-selling.
- C. ad-hoc selling.
- D. up-selling.
正解：B
解説：
Explanation
cross-selling is the practice of offering customers additional items that complement or enhance their main purchase12. In this case, the sales representative has engaged in cross-selling by offering the customer a case to protect the phone, which is a related and useful product for the customer's main purchase of a new cell phone.Cross-selling can help to increase customer satisfaction, loyalty, and revenue12.
1:Cross-Selling vs. Upselling: Definitions and Differences | Indeed.com2:What Is Cross-Selling? - Investopedia
質問 # 87
The primary role of the governance pillar in the Environmental, Social, and Governance (ESG) framework is to ensure that:
- A. the company is managed in an economically responsible and profitable manner.
- B. the company is managed in a responsible and ethical manner.
- C. the company operates in a socially responsible manner.
- D. the company operates in an environmentally responsible manner.
正解：B
質問 # 88
Functional products would be best suited for what type of supply chain?
- A. Efficient
- B. Responsive
- C. Agile
- D. Customer-focused
正解：A
解説：
Explanation
According to the CTSC Exam Content Manual1, functional products are products that have stable and predictable demand, low product variety, long life cycles, and low profit margins. They would be best suited for an efficient supply chain, which focuses on minimizing costs, maximizing asset utilization, and optimizing processes. An efficient supply chain would have high capacity utilization, low inventory levels, long production runs, and standardized products and services.
1: https://www.ascm.org/ctsc-ecm/
質問 # 89
Which of the following behaviors is the best example of a digital supply chain integrator?
- A. Reaching across functional and technological boundaries to seek information and understanding
- B. Sharing updates of digital supply chain projects though intranet and e-newsletters
- C. Timely communication of issues through functional silos made electronically
- D. Conducting regular training programs for all employees on the company's supply chain tools
正解：A
解説：
Explanation
According to the ASCM CTSC Exam Content Manual, a digital supply chain integrator is a role that involves connecting the digital and physical supply chain elements, and enabling the flow of data and information across the end-to-end supply chain1. This requires reaching across functional and technological boundaries to seek information and understand-ing, and to collaborate with internal and external partners to optimize the supply chain performance2. The other options are not specific to the digital supply chain in-tegrator role, as they are common behaviors for any supply chain professional.1: ASCM CTSC Exam Content Manual, page
9.2:3
質問 # 90
A company has completed the forecasting portion of its digital transformation. It is now forecasting a probabilistic range of possible outcomes for each item versus a one-number forecast for each item. How should it assess this outcome?
- A. This is a positive and expected result.
- B. This is a negative and unexpected result.
- C. This is a negative and expected result.
- D. This is a positive and unexpected result.
正解：A
解説：
Explanation
According to the CTSC Exam Content Manual1,probabilistic forecasting is one of the key capabilities of the sense digital discipline, which aims to capture and analyze data from various sources to generate insights and foresights for decision making. Probabilistic forecasting provides a range of possible outcomes for each item, along with the associated probabilities, rather than a single point estimate. This allows the company to better understand the uncertainty and variability of the demand and supply, and to plan accordingly. Probabilistic forecasting is a positive and expected result of the digital transformation, as it enhances the accuracy and reliability of the forecasts, and enables more effective risk management and scenario analysis.
1: https://www.ascm.org/ctsc-ecm/
質問 # 91
What measure should be adopted for supply chains to become more resilient to unanticipated disruptions?
- A. Increase levels of agility and velocity.
- B. Implement internal standards of risk awareness and response.
- C. Decrease inventory levels to the minimum level possible.
- D. Ensure that there is clear responsibility for identifying risk.
正解：A
解説：
Explanation
According to the CTSC Exam Content Manual1, one of the key capabilities for supply chain resilience is agility, which is the ability to respond quickly and effectively to unanticipated disruptions. Agility enables supply chain professionals to adapt to changing customer needs, market conditions, and operational challenges. Another keycapability for supply chain resilience is velocity, which is the speed at which products and information flow through the supply chain. Velocity enables supply chain professionals to reduce lead times, improve service levels, and increase customer satisfaction. Therefore, increasing levels of agility and velocity is a measure that should be adopted for supply chains to become more resilient to unanticipated disruptions. Option A, implementing internal standards of risk awareness and response, is a measure that can help mitigate the impact of disruptions, but it does not necessarily increase the resilience of the supply chain.
Option B, ensuring that there is clear responsibility for identifying risk, is a measure that can help prevent or reduce the likelihood of disruptions, but it does not necessarily increase the resilience of the supply chain.
Option C, decreasing inventory levels to the minimum level possible, is a measure that can reduce costs and waste, but it can also increase the vulnerability of the supply chain to disruptions.
質問 # 92
The two approaches for applying selected supply chain processes across the organization, and determining the degree to which processes are consistent across the businesses, product lines, and geographic locations are:
- A. standardization and unification.
- B. inclusion and unification.
- C. unification and harmonization.
- D. standardization and harmonization.
正解：D
解説：
Explanation
According to the ASCM CTSC Exam Content Manual, the two approaches for applying selected supply chain processes across the organization, and determining the degree to which processes are consistent across the businesses, product lines, and geographic locations are standardization and harmonization1.Standardization is defined as "the process of ensuring that all processes are executed in the same way, using the same inputs and outputs, and producing the same results"1.Harmonization is defined as "the process of ensuring that all processes are aligned and integrated across the organization, and that they support the organization's strategy, goals, and objectives"1.Bothapproaches aim to improve the efficiency, effectiveness, and agility of the supply chain, and to reduce the complexity, variability, and duplication of processes1.
1: ASCM CTSC Exam Content Manual, page 8.
質問 # 93
When developing supply chain performance objectives and aligning the performance drivers to the strategic plan, the initial steps in the workflow include:
- A. conducting a strategic supply chain analysis, performing benchmarking, and gathering insights.
- B. executing the strategic plan and meeting the performance objectives.
- C. comparing and validating completeness against the SCOR model.
- D. performing a gap analysis between performance objectives and current performance.
正解：A
解説：
Explanation
According to the CTSC Ex-am Content Manual1,the initial steps in the workflow for developing supply chain performance objectives and aligning the performance drivers to the strategic plan are: conducting a strategic supply chain analysis, performing benchmarking, and gathering insights. These steps help to identify the current state of the supply chain, the gaps and opportunities for improvement, and the best practices and benchmarks from the industry and competitors. They also help to align the supply chain objectives with the business strategy and the customer needs.
1: https://www.ascm.org/ctsc-ecm/
質問 # 94
Creating a replica of a real process, product, or service in order to create a virtual representation is called a digital:
- A. media.
- B. twin.
- C. content.
- D. product.
正解：B
解説：
Explanation
a digital twin is a virtual representation of a real-world object or system. These virtual models are used to digitally represent performance, identify inefficiencies, and design solutions to improve their physical counterparts. A digital twin is a digital model designed to accurately reflect a physical object. The object being studied-for example, a wind turbine-is outfitted with various sensors related to vital areas of functionality.
These sensors produce data about different aspects of the physical object's performance, such as energy output, temperature, weather conditions and more. This data is then relayed to a processing system and applied to the digital copy. Once informed with such data, the virtual model can be used to run simulations, study performance issues and generate possible improvements, all with the goal of generating valuable insights-which can then be applied back to the original physical object. A digital twin is a digital representation of a real-world entity or system. The implementation of a digital twin is an encapsulated software object or model that mirrors a unique physical object, process, organization, person or other abstraction.
質問 # 95
A company is experiencing persistently high costs of poor quality in the supply base. What is the best approach to reduce those costs?
- A. Track costs of returns.
- B. Conduct supplier appraisals.
- C. Inspect all received products.
- D. Establish education and quality training.
正解：D
解説：
Explanation
According to the CTSC Exam Content Manual, one of the ways to reduce the costs of poor quality in the supply base is to establish education and quality training for the suppliers, as this can help them improve their quality performance, reduce defects, and prevent problems1.Education and quality training can also enhance the collaboration and communication between the buyers and the suppliers, and foster a culture of continuous improvement2. The other options are not the best approach to reduce the costs of poor quality in the supply base, as they are more reactive than proactive, and they do not address the root causes of the poor quality.Conducting supplier appraisals, tracking costs of returns, and inspecting all received products are examples of appraisal costs, which are part of the costs of poor quality, not the solution3.
質問 # 96
A company undergoing a supply chain transformation is working on developing enhanced metrics to measure digital supply chain performance. Which of the following criteria best illustrates the evolution of traditional metrics?
- A. Measuring average operating margin per employee by product line
- B. Deployment of perfect order metrics across the extended supply chain by capturing customer performance data
- C. On-hand inventory at greater risk of obsolescence as indicated by predictive modeling tools
- D. Increase in profitability per employee due to continuous improvement projects
正解：B
質問 # 97
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