最新のC_C4H47I_34試験のリアル試験問題 本日無料更新されました
C_C4H47I_34リアル試験問題解答は更新された[2024年07月27日]
SAP C_C4H47I_34 認定試験の出題範囲：
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質問 # 15
As a Sales Representative, you want to access all your to-do items such as Tasks, Leads, Opportunities and Call Lists in a single place. What capability in SAP Sales Cloud Version 2 enables this?
- A. Task Manager
- B. Activity Manager
- C. Guided Selling Workspace
- D. Digital Selling Workspace
正解：D
解説：
The Digital Selling Workspace is a new capability in SAP Sales Cloud Version 2 that provides a unified view of all the to-do items for a sales representative. It allows the sales representative to easily access and manage their Tasks, Leads, Opportunities and Call Lists from one place. It also provides insights and recommendations based on artificial intelligence and machine learning to help the sales representative prioritize and execute their activities effectively. The Digital Selling Workspace is designed to improve the productivity and efficiency of the sales representative and help them close deals faster. References = SAP Sales Cloud Version 2 - Deep Dive Part 2, Solution Guide for SAP Sales Cloud Version 2 (Section: Digital Selling Workspace)
質問 # 16
When running the Lead Scoring Readiness Check, what prerequisites are required to meet the readiness criteria?
- A. There must be a minimum of 1000 leads in converted status and a minimum of 1000 leads in declined status.
- B. There must be a lead training model that has been trained and in active status.
- C. There must be a minimum of 10000 leads in converted status and a minimum of 10000 leads in declined status.
- D. There must be dynamic and static factors created by the administrator.
正解：A
解説：
The Lead Scoring Readiness Check is a tool that helps you assess whether you have enough data and configuration to use the Lead Scoring feature. Lead Scoring is a machine learning-based functionality that assigns a score to each lead based on its likelihood of conversion. To run the Lead Scoring Readiness Check, you need to have the following prerequisites:
* A Conversion Target, which is a field that indicates the desired outcome of a lead, such as a sales order or an opportunity. You can select the Conversion Target in the Lead Scoring Model Settings.
* A minimum of 1000 leads in converted status and a minimum of 1000 leads in declined status, based on the Conversion Target field. This is to ensure that there is enough data for the machine learning algorithm to learn from and generate a reliable model.
* A Lead Scoring Model, which is a container that holds the configuration and training data for the Lead Scoring feature. You can create a Lead Scoring Model in the Leads Intelligence work center view.
* A valid SAP Cloud Platform account with the required services enabled, such as SAP Cloud Platform Machine Learning Foundation and SAP Cloud Platform Integration. This is to enable the communication and integration between SAP Service Cloud Version 2 and the machine learning services.
If you meet these prerequisites, you can run the Lead Scoring Readiness Check by selecting the Lead Scoring Model and clicking on the Check Readiness button. The tool will analyze your data and configuration and provide you with a readiness score and a feedback report. The readiness score indicates how ready you are to use the Lead Scoring feature, and the feedback report provides you with suggestions and recommendations to improve your readiness. References = SAP Service Cloud Version 2 | SAP Help Portal, Train Lead Scoring Model
質問 # 17
What is the measurement parameter for Relationship Intelligence?
- A. Approval rank
- B. Opportunity score
- C. Lead score
- D. Hugrank
正解：D
解説：
Hugrank is a parameter that indicates the strength of a relationship between an employee and a contact or an account, based on the recency and frequency of email and calendar exchanges. Hugrank is calculated for contacts, accounts, employees, and relationships that are available in Relationship Intelligence, a feature of SAP Sales Cloud Version 2 that helps uncover hidden relationships and gain deeper insights into the level of engagement with external customers. References = Setting up Relationship Intelligence - SAP Learning, Relationship Intelligence - SAP Online Help, Relationship Intelligence | SAP Help Portal
質問 # 18
Which of the following are the standard out-of-the-box forecast Categories for Opportunities in SAP Sales Cloud Version 2? Note: There are 3 correctanswers to this question.
- A. Committed
- B. Pipeline
- C. Expected
- D. Forecasted
- E. Best Case
正解：A、B、C
解説：
The standard out-of-the-box forecast categories for Opportunities in SAP Sales Cloud Version 2 include Expected, Pipeline, and Committed. These categories are used to classify the opportunities based on their likelihood of closing, which helps in sales forecasting
https://help.sap.com/docs/SAP_CLOUD_FOR_CUSTOMER/24765b551a014b779b95c7b07d8e9079/98d8f276b
質問 # 19
You have to pitch the major differentiators of SAP Sales Cloud Version 2 compared to the previous version.
Which of the following would you describe as top advantages? Note: There are 3correctanswers to this question.
- A. Direct access to the back end for faster issue resolution
- B. Free access to SAP expert guidance
- C. Fresh new User Experience with dynamic layouts and faster screen loading
- D. Modern platform that delivers higher speeds, higher availability, and higher agility
- E. Monthly releases that will help fill gaps faster
正解：C、D、E
解説：
SAP Sales Cloud Version 2 is a cloud native sales solution that offers several advantages over the previous version, such as:
* Monthly releases that will help fill gaps faster: SAP Sales Cloud Version 2 follows a monthly release cycle that allows for faster delivery of new features, enhancements, and bug fixes. This helps customers to keep up with the changing market demands and customer expectations1.
* Fresh new User Experience with dynamic layouts and faster screen loading: SAP Sales Cloud Version 2 provides a more intuitive and responsive user interface that adapts to different devices and screen sizes. The user interface also leverages the latest web technologies to improve the performance and loading time of the screens2.
* Modern platform that delivers higher speeds, higher availability, and higher agility: SAP Sales Cloud Version 2 is built on a modern cloud platform that leverages microservices, containers, and Kubernetes to provide higher scalability, reliability, and flexibility. The platform also enables faster innovation and integration with other SAP and non-SAP solutions3. References = Introducing SAP Sales Cloud Version
2, What's New in SAP Sales Cloud Version 2, Solution Guide for SAP Sales Cloud Version 2, SAP Sales Cloud Version 2 - openSAP Microlearning
質問 # 20
Which options are provided for grouping your aggregated totals when configuring KPI Definitions in SAP Sales Cloud Version 2? Note: There are 2correctanswers to this question.
- A. Sum by Forecast Category
- B. Cumulative Sum Across Forecast Categories
- C. Cumulative Sum by Expected Value
- D. Sum by Expected Value
正解：A、B
解説：
When configuring KPI Definitions in SAP Sales Cloud Version 2, you can group your aggregated totals by different dimensions, such as forecast category, expected value, sales unit, sales employee, etc. You can also choose to display the cumulative sum across forecast categories, which shows the total amount of all forecast categories up to the selected one. For example, if you select the forecast category "Commit", the cumulative sum will include the amounts from "Closed Won", "Best Case", and "Commit". Alternatively, you can choose to display the sum by forecast category, which shows the amount of each forecast category separately. For example, if you select the forecast category "Commit", the sum will only include the amount from
"Commit". References = SAP Sales Cloud Version 2 Solution Guide, page 72-73; Sales Cloud KPIs - Visits Conversion Rate to Opportunities
質問 # 21
What is the difference between Pre Hook and Post Hook rules?
- A. Post Hook determines read and write access; Pre Hook determines read access only.
- B. Pre Hook allows users to make changes to the default value; Post Hook does not allow it.
- C. Pre Hook is valid only with Determination Rules; Post Hook is valid only with Validation Rules.
- D. Pre Hook prevents users from making changes to the default value; Post Hook does not prevent it.
正解：D
解説：
Pre Hook and Post Hook are two events that can be used to implement custom logic using Determination Rules in SAP Service Cloud Version 2. Determination Rules allow users to update the fields of an object based on certain conditions. Pre Hook is used to default or suggest standard and custom field values. The user can change the field values after the Pre Hook is executed. Post Hook is used to mandate custom field values. The user cannot overwrite the field values after the Post Hook is executed. For example, if a Pre Hook rule sets the subject of a case based on the service categories, the user can still modify the subject manually. But if a Post Hook rule sets the priority of a case based on the service category, the user cannot change the priority manually. References = Determination and Validation in SAP Sales / Service Cloud version 2 - Part 1, SAP Service Cloud Version 2 | SAP Help Portal
質問 # 22
How are mobile application synchronization issues resolved?
- A. Business user generates device log
- B. Administrator generates synchronization log
- C. Administrator generates device log
- D. Business user generates synchronization log
正解：A
解説：
Mobile application synchronization issues are resolved by generating a device log from the mobile device of the business user. The device log contains information about the device, the application, and the synchronization process. The device log can be sent to the administrator or the support team for further analysis and troubleshooting. The device log can be generated by tapping the Generate Device Log button in the About screen of the mobile application. References = Defining Offline Settings for Applications - SAP Mobile Services ...
質問 # 23
Which of the following features can be used to create scripts for Call Lists?
- A. Phone Call
- B. Task
- C. Survey
- D. Playbook
正解：C
解説：
Surveys are the feature that can be used to create scripts for Call Lists in SAP Sales Cloud Version 2. Surveys are predefined questions that can be associated with a Call List to capture required data when conversing with participants. Surveys can be created and managed in the Surveys work center, and then added to a Call List by the sales manager. Sales reps can access the surveys in the Live Activity Center during phone calls and submit the results. The results can be viewed in the participant's timeline view. References = Use Call Scripts in Call Lists - SAP Online Help, Solution Guide for SAP Sales Cloud Version 2 | SAP Help Portal
質問 # 24
Which settings should be considered using the Allowlist and Blocklist when configuring Relationship Management? Note: There are 2 correctanswer:to this question.
- A. Once an entry is made on the block list, the allow list is required to be configured.
- B. Once an entry is made on the allow list, the block list is void.
- C. Once an entry is made on the allow list, the block list is required to be configured.
- D. Once an entry is made on the block list, the allow list is void.
正解：B、D
解説：
The Allowlist and Blocklist are used to control which accounts, contacts, or leads can be related to each other in the Relationship Management feature. You can define rules to specify which objects are allowed or blocked from being related. The settings that should be considered are:
* Once an entry is made on the block list, the allow list is void. This means that if you add an object to the block list, it will not be allowed to be related to any other object, regardless of the allow list. For example, if you block a competitor account, you cannot relate it to any of your customers or prospects, even if they are on the allow list.
* Once an entry is made on the allow list, the block list is void. This means that if you add an object to the allow list, it will be allowed to be related to any other object, regardless ofthe block list. For example, if you allow a partner account, you can relate it to any of your customers or prospects, even if they are on the block list.
References = You can find more information about these settings in the following resources:
* Solution Guide for SAP Service Cloud Version 2, pages 48-49
* SAP Service Cloud Version 2 - openSAP Microlearning, video "Configuring Relationship Management"
質問 # 25
What feature can you use for increasing the level of login protection for end user passwords?
- A. Security Policy
- B. Content Security Policy
- C. Business Role
- D. Identity Provider
正解：A
解説：
A security policy is a set of rules and guidelines that define the security requirements for your organization. It specifies the password policy, the session timeout, the login attempts, the IP address restrictions, and the two-factor authentication settings for your end users. By configuring these settings, you can increase the level of login protection for end user passwords and prevent unauthorized access to your SAP Service Cloud Version 2 solution. References = Security Guide for SAP Service Cloud Version 2, Setting Up Employees for Service
質問 # 26
Which of the following are valid Functions that can be assigned to Organizational Units? Note: There are
3correctanswers to this question.
- A. Division
- B. Sales Organization
- C. Sales Office
- D. Distribution Channel
- E. Company
正解：A、C、D
解説：
Functions are attributes that describe the role of an organizational unit in the organizational structure. They can be used to determine the responsible organizational unit for a business transaction or activity. Functions can also be used to filter and group organizational units in reports and queries. Some of the predefined functions in SAP Service Cloud Version 2 are:
* Distribution Channel: This function represents the path through which goods and services reach the customer. It can be structured regionally or according to products. A distribution channel can be assigned to one or more sales organizations.
* Sales Office: This function represents a local sales unit within a sales organization. It can be used to differentiate between different sales regions or areas. A sales office can be assigned to one or more sales groups.
* Division: This function represents a grouping of the products or services to be sold. It can be used to segment the market according to product lines or customer groups. A division can be assigned to one or more sales organizations.
These functions can be assigned to organizational units in SAP Service Cloud Version 2 by using the Organizational Management work center. There, you can create or edit an organizational unit and select the functions from the drop-down list in the General tab. You can also assign more than one function to an organizational unit, for example, a sales office and a sales group.
References = Organizational Unit, Describing and Displaying the Organizational Structure, Explain the Organizational Structures
質問 # 27
As an Administrator, where can you find documentation about available APIs that could be leveraged for integrating SAP Sales Cloud Version 2 with other SAP applications?
- A. SAP API Business Transformation Hub
- B. SAP Business Accelerator Hub
- C. SAP Platform Integration
- D. SAP Discovery Center
正解：B
解説：
The SAP Business Accelerator Hub is a web portal that provides access to REST APIs for SAP Sales Cloud and SAP Service Cloud Version 2. These APIs can be used to integrate SAP Sales Cloud Version 2 with other SAP applications, such as SAP S/4HANA, SAP ERP, SAP CRM, and SAP SuccessFactors. The SAP Business Accelerator Hub also offers documentation, tutorials, and testing tools for the APIs. References = SAP Service Cloud Version 2 | SAP Help Portal, Outlining the Integration of Version 2 into SAP Software and Tech, SAP Business Accelerator Hub
質問 # 28
You have been asked to configure a new pricing procedure for Opportunities and would like to create a determination rule for using it. Which data can be used when creating a pricing determination rule? Note:
There are 3 correctanswers to this question.
- A. Document Type
- B. Sales Unit
- C. Division
- D. Product
- E. Sales Organization
正解：A、D、E
解説：
A pricing determination rule defines how the system determines the pricing procedure for a sales document.
The pricing procedure is a set of condition types that are used to calculate the prices and discounts for a sales document. The pricing determination rule can use the following data as criteria: document type, product, and sales organization. The document type specifies the type of sales document, such as opportunity, quote, or order. The product specifies the product ID or category of the item. The sales organization specifies the organizational unit responsible for selling the product. The system uses these data to find the most specific and accurate pricing procedure for the sales document. References = Setting up Pricing, section "Sales Cloud Version 2 PricingComponents"; Determining Different Pricing Options, section "Calculating Customer Pricing"; Validation, Determination, Service Cloud v2, Sales Cloud v2, section "Using Code Blocks".
質問 # 29
You have been asked to maintain Products in SAP Sales Cloud Version 2. Which of the followingsettings are relevant? Note: There are 3 correctanswers to this question.
- A. Product Groups
- B. Product Type
- C. Product Classification
- D. Units of Measure
- E. Number Range
正解：B、C、D
解説：
Products are the goods or services that your company sells or provides to customers. In SAP Sales Cloud Version 2, you can maintain various settings for products, such as product type, units of measure, and product classification. These settings are relevant for defining the characteristics, pricing, and availability of products.
* Product Type: This setting determines the category of the product, such as material, service, or warranty.
The product type affects the behavior and fields of the product, such as whether it can be ordered, invoiced, or delivered. You can define your own product types and assign them to product categories in the Administrator work center1.
* Units of Measure: This setting specifies the unit in which the product is sold or measured, such as pieces, kilograms, or hours. You can define your own units of measure and assign them to product categories in the Administrator work center1.
* Product Classification: This setting allows you to assign attributes and values to products based on predefined classification systems, such as industry standards or customer-specific criteria. You can use product classification to filter, group, or compare products based on their attributes. You can define your own classification systems and assign them to product categories in the Administrator work center1.
The other two options, number range and product groups, are not relevant settings for maintaining products in SAP Sales Cloud Version 2.
* Number Range: This setting is used to define the range of numbers that can be assigned to business documents, such as sales orders, invoices, or tickets. Number range is not a setting for products, but for business transactions2.
* Product Groups: This setting is used to group products into hierarchical structures based on common characteristics, such as product line, product family, or product model. Product groups are not a setting for products, but for product portfolio management3.
References = Creating and Maintaining Products, Business Configuration Guide for SAP Sales Cloud Version
2, SAP Sales Cloud Version 2 Feature Scope Description, SAP Sales Cloud Version 2 | SAP Help Portal
質問 # 30
Best Run Bikes wants to offer an additional discount to customers who sign up their e-bikes online. What type of product would you use for this scenario?
- A. Entitlement product
- B. Service product
- C. Registered product
- D. Subscription product
正解：D
解説：
A subscription product is a type of product that allows customers to sign up for a recurring service or delivery of goods. Subscription products can be used to offer discounts, incentives, or benefits to customers who commit to a long-term relationship with the vendor. In this scenario, Best Run Bikes can use a subscription product to offer an additional discount to customers who sign up their e-bikes online, as opposed to buying them in a store or through a dealer. This way, Best Run Bikes can increase customer loyalty, reduce inventory costs, and generate recurring revenue. References = SAP Subscription Billing, Description SAP Service Cloud Version 2 Feature Scope (page 5)
質問 # 31
Best Run Bikes has recently acquired Cyclo Clothing, and wants all of the Sales Representatives to fill a Lead Qualification Survey for all the Leads created for Cyclo Clothing. After you create the Playbook with Lead Qualification Survey, what is your next step?
- A. Create a rule with Account as Cyclo Clothing.
- B. Create a rule for Lead Source as Cyclo Clothing.
- C. Create a rule with Account as Best Run Bikes.
- D. Create a rule with Lead Qualification as Cyclo Clothing.
正解：B
解説：
To assign a Playbook to Leads based on a specific attribute, such as Lead Source, you need to create a rule for that attribute in the Playbook configuration. In this case, you want to assign the Playbook with Lead Qualification Survey to all the Leads that have Cyclo Clothing as their Lead Source, which indicates that they are potential customers of the newly acquired company. Therefore, you need to create a rule for Lead Source as Cyclo Clothing in the Playbook settings. References = Using Guided Selling to Work with Opportunities, section "Rules for Playbook Assignment".
質問 # 32
You are an administrator of SAP Sales Cloud Version 2.What tool do you use to configure the system within the tenant?
- A. Scoping Elements
- B. The Business Configuration
- C. The SAP For Me Portal
- D. The Administration Console
正解：B
解説：
The Business Configuration is the tool that allows you to adapt the SAP Sales Cloud Version 2 solution to your business needs. It consists of two main working areas: Scoping and Fine Tuning. Scoping is where you activate and deactivate features, and Fine Tuning is where you control how the activated features behave in detail. The Business Configuration is accessed from the Administration Console, which is the central entry point for alladministrative tasks in SAP Sales Cloud Version 2. References = SAP Sales Cloud Version 2 | SAP Help Portal, Set Up Guide for SAP Sales Cloud Version 2 - SAP Online Help, Understanding the Business Configuration Concept - SAP Learning
質問 # 33
As a Sales Manager, you want to create a Call List for your sales team. Which of the following entities can you add as participant? Note: There are 3correctanswers to this question.
- A. Leads
- B. Contacts
- C. Accounts
- D. Target Groups
- E. Opportunities
正解：A、B、D
解説：
A Call List is a list of entities that you want to contact for a specific purpose, such as a marketing campaign or a follow-up call. You can create a Call List from the Home Page or the Agent Desktop. You can add the following entities as participants to a Call List:
* Leads: These are potential customers who have shown interest in your products or services, but have not yet been qualified or converted to an opportunity. You can add leads to a Call List to nurture them and move them along the sales funnel.
* Contacts: These are individuals who are associated with an account or an individual customer. You can add contacts to a Call List to maintain relationships, provide service, or cross-sell or upsell products or services.
* Target Groups: These are groups of leads, contacts, or accounts that share certain characteristics, such as industry, location, or buying behavior. You can add target groups to a Call List to segment your audience and tailor your communication accordingly.
You cannot add the following entities as participants to a Call List:
* Opportunities: These are sales deals that have been qualified and have a high probability of closing. You cannot add opportunities to a Call List because they are already in the pipeline and require a different approach than cold calling or prospecting.
* Accounts: These are organizations or individuals that have a business relationship with your company.
* You cannot add accounts to a Call List because they are already customers and require a different level of service and engagement than leads or contacts. References = Solution Guide for SAP Service Cloud Version 2, Creating a Call List, Adding Participants to a Call List
質問 # 34
What feature of SAP Sales Cloud V2 provides Sales Representative with predictive insights?
- A. Machine Learning
- B. Dynamic Playbook
- C. Workspace
- D. Guided Selling
正解：A
解説：
The feature of SAP Sales Cloud V2 that provides sales representatives with predictive insights is Machine Learning. Machine learning is a subset of artificial intelligence that enables systems to learn from data and improve their performance without explicit programming. SAP Sales Cloud V2 leverages machine learning to provide intelligent sales predictions, such as propensity to close, lead scoring, sentiment analysis, and next best actions. These predictions help sales representatives to prioritize their activities, focus on the most promising opportunities, and engage with customers more effectively. References = SAP Sales Cloud | Sales Automation and Customer Experience Software, Introducing SAP Sales Cloud Version 2 - openSAP Microlearning
質問 # 35
When creating a new Business User, what pre-requisites are required? Note: There are 2correctanswers to this question.
- A. A unique Email ID belonging to the Business User
- B. The security policy has to be assigned
- C. The Employee has to exist
- D. The Organizational Structure has to exist
正解：A、C
解説：
To create a new Business User, you need to have an existing Employee and a unique Email ID for the Business User. The Employee is the person who will use the system and the Email ID is the login credential for the Business User. The Organizational Structure and the security policy are not required for creating a new Business User, but they can be assigned later to define the roles and authorizations of the Business User. References = Version 2 Onboarding Guide for SAP Service Cloud, page 9-10. User Management in SAP Service Cloud Version 2, 0:40-1:20.
質問 # 36
Digital Sales Engagement for Business Users is a capability that combines several new features that can provide great benefits to Sales Representatives, Distributor Sales Representatives and Sales Managers. Which of the following are part of this capability in SAP Sales Cloud Version 2? Note: There are 2 correctanswers to this question.
- A. Leads nurturing, Sales Activities and Email Templates
- B. Pipeline Manager
- C. Forecast Tracker
- D. Digital Selling Workspace
正解：B、D
解説：
Digital Sales Engagement for Business Users is a capability that combines several new features that can provide great benefits to Sales Representatives, Distributor Sales Representatives and Sales Managers. These features include:
* Pipeline Manager: This feature allows you to check the overall health of your pipeline, and uncover opportunities in need of immediate attention1.
* Digital Selling Workspace: This feature allows you to set up an optimal user-centric workspace to access to all your tasks and sales tools2.
The other options are not part of this capability. Leads nurturing, Sales Activities and Email Templates are features of Digital Sales Engagement for Marketing Users3. Forecast Tracker is a feature of Pipeline Management and Forecasting4. References = 1: SAP Sales Cloud Version 2 Features | SAP Help Portal 2: Engage Your Prospects and Improve Lead Conversion with Digital Sales Engagement in SAP Sales Cloud Version 2 - Webcast 3: SAP Sales Cloud Version 2 - Deep Dive Part 2 - SAP Learning 4: SAP Sales Cloud Version 2 | SAP Help Portal
質問 # 37
As a Sales Representative, you want to share Workspaces using MS Teams.Which objects can you share with Workspaces? Note: There are 2correctanswers to this question.
- A. Sales Quotes
- B. Leads
- C. Tasks
- D. Appointments
正解：A、B
解説：
Workspaces are collaborative spaces where you can share and discuss objects from SAP Service Cloud Version 2 with your team members using Microsoft Teams. You can share the following objects with Workspaces: Sales Quotes, Leads, Opportunities, Accounts, Contacts, Activities, and Tickets. Appointments and Tasks are not shareable objects with Workspaces. References = Workspaces, Collaborate with Microsoft Teams
質問 # 38
Best Run Bikes wants to maintain a reason for all the Sales Quotes that are either won or lost.As a Administrator, which configuration can you use to achieve this?
- A. Configure a custom Status for the Opportunity.
- B. Configure a Source for the Opportunity.
- C. Configure a new Sales Cycle.
- D. Configure a Reason for Status.
正解：D
解説：
A reason for status is a configuration that allows administrators to define a list of possible reasons for changing the status of a sales quote. For example, a reason for status could be "Competitor Price", "Customer Budget", or "Delivery Time". By configuring a reason for status, administrators can enable sales representatives to select a reason when they update the status of a sales quote to either won or lost. This way, Best Run Bikes can maintain a reason for all the sales quotes that are either won or lost, and use this information for reporting and analysis purposes. References = SAP Service Cloud Version 2 | SAP Help Portal (page 17), Configuring Sales Quotes - SAP Learning (page 3)
質問 # 39
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