
2023年最新のお手軽に合格させる500-444試験にはこちらが提供する問題集PDFテストエンジン
500-444のPDFで合格させるスゴ問題集で500-444最新のリアル試験問題
Cisco Certified Specialist - Contact Center Enterprise Implementation資格を取得するには、Cisco 500-444試験に合格する必要があります。この資格は、コンタクトセンター環境で働くITプロフェッショナルにとって貴重な資産となります。この資格は、CCEソリューションの実装とトラブルシューティングにおける専門知識を認定し、この分野でのキャリアアップを支援することができます。
質問 # 17
What is needed to execute a particular script that is configured using script explore for a specific time?
- A. Dialed Number with scheduled script
- B. Dialed Number mapped to a CallType and in turn mapped to a scheduled script
- C. Agent mapped to Dialed Number and Dialed Number in turn mapped with scheduled script
- D. Dialed Number mapped to a CallType
正解:B
解説:
In order to execute a particular script that is configured using script explorer for a specific time, it is necessary to map the dialed number to a call type, and in turn, map the call type to a scheduled script.
The dialed number is the number that a customer dials to reach the contact center. When the call is received, the call type is determined based on the dialed number. The call type is a category that describes the type of call, such as sales, support, or billing.
Once the call type is determined, the appropriate script can be executed. Script explorer allows you to configure different scripts for different call types and schedule them to be executed at specific times.
To ensure the correct script is executed at the right time, the dialed number must be mapped to the appropriate call type, and the call type must be mapped to the scheduled script.
Cisco ICM Script Explorer (https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-command-reference-guides-list.html) Cisco ICM Call Type (https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_10_5_1/configuration/guide/ICM_BK_I3C936F3_00_configuration-guide-10-5-1/ICM_BK_I3C936F3_00_configuration-guide-10-5-1_chapter_01.html)
質問 # 18
How is a call assigned to a call type in the PCCE system?
- A. when the call terminates, and data is written to the Cisco TCD table
- B. when the call is routed to an agent
- C. when the call is first post-routed from Cisco Unified Customer Voice Portal
- D. when a call-routing script hits the first Queue to Skill Group node
正解:A
質問 # 19
What defines the DialPlan on a Cisco Voice Gateway/CUBE?
- A. Voip voice
- B. voice-class
- C. ATR
- D. Dial-Peers
正解:D
質問 # 20
Which three features does Cisco Unified Border Element provide when CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)
- A. Normalize SIP messages using SIP profiles
- B. NAT for address hiding D Demarcation point between networks
- C. Record calls by forking the media using build-in-bridge
- D. Silent Monitor inbound voice calls
- E. Secure communication using flow around mode
正解:A、B、E
解説:
Cisco Unified Border Element (CUBE) is a network element that provides a number of features for securing and controlling voice, video, and data communications when Cisco Unified Communications Manager (CUCM) and Cisco Unified Customer Voice Portal (CVP) are used.
NAT for address hiding: CUBE provides Network Address Translation (NAT) capabilities that allow you to hide the internal IP addresses of the CVP and CUCM servers from the public Internet. This is useful for security and compliance reasons, as it makes it harder for hackers to identify and attack these servers.
Demarcation point between networks: CUBE acts as a demarcation point between the customer network and the service provider network. This allows for secure and controlled communication between the two networks.
Normalize SIP messages using SIP profiles: CUBE can normalize SIP messages using SIP profiles, which allows it to ensure that incoming SIP messages conform to a specific format and contain the necessary headers and parameters. This can help to improve the reliability and security of SIP-based communications.
Silent Monitor inbound voice calls: CUBE does not provide silent monitor feature, it is a feature of CUCM that allows a supervisor to listen in on an agent's call without the agent or the caller knowing.
Record calls by forking the media using build-in-bridge: CUBE does not provide this feature, it is a feature of CUCM that allows for call recording by forking the media through a built-in bridge.
References:
Cisco Unified Border Element Configuration Guide (https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cube/12_5/cube_12_5_configuration_guide/cube_12_5_configuration_guide_chapter_01.html)
質問 # 21
Which keytool command lists certificates in the cacerts file?
- A. keytool -list -alias
- B. keytool -list -showinfo
- C. keytool -list cacerts
- D. keytool -list -keystore cacerts
正解:D
解説:
The command keytool -list -keystore cacerts can be used to list certificates in the cacerts file. This command will display information about the certificates in the cacerts file, including the certificate's alias, owner, issuer, and validity period. This command can be used to verify the certificates that are used for authentication and secure communication. Reference: https://docs.oracle.com/cd/E19509-01/820-3503/gghji/index.html
質問 # 22
Which mode can be used to display data flow in the Script?
- A. Edit Mode
- B. Monitor Mode
- C. Browse Mode
- D. Quick Edit Mode
正解:B
解説:
Monitor Mode is a feature of the Packaged CCE Script Editor that allows you to view the flow of data through the script. This can be used to troubleshoot any issues with the script and ensure that it is functioning properly. Edit Mode is used to edit the Script, Quick Edit Mode is used to quickly edit basic script elements, and Browse Mode is used to view the data elements available in the Script.
質問 # 23
What defines the DialPlan on a Cisco Voice Gateway/CUBE?
- A. Voip voice
- B. voice-class
- C. ATR
- D. Dial-Peers
正解:D
解説:
On a Cisco Voice Gateway or Cisco Unified Border Element (CUBE), the DialPlan is defined by the Dial-Peers. Dial-Peers are used to define the call routing and media flow. They are used to define the route patterns, call forwarding, call routing, call redirection, and Quality of Service (QoS).
質問 # 24
Which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode when using microapps?
- A. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
- B. CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
- C. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
- D. CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE. VXML Gateway
正解:A
解説:
For calls that originate from Cisco Unified Communications Manager (CUCM) to Cisco Unified CVP using Comprehensive mode when using microapps, core components that are required include a CUCM CTI Route Point and SIP Trunk, an ICM CVP Type 2 VRU, Network VRU labels, and a VXML Gateway. CVP Type 10 VRUs are not required for such calls.
質問 # 25
What will the caller hear if Cisco Unified ICM sends back a label of 91919191?
- A. Ringing
- B. MoH
- C. an error message
- D. Audio
正解:C
解説:
In Cisco's Intelligent Contact Management (ICM) solution, a label is a string of characters or digits that is used to route calls to specific destinations or play specific prompts to the caller. When ICM sends back a label of 91919191, it is an invalid or non-existent label and the caller will hear an error message. This error message could be a pre-recorded message or a system generated message such as "The dialed number is not in service" or "Invalid extension, please try again".
It's important to note that MoH (Music on Hold) is a feature that plays music or pre-recorded announcements to callers while they are on hold, Ringing is the sound that a caller hears when the call is being connected and Audio is a general term that refers to the sound or voice that is played to the caller.
質問 # 26
What should be deployed to provide a web-based administrative interface even though Unified CCE provides Configuration Manager as the legacy User Interface for administrators?
- A. LDAP Plugin
- B. Contact Centre Management Portal (CCMP)
- C. WebSetup
- D. Single Pane of Glass (SPOG)
正解:C
質問 # 27
Which protocol is used between ICM Central Controller and IVR/CUCM PG?
- A. OCTI
- B. ccagent
- C. SIP
- D. Device Management Protocol (DMP)
正解:C
質問 # 28
What are the Active and Configured CUIC Users for the 2K deployment model?
- A. 200/800
- B. 100/600
- C. 200/1200
- D. 200/400
正解:A
解説:
The active users are the number of users who are currently logged in and using the system, while the configured users are the maximum number of users that the system is licensed and configured to support. In a 2K deployment model, it means that the system can support up to 800 CUIC users and currently 200 users are actively using it. It's important to note that these numbers are approximate, as it would depend on the specific deployment and usage scenario.
質問 # 29
Which account does PCCE wizard use for logins to access the appropriate server and enable interfaces, databases, and protocols?
- A. Local administrator login
- B. Service Account login
- C. Windows login
- D. Setup login
正解:A
質問 # 30
What are two considerations for Active Directory (AD)? (Choose two.)
- A. global catalogs are required at each AD site
- B. user interface available
- C. supports multi-domain, single AD Forest topology
- D. Read-Only Domain Controllers (RODC) are supported
- E. Remote Access Control is available for software
正解:C、D
解説:
Two considerations for Active Directory (AD) are that Read-Only Domain Controllers (RODC) are supported and that it supports multi-domain, single AD Forest topology. RODC are used to provide secure access to AD data in remote locations, and the multi-domain, single AD Forest topology allows multiple domains to be managed from a single AD forest. Additionally, global catalogs are required at each AD site to enable efficient searches across the entire AD forest. AD does not provide a user interface, but Remote Access Control is available for software that is used to manage and administer the AD environment.
質問 # 31
What are the Active and Configured CUIC Users for the 2K deployment model?
- A. 100/600
- B. 200/400
- C. 200/800
- D. 200/1200
正解:D
質問 # 32
What are two considerations for PCCE 2K installation? (Choose two.)
- A. run Domain Manager tool, add root, facility, and instance
- B. add PGs via PG setup after installing the software
- C. add Router Logger after installing software
- D. run Websetup after installing the software
- E. needs ICM/CCE software installed on all ICM/CCE servers
正解:D、E
質問 # 33
Which CLI command manages the Java Keystore Certificate in Windows CCE servers?
- A. System CLI
- B. Keytool
- C. PROCMON
- D. OPENSSL
正解:B
質問 # 34
Which protocol is used between ICM Central Controller and IVR/CUCM PG?
- A. OCTI
- B. SIP
- C. ccagent
- D. Device Management Protocol (DMP)
正解:D
解説:
Device Management Protocol (DMP) is a protocol used between ICM Central Controller and IVR/CUCM PGs. It is used to send commands, such as to bring up a voice channel, to the PGs. OCTI, SIP, and ccagent are not protocols used between ICM Central Controller and IVR/CUCM PGs.
質問 # 35
What are two functions of the Cisco CiscoCertUtil tool? (Choose two.)
- A. generates self-signed certificates in the PEM format, which is an X509 extension
- B. generates certificate signing requests (CSR)
- C. creates a log file pertaining to the operations that it performs for troubleshooting
- D. validates any certificate
- E. is supported on servers running Linux Server
正解:B、C
解説:
The Cisco CiscoCertUtil tool is a command-line utility that can be used to generate Certificate Signing Requests (CSRs), generate self-signed certificates in the PEM format (which is an X509 extension), validate any certificate, and create a log file pertaining to the operations that it performs for troubleshooting. This can be useful for troubleshooting any issues that may arise when generating or validating certificates. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/command/reference/cme_cr21/cme_cr21_3_2_3.html
質問 # 36
What are two roles of a Certificate Authority (CA) in a trusted third-party CA certificate? (Choose two.)
- A. to provide domain validation certificate
- B. to provide validation of certificate requests
- C. to issue a CA signed Identity certificates
- D. to import the root CA certificate to each component
- E. to generate a new Certificate Signing Request (CSR)
正解:A、B
質問 # 37
What is used to build VXML applications?
- A. Configuration Manager
- B. PCCE Web Administration Manager (S.P.O.G)
- C. Script Editor tool
- D. Call Studio development platform
正解:C
質問 # 38
Which team is responsible for ensuring that servers designated for use by CCE VMs meet these requirements, including but not limited to Storage System Performance and IOPS (Input/Output Operations Per Second) Requirements?
- A. Support Team
- B. Sales team
- C. Design team
- D. Deployment team
正解:D
解説:
The Deployment team is responsible for ensuring that servers designated for use by CCE VMs meet the requirements for Storage System Performance and IOPS. This includes verifying that the server hardware meets the specified requirements, such as the number of drives, drive size, and RAID configuration. Additionally, the Deployment team must ensure that the server meets the required IOPS, which is determined by the server type, storage system configuration, and workloads.
質問 # 39
Which sync job runs every 10 minutes to bring back the OUT_OF_SYNC machine to the IN_SYNC state?
- A. Push
- B. OnDemand
- C. Manual differential
- D. Automated differential
正解:D
解説:
The sync job that runs every 10 minutes to bring back the OUTOFSYNC machine to the IN_SYNC state is the Automated Differential sync job. This job compares the configuration files on the primary and secondary servers, copies the changes from the primary to the secondary, and then executes the configuration commands to bring the secondary server into the same state as the primary. The Manual Differential sync job is a similar process, but it requires user intervention to manually select the changes that need to be synchronized from the primary to the secondary server. The OnDemand sync job is a one-way process that pushes the configuration from the primary server to the secondary server, and the Push sync job is a one-way process that pushes the configuration from the secondary server to the primary server.
質問 # 40
Which telephony deployment is between a TDM trunk and a VOIP?
- A. Voice gateway (VGW)
- B. CUBE
- C. CUCM
- D. CUSP
正解:A
解説:
The telephony deployment between a TDM trunk and a VOIP is a voice gateway (VGW). A voice gateway is a hardware or software device that acts as a bridge between a TDM trunk and a VOIP network. It allows TDM and VOIP calls to be connected and terminated, and can also provide additional features such as call routing, call forwarding, call waiting, and call recording. CUCM, CUBE, and CUSP are not involved in this type of deployment.
質問 # 41
Which three features does Cisco Unified Border Element provide when CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)
- A. Normalize SIP messages using SIP profiles
- B. Silent Monitor inbound voice calls
- C. NAT for address hiding D Demarcation point between networks
- D. Record calls by forking the media using build-in-bridge
- E. Secure communication using flow around mode
正解:B、D、E
質問 # 42
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シスコ500-444認定試験は、シスコテクノロジーを使用したコンタクトセンターエンタープライズソリューションの実装とトラブルシューティングにおける専門知識を証明したいITプロフェッショナルのために設計されています。この試験は、シスコユニファイドコンタクトセンターエンタープライズ(UCCE)テクノロジを使用したコンタクトセンターソリューションの設計、構成、展開の経験を持つ個人を対象としています。試験に合格することで、複雑なコンタクトセンターソリューションの実装とトラブルシューティング能力が認められ、シスコテクノロジの熟練度が示されます。
Cisco Contact Center Enterprise Implementation and Troubleshooting試験の認定を取得することは、Cisco Contact Center Enterpriseソリューションを扱うIT専門家にとって貴重な資産です。これは、個人がこの複雑なソリューションを効果的に実装およびトラブルシューティングするために必要なスキルと知識を持っており、組織の成功に貢献できることを雇用者に示すものです。
500-444問題集はあなたの合格を必ず保証します:https://www.goshiken.com/Cisco/500-444-mondaishu.html
有効な500-444テスト解答500-444試験PDF:https://drive.google.com/open?id=1hgUqGZjsweOBd2wC0pgaFGw3a6GeI4J8