最新2022年03月07日リアルなCPUX-F試験問題集解答で有効なCPUX-F問題集PDF
ISQI CPUX-F試験問題集でPDF問題とテストエンジン
質問 51
Which one of the following best describes the purpose of personas?
- A. Stakeholders use personas to communicate important information about market requirements and organisational requirements to user experience professionals
- B. Personas are an efficient way of communicating important information about users gathered during observation and interviews to interested stakeholders
- C. Personas are used to recruit usability test participants
- D. A persona is a description of a fictitious but realistic user and what they intend to do when using an interactive system
- E. Personas are required to generate as-is scenarios, user needs and use scenarios
- F. Personas are used to gather contextual information relating to user needs without interfering with users' work
正解: D
質問 52
16. Alice and Bob have a passion for the theatre. For Bob's birthday, Alice decides to buy them both theatre tickets. She goes online to find and book tickets for a production that she thinks they will both enjoy. After the performance, Alice talks to Bob about the whole experience
1. The online ads that attracted Alice to the website claimed "Buy your tickets in under 60 seconds!
Guaranteed!" It took Alice about 5 minutes to buy her tickets. "I couldn't work out how to select my tickets - that made me feel stupid", Alice explains to Bob
2. Alice thought the website looked attractive
3. Once she had selected the tickets, the checkout process seemed easy
4. When Alice and Bob arrived at the theatre, they were told that their printed tickets were not valid; they argued with the usher for ten minutes before someone in the box office confirmed their tickets were genuine and they were allowed in
5. Alice pre-ordered their interval drinks on the website, as they were offering a 2-for-1 deal. When she went to collect the drinks the barman had no record of her order.
6. The description of the credit card transaction that appeared on Alice's bank account was unintelligible; Alice was only able to work out what the transaction was because she recognised the amount. Which one of the following statements about Alice's user experience of the website is correct?
- A. Only issues 2 and 3 affect the user experience
- B. Only issues 1, 2 and 3 affect the user experience
- C. Only issue 3 affects the user experience
- D. None of the issues 1 -6 affect the user experience
- E. All issues 1 -6 affect the user experience
- F. All issues except 6 affect the user experience
正解: E
解説:
Explanation
Usability is the extent to which an interactive system is effective, efficient and satisfying to use in a specified context of use. An interactive system is effective if it supports what users need to do to reach their goals, and if users can figure out how to do it. An interactive system is efficient if it supports users in carrying out their tasks using as few resources as possible. In most cases, this means that users must be able to complete their tasks quickly. An interactive system is satisfying if it is pleasant to use.
User experience (UX) considers satisfaction before, during and after use (whereas usability considers satisfaction only during use). User experience before use may be influenced by company branding, customer reviews, previous interactions, etc. User experience after use may be influenced by product delivery, post-sales support, recent interactions, etc.
質問 53
Which two of the following affect the user experience of an airline's website, but not its usability?
- A. After the flight, users are annoyed by unsolicited marketing emails from the airline
- B. The airport search is not error tolerant. For example, a search for 'Strassbourg' does not suggest
'Strasbourg' - C. The graphics on the website are attractive
- D. It is possible to cancel a ticket and get part of the fare refunded but all users struggled to find out how to get a refund
- E. Luggage costs are hidden until users have entered their names
- F. Users consider the fares shown on the website to be quite high
正解: A,F
解説:
Explanation
Answer A is both user experience and usability/satisfaction Answer D is correct according to the definition of
"satisfaction", example 4. It's also more correct than answer A, B, C and E.
質問 54
Which one of the terms below best describes the following statement?
80% of 25 users who have used the car rental website at least twice before must be able to rent a car at Frankfurt Airport (Germany) for two days starting tomorrow at 09.00. Users must complete the task in under 5 minutes.
- A. Quantitative user requirement
- B. Use scenario
- C. Test task
- D. User need
- E. Qualitative user requirement
- F. Low-fidelity prototype requirement
正解: A
解説:
Explanation
Qualitative or quantitative user requirements are derived from user needs. User requirements must be verifiable so it is possible to determine in a usability evaluation whether a prototype fulfils them or not.
The user requirements are also used to guide the design in order to ensure that the interactive system meets user's expectations as closely as possible.
Qualitative user requirement
A statement of what users must be able to locate, recognise, understand, select or input as part of conducting a task with the interactive system to meet identified user needs in a specified context of use.
Quantitative user requirement
A required level of usability to meet identified user needs expressed in terms of measures of effectiveness, efficiency, satisfaction, accessibility, user experience and avoidance of harm from use in a specified context of use.
質問 55
VisitDenmark is planning an app that lets visitors search for attractions, events and restaurants in Denmark.
Which two of the following remarks from an interviewer during an interview about the new app adhere to the master-apprentice principle?
- A. Interviewee: "I like restaurant reviews but I always read them carefully to find out if they're fake." Interviewer: "Can you explain what you mean by ;fake'?"
- B. Interviewee: "Sometimes the opening hours listed for attractions are not up to date" Interviewer: "We'll talk about that in a moment. First, I want to hear more about the types of attractions that interest you"
- C. Interviewee: "I am quite interested in design, so I would like to have an overview of museums and shops that show contemporary design" Interviewer: "Can you give me an example of a museum and a shop that you enjoyed?"
- D. Interviewee: "It would be nice if the app could show me videos from past music festivals" Interviewer:
!iReally? What do you expect from a music festival?" - E. Interviewee: "Sometimes the French text is a bit silly. It's clearly written by someone..:1 Interviewer interrupts: "Should there be more pictures?"
- F. Interviewee: "I usually prefer quiet restaurants because they allow me to understand what people in my party are saying" Interviewer: ::Yes. I agree with that. Let me make a note of it. I love restaurants like i;Roligheden" ("Silence") in Copenhagen, which is very quiet indeed"
正解: A,C
解説:
Explanation
During a contextual interview, the interviewer treats the interviewee as the master while the interviewer is the humble apprentice (master-apprentice model). The interviewer asks because they sincerely want to learn -not because they want to demonstrate their knowledge. The interviewer should use open and neutral interview questions rather than closed and leading questions to avoid biasing the interviewee
質問 56
10. Fill in the blank:
A ____________ is a representation of all or part of an interactive system that, although limited in some way, can be used for analysis, design and usability evaluation.
正解:
解説:
1. prototype
質問 57
Fill in the blank:
Heuristics in user design is a generally recognised__________ that helps to achieve usability.
正解:
解説:
rule of thum
Explanation
See page 38 in https://uxqb.org/wp-content/uploads/documents/CPUX-F_EN_Curriculum-and-Glossary.pdf
質問 58
Which one of the following statements demonstrates the importance of user interface guidelines?
- A. User interface guidelines are primarily intended to devolve responsibility for the design of user interfaces across the whole design team, rather than it being the sole responsibility of the user interface designer
- B. The specific nature of user interface guidelines ensures that any number of designers are able to implement the same user interface elements in a similar way
- C. The non-specific nature of user interface guidelines gives designers the freedom to implement user interface elements however they like
- D. User interface guidelines allow designers to come up with differences in the appearance and behaviour of user interfaces across an organisation
- E. User interface guidelines enforce the human-centred design process by allowing primary users to participate directly in the design process
- F. User interface guidelines are used in heuristic evaluations to determine whether or not a design meets the organisational requirements
正解: B
解説:
Explanation
User interface guidelines are low-level, specific rules or recommendations for user interface design that leave little room for interpretation, allowing designers to implement them consistently.
Style guides are collections of user interface guidelines; they are used to ensure consistency in the appearance and behaviour of user interfaces across interactive systems produced by the same organisation.
質問 59
Fill in the blanks;
A user experience professional is a professional who has one or more of the following responsibilities in a project:
1. Planning and managing the____________ design process;
2. Identifying and describing the____________:
3. Deriving the_________ requirements;
4. Creating the___________architecture and the navigation structure;
5. Defining and conceiving the interaction between humans and the interactive system based on the context of_________;use and the
6. Designing the graphic part of the__________;
7. Carrying out___________ of user interfaces in various stages of realisation See answers below.
正解:
解説:
1. human-centred
2. context of use
3. user
4. information
5. user requirements
6. user interface
7. usability evaluations or usability evaluation
A user experience professional is a person who has specific responsibilities associated with the human-centred quality of an interactive system.
Their responsibilities include analysis of the context of use, specifying user requirements, producing design solutions - in particular prototypes - and carrying out usability evaluations.
質問 60
Which one of the following usability findings, on a website that sells train tickets, indicates a problem with satisfaction?
- A. Users liked the modern look of the website
- B. Only 2 out of 12 users were able to figure out how to obtain a refund for a ticket that they had purchased previously
- C. Users spontaneously said that they considered the animated ads that appear in the right-hand side of most pages annoying
- D. All users were able to purchase return tickets from Oxford to London very quickly
- E. Users with limited vision spent a lot of time reading the tiny fonts used on the website
- F. When asked to purchase tickets to Worcester, about 25% of the users gave up because they were unable to spell Worcester correctly and the search for station names was not error tolerant
正解: C
解説:
Explanation
Satisfaction
The extent to which the user's physical, cognitive and emotional responses that result from the use of an interactive system meet the user's needs and expectations.
Notes:
1. Effectiveness and efficiency may influence satisfaction. For example, low effectiveness or low efficiency may lead to low satisfaction. Satisfaction may influence effectiveness and efficiency. For example, frustration may cause users to quit a task, which influences effectiveness.
2. Satisfaction is often measured using a questionnaire. See the examples in the definition of questionnaire.
3. The difference between satisfaction and user experience is that satisfaction results from use, while user experience results from discovering, adopting and using the interactive system, through to final use and recollections of use. In addition, user experience can be influenced by more than just use, for example brand image, price and opinion of others, but it is still related to actual or imagined use.
質問 61
The stage REFINED DESIGN involves- choose three:
- A. Navigation structure
- B. Visual design
- C. Use scenarios
- D. Style guide
- E. High-fidelity prototype
- F. User journey maps
正解: B,D,E
質問 62
Which one of the following is a valid user requirement for Gamma Airlines website?
- A. If a user books a flight that costs more than £2,000, the website must send a confirmation code to the user's mobile phone; the reservation must not be accepted before the user has entered the correct confirmation code on the website
- B. Most users who frequently book flights on Gamma Airlines website must be satisfied with the website
- C. Users must be able to select the payment methods they used for previous reservations
- D. Users must be able to book a flight within a reasonable time
- E. Gamma Airlines website must be effective, efficient and satisfactory to use
- F. Gamma Airlines website must be at least as efficient as the websites of the two most important competitors, Alpha Airlines and Beta Airlines
正解: C
解説:
Explanation
A requirement for use that provides the basis for design and evaluation of an interactive system to meet identified user needs.
Notes:
1. User requirements are derived from user needs.
2. A user requirement can be a qualitative user requirement or a quantitative user requirement.
3. Both qualitative and quantitative user requirements provide a basis for the design of the interactive system and can be verified by evaluating the interactive system. While qualitative user requirements address the way in which the interactive system is used to arrive at a user goal, quantitative user requirements set measurable goals for usability and user experience.
質問 63
Fill in the blank:
Context of use description is a description of the users, goals, tasks, resources, and environments derived from observations, contextual interviews and_______.
正解:
解説:
1. focus groups
質問 64
Which one of the following must be included in a human-centred design process?
- A. Exact timelines for usability milestones so progress can be monitored
- B. Regular demonstrations to users of the evolving interactive system
- C. A clear commitment from management to usability and human-centred design
- D. Involvement of users throughout the design process
- E. An interest from management in innovation
- F. Analysis of competitors' products to understand potential pitfalls
正解: D
解説:
Explanation
Human-centred design is an approach to design that aims to make interactive systems more usable by focusing on the use of the interactive system and applying usability knowledge and methods. Human-centred design is based upon an explicit understanding of users, goals, tasks, resources and environments. Users are involved throughout the design. The design is driven and refined by usability evaluation. The process is iterative - that is, it continues until the user requirements are met. The design addresses the whole user experience (UX).
Human-centred design means planning for iterations, getting user feedback as early and as often as possible. It is perfectly acceptable to run through the iterations often with lightweight UX deliverables, for example in agile development.
An approach to design that aims to make interactive systems more usable by focusing on the use of the interactive system and applying human factors, ergonomics and usability knowledge and methods. Notes: 1.
The concept "human-centred design" is used instead of "user-centred design" to emphasise the need to consider additional stakeholders who may not be users. 2. Feedback from users through usability evaluation is a critical source of information in human-centred design.
質問 65
Which two of the following statements about user needs are correct?
- A. User needs are always quantified
- B. User needs are part of the information architecture
- C. User needs are always expressed from the user's point of view
- D. User needs for a user group may differ from user needs for another user group with the same context of use
- E. User needs are used to write good error messages
- F. User needs are identical to user goals
正解: D
解説:
Explanation
The context of use is described in user group profiles and personas (who are the users), as-is scenarios (how do users currently do tasks), task models (details about what the tasks are) and user journey maps (how users interact with the interactive system and the organisation providing it).
A user group profile is a generalised description of a collection of users with the same or similar personal characteristics and context of use related to the interactive system.
A persona is a description of a fictitious but realistic user and what he or she intends to do when using the interactive system.
An as-is scenario is a narrative text description of the procedure a specific user currently follows to complete one or more tasks, A task model is a list of subtasks for each task which the user has to complete to reach their goals. Task models help the design team to design the right solution for each task. User journey maps provide an overview of the touchpoints where users interact with the interactive system and the organisation providing the interactive system. They help stakeholders and user experience professionals understand and optimise the user experience.
The main purpose of personas and as-is scenarios is to identify user needs and make it easier for designers, developers and other stakeholders to understand who the users are, what they do, what their obstacles are, and to facilitate discussions within the design team.
質問 66
Fill in the blank:
The context of use description is the basis for identifying ________ and tracing them back to their__________.
正解:
解説:
user needs, source
質問 67
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信頼できるUXQB Certification CPUX-F問題集PDF2022年03月07日最近更新された問題：https://www.goshiken.com/ISQI/CPUX-F-mondaishu.html