1Z0-1037-21問題集PDFで100%合格保証付き [Q23-Q48]

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1Z0-1037-21ブレーン問題集でリアル試験最新問題2022年01月24日には72問題

質問 23
You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?

  • A. Cumulative report
  • B. Standard report
  • C. Dashboard report
  • D. Custom report
  • E. Cross Tabs report

正解: C

解説:
Explanation
Dashboards are particularly useful for managers who need to view a wide range of data from different reports.
Using dashboards eliminates the needto open a large number of reports individually.
When viewing standard or custom reports, you generally open reports one at a time, and search for data in only the report that is active. However, you can view and search for data in several reports simultaneously by adding them to a dashboard. Each report in a dashboard retains the same functionality as if you opened the report separately, allowing you to access and work with a variety of data from one dashboard.
References:
https://docs.oracle.com/en/cloud/saas/service/18a/famug/analytics.html#dashboards

 

質問 24
Examine these statements about products, categories, anddispositions:
1. Maximum hierarchy level of product/category is five.
2. A disposition cannot be seen in the customer portal.
3. Deleting a product classification will not cause any issue in rules.
4. A parent product can only be deleted after deleting all child products.
Which statements are true?

  • A. 1 & 2
  • B. 2 & 3
  • C. 1 & 4
  • D. 3 & 4
  • E. 2 & 4

正解: E

 

質問 25
Which three tasks should you perform after deploying custom objects? (Choose three.)

  • A. editing a user's profile to grant permissions to use the custom object workspace
  • B. creating standard reports
  • C. creating a workspace
  • D. creating system attributes
  • E. adding the workspace to a user's navigation set
  • F. defining relationships with other custom objects or standard objects

正解: A,C,E

解説:
Explanation
AD: After custom objects are deployed, new workspace types are made available for objects that have the Object is Available in Workspaces, Scripting, and Workflow option enabled so you can work with them in the same way you work with incidents or contacts. In addition, standard reports are automatically created for deployed objects that have this option enabled.
Because custom object data is stored in the database, you can add custom objectsto workspaces, workflows, custom reports, and navigation sets.
E: You must specify permissions for your staff members to read, delete, and perform other actions on custom object records.
References:
Oracle Service Cloud User Guide, Release February2017, page 92

 

質問 26
Which three components do you configure in Oracle Service Cloud that are synced to Knowledge Advanced?
(Choose three.)

  • A. Product and Categories
  • B. API Roles
  • C. Console roles
  • D. Web roles
  • E. Workflows

正解: A,C,D

解説:
Explanation
Knowledge Advanced uses Products and Categories hierarchies that you define for your Service Cloud environment, and automaticallysynchronizes any changes you make to the Product hierarchy.
You manage users through roles, which control the level of management access you have to Knowledge Advanced, the general authoring abilities you have on a particular Content Type, and what tasksyou can perform in a workflow. Users are assigned either Console roles or Web roles.
References:
Oracle Service Cloud, Using Knowledge Advanced, Release May 2016, pages 28, 45

 

質問 27
Your customer wants to generate a report showing the number of days since incidents of a particular incident typewere updated.
What should you use to create this report?

  • A. Use the date_add() function.
  • B. Use the date_diff() function nested in the name_format() function.
  • C. Create a level filter using the count () function.
  • D. Create a group filter using the rel_date_diff() function.

正解: B

解説:
Explanation
The date_diff() function returns the number of seconds occurring between two dates.

 

質問 28
What is the purpose of an SLA in Knowledge base?

  • A. to rank customers based on the number of answers posted in a forum based on the service level
  • B. to group and refine related answers based on the product and the service level
  • C. to give permission to users to add questions in a forum based on the service level
  • D. to provide access to theanswers based on the customer service level agreement matching the answers' access level

正解: D

解説:
Explanation
Service Level Agreements (SLA) determine control the type and amount of support you offer your customers.
You must define an SLA to associate with Customer Portal users.
Table Service Level Agreement Options, Example

Picture1
References:
https://docs.oracle.com/cloud/august2016/servicecs_gs/FAKAU/Chunk858056443_d105.htm

 

質問 29
An authorized Knowledge Advanced user has created a translated document from a master document, but later wants to remove it from the system. The system does not allow the user to delete the translated document.
What can be the reason for this?

  • A. The user needs Admin permission to delete the translated document.
  • B. The user cannot delete it because it directly affects the reference document that the translation document is based upon.
  • C. The user cannot delete the translated document; you have to remove it from the user's access by unpublishing a version.
  • D. The user cannot delete the translated document because version numbers between the various localized versions are dependent on each other.

正解: C

解説:
Explanation
You cannot delete translated documents; you can remove them from user access by unpublishing a version.
References:
Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page

 

質問 30
In Knowledge Advanced, which three tasks can be filtered? (Choose three.)

  • A. tasks for specific users
  • B. tasks that are assigned
  • C. tasks that are unassigned
  • D. open tasks only
  • E. tasks related tospecific content types only

正解: A,C,D

解説:
Explanation
Filters enable you to view a specific subset of tasks from the Task list. You can use the filters to view:
References:
https://docs.oracle.com/cloud/may2017/servicecs_gs/FAUKA/Tasks.htm#FAUKAai1137897

 

質問 31
Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)

  • A. notification configuration
  • B. configured workflow processes
  • C. user roles
  • D. privileges
  • E. content life cycle events

正解: B,E

解説:
Explanation
The Knowledge Advanced Task Management facility automatically generates tasks based on configured workflow processes and content life cycle events.
References:
Oracle Service Cloud, Knowledge Advanced User Guide, Release May 2017, page 14
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAAKA/Content_Management.htm

 

質問 32
Which two report columns aredisplayed in Oracle Knowledge Advanced? (Choose two.)

  • A. Rating
  • B. Answer ID
  • C. Summary
  • D. Author
  • E. Description

正解: B,C

解説:
Explanation
Viewing the Answer Details
When you click a link in the # Answers column of the report, you can view the following answerdetails.
References:
https://docs.oracle.com/cloud/august2016/servicecs_gs/FAKAC/Chunk528507396_d110.htm#aa1237135

 

質問 33
Which statement is true about dashboards?

  • A. A new dashboard can be scheduled with alerts
  • B. A new dashboard can be created by copying an existing dashboard.
  • C. A new dashboard can be created only by dragging existing reports to the dashboard design center.
  • D. A new dashboardmust have more than one report.
  • E. The dashboard design center's reports explorer lists only reports that can beadded to a dashboard.

正解: B

解説:
Explanation
Dashboards are created and edited on the dashboard design center by dragging reports to the dashboard, adding optional descriptions, images, text, and controls, and configuring display options.
If you do not want to create a new dashboard, you can copy an existing custom or standard dashboard in the Reports explorer and then edit the copy using the dashboard design center.

 

質問 34
Which two statements are true about exporting report data? (Choose two.)

  • A. It can be exported to a character-delimited file.
  • B. It can be exported in XML format.
  • C. It can be exported using only absoluteHTML layouts.
  • D. It can be exported only as an .xlsx Excel file.
  • E. It can be exported in PDF format.
  • F. It can be exported as a Word doc.

正解: A,B

 

質問 35
Which two statements are true about published reports? (Choose two.)

  • A. Published reports can be shared.
  • B. Published reports can be edited.
  • C. Published report data can change automatically when the knowledge base data is updated.
  • D. Published reports contain snapshots of data at the time the report is run.
  • E. Published reports have filtering option in ribbon.

正解: A,D

解説:
Explanation
Publish report is a method ofpreserving a report's graphical and tabular output as a snapshot. Once a report is published, it cannot be modified and the report data will remain unchanged even as the knowledge base is updated.
References:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/topichead.htm#FAMUGg_public_key

 

質問 36
In Knowledge Advanced, which three components does the Intelligent Search component, Ontology, contain?
(Choose three.)

  • A. Translations
  • B. Rules engine
  • C. Search Log
  • D. Language information
  • E. Dictionary

正解: B,D,E

解説:
Explanation
When you tune a question you are adding or changing objects in the Intelligent Search Dictionary. The Dictionary is an Intelligent Search component that contains:
References:
https://docs.oracle.com/cloud/may2017/servicecs_gs/FAAKA/Optimizing_Intelligent_Search.htm#FAAKAth_T

 

質問 37
Which action cannot be performed on a dashboard?

  • A. open a report for editing from a dashboard
  • B. add a web browser to a dashboard
  • C. send queued dashboards to comma-separated values (CSV) file
  • D. queue a dashboard manually

正解: B

 

質問 38
Your client wants to block all employees' personal details and allow each employee's direct manager to access only the blood group, medical details, emergency contact number for emergency usage.
What kind of filter option should you use to allow a manager to generate an emergency details report?

  • A. Fixed filter
  • B. Docked filter
  • C. Restricted Filter
  • D. Runtime Selectable filter
  • E. StandardFilter

正解: A

解説:
Explanation
fixed filter: A component of Analytics and Out*reach and Feedback segments used to define the data set available in the report or segment. Fixed filters are statements constructed from expressions, functions, and operators, and cannot be altered when using a segment or when running a report

 

質問 39
Which two statements are true about the Connect Common Object Model? (Choose two.)

  • A. Primary objects have only independent life cycles.
  • B. An array object is a collection of primary objects.
  • C. Sub-objects contain only primitive data types.
  • D. CRUD operations can be performed on sub-objects only through their parent primary object.
  • E. Primary objectscontain either primitive data types or sub-objects.

正解: A,D

解説:
Explanation
D: CRUD operations on Sub-Objects are done only via their parent object E: Primary objects have their own life cycle.Primary objects are objects with a unique ID (primary key) which can be directly created, read, updated, and deleted. All primary objects inherit from the RightNow RNObject.
Primary objects have no set lifecycle in the Oracle RightNow Cx platform, meaning that once the objects are created, they exist in the system until they are deleted.

 

質問 40
You want to exclude all newly created answer articles from calculating the solved count for 60 days from their creation date.
Which configuration setting should you change?

  • A. ANS_NEW_INC_DURATION set to 60 days.
  • B. ANS_UPD_INC_DURATION set to 60 days.
  • C. EU_FA_NEW_WIN_TYPES set to 60 days.
  • D. ANS_NOTIF _DURATION set to 60 days.
  • E. ADP_NUM_REL_ANS set to 60 days.

正解: A

解説:
Explanation
ANS_NEW_INC_DURATION denotes the number of days that the solved count of new answers will not be aged (reduced).

 

質問 41
Which statement is true about generic objects?

  • A. Batching and chaining operations are supported only by generic objects.
  • B. A genericobject representation must be built for custom objects.
  • C. CRUD operations cannot be performed with generic objects.
  • D. A generic object representation must be built for handling standard objects.

正解: A

解説:
Explanation
Chaining is always used together with batching. A batch operation includes multiple target operations that each can take a homogeneous or heterogeneous list of business objects.
References:
https://docs.oracle.com/en/cloud/paas/integration-cloud-service/cccdg/batch-and-bulk-operations.html

 

質問 42
After how many categories will you see a search box that you can use to locate a subset of the categories in Knowledge Advanced?

  • A. 0
  • B. 1
  • C. 2
  • D. 3

正解: A

解説:
Explanation
If there are more than 100 work teams, you will see a search box you can use to locate a subset of the work teams.
References:
Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 70

 

質問 43
Which three types of answers can be added to the knowledge base? (Choose three.)

  • A. File Attachment
  • B. URL
  • C. HTML
  • D. XML
  • E. TEXT

正解: A,B,C

解説:
Explanation
If you have an existing knowledge base and you would like to migrate that content into a knowledge base, you must create specific Content Types for that content to migrate to.
Before you migrate your knowledge base, create the following Content Types:
C: HTML - These answers represent HTML content. You create an HTML article by entering text in the Summary, Question, and Answer fields on the Add Content page.
D: URL - These answers represent URLs to external content. You create a URL article by entering the URL of the document that is to be the answer source for the given question in the URL field of the Add Content page.
The URL must be to one specific page and not to a page containing links to additional sources or external collections. It is also important to enter a descriptive Summary and Question as Knowledge Advanced uses the information in these two fields when conducting internal searches for documents. For customer searches, Knowledge Advanced also indexes the destination URL so it can be searched.
E: Attachment - These answers represent standalone documents attached to the answer. You create an attachment article, select the attachment to use from the Attachment link on the Add Content page.
FAQ - These answers represent frequently asked questions.
KCS - These answers represent similar content from KSC articles.
Manual - These answers represent application manuals.
References:
https://docs.oracle.com/cloud/may2017/servicecs_gs/FAUKA/Content_Authoring.htm#FAUKAcontent_authorin

 

質問 44
You want to create a report that you can restructure to display different groupings by selecting different fields to use as the columns, rows, and output fields.
Which type of report should you create?

  • A. Cross tab report
  • B. Custom report with slice bucket
  • C. Dashboard
  • D. Linked report

正解: A

解説:
Explanation
The Cross Tab feature lets you display report output in a table to summarize large amounts of data. Using a cross tab table, you can select the fields to define the table's rows, columns, andoutput fields, essentially grouping the data by both the row and column output. The output fields are a culmination of the row and column data.
References:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/_analytics.htm#FAMUGae1133085

 

質問 45
In Oracle Knowledge Advanced, which shortcut key opens an external answer in a browser?

  • A. Ctrl + O
  • B. Ctrl + N
  • C. Ctrl + T
  • D. Ctrl + A

正解: A

解説:
To open in a browser (for external documents) use Ctrl + K + O
References:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAUKA/User_AgentDesktop.htm#FAUKAControllin

 

質問 46
In Knowledge Advanced, if 1000 documents were linked to cases 1000 times before tuning, then how many times should they be linked after tuning, such that the tuning impact is negative and you may need to revise the changes?

  • A. 0
  • B. 1
  • C. 2
  • D. 3

正解: C

解説:
Explanation
Estimated Improvement. This is a numeric value that represents the positive or negative change Generally, when more answers with higher click-throughs are promoted, or moved up the result list, the tuning had a positive impact. When more answers with lower click-throughs are moved up theresult list, this can indicate that the tuning had a negative impact.
References:
https://docs.oracle.com/en/cloud/saas/service/18a/faaka/tuning-intelligent-search.html#c_Analyzing_Tuning_Im

 

質問 47
Which five components can be used to filter the Authoring inbox? (Choose five.)

  • A. Rating
  • B. User
  • C. Content Types
  • D. Locales
  • E. Product and Categories
  • F. Consoleroles
  • G. Assignment status
  • H. Views

正解: B,C,D,G,H

解説:
Explanation
Filters enable you to view a specific subset of tasks from the Task list.
The following describes the five filters available for displaying the task list.
References:
Oracle Service Cloud, Knowledge Advanced User Guide, ReleaseMay 2017, page 17

 

質問 48
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