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完全版最新の問題集PDFで最新C-C4H510-21試験問題と解答
質問 16
Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A. Restricted
- B. Define Specific Restriction
- C. Full Access
- D. No Access
- E. Unrestricted
正解: A,D,E
質問 17
When should you use the templates provided in the Data Workbench?
- A. When the Mass Change Account Data tool is used
- B. When there is unstructured legacy data
- C. When data volume is low
- D. When customer data needs to be loaded quickly
正解: C
質問 18
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?
- A. One time. no condition, time and counter based
- B. Absolute, counter based
- C. One time, time and counter based
- D. One time, fixed
正解: A
質問 19
Which of these objects are NOT associated with SAP Jam groups?
- A. Opportunities
- B. Sales orders
- C. Tickets
- D. Products
正解: B
質問 20
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.
- A. The activity list is automatically generated by the system based on your scoping decisions.
- B. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
- C. Scoping is automatically generated by the system based on your fine-tuning decisions.
- D. Fine-tuning is the process of generating the activity list by answering questions about which business processes will
正解: A
解説:
implemented.
質問 21
What is required to set up the organizational structure correctly?
- A. The root node/uppermost node must be defined as a service organization.
- B. The root node/uppermost node must be defined as a company.
- C. The root node/uppermost node must be defined as a sales organization.
- D. The root node/uppermost node must be defined as an enterprise.
正解: B
質問 22
Which feature allows the scheduling of automatic ticket creation?
- A. Registered products
- B. Service plans
- C. Realignment run
- D. Maintenance plans
正解: D
質問 23
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Data Workbench
- B. Workflow With Action Account Creation
- C. Mass Change Account Data
- D. Online Maintenance
正解: A,D
質問 24
Which type of categories can be used in the service catalog? Note: There are 3 correct answers to this question.
- A. Service category
- B. Incident category
- C. Warranty category
- D. Maintenance category
- E. Cause category
正解: A,B,E
質問 25
Which item can be assigned to organizational structures, team assignments and workflow rules?
- A. Business user
- B. Employee
- C. Service agent
- D. Business role
正解: B
質問 26
Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.
- A. Visit
- B. Contract
- C. Ticket
- D. Maintenance plan
正解: B,C
質問 27
Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?
- A. Accounts
- B. Territories
- C. Products
- D. Social media profiles
正解: D
質問 28
You plan a product recall with the help of automatically generated tickets. Which tool do you use?
- A. Activity planner
- B. Ticket routing rules
- C. Maintenance plan
- D. Realignment runs
正解: C
質問 29
The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team.
Which feature of SAP Service Cloud can help with this?
- A. Work distribution
- B. Social channel setup
- C. Knowledge base integration
- D. SLA
正解: C
質問 30
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?
- A. Create a workflow rule.
- B. Select the relevant scoping question.
- C. Maintain the fine-tuning activity for contracts.
- D. Maintain the fine-tuning activity for date profiles.
正解: A
質問 31
Question 8: What types of mashups are available in SAP Service Cloud?
Note: There are 2 correct answers to this question.
- A. ASAP mashups
- B. URL mashups
- C. Internal mashups
- D. HTML mashups
正解: A,D
質問 32
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A. Service category distribution
- B. Account work distribution
- C. Employee work distribution
- D. Territory work distribution
- E. Organizational work distribution
正解: A,D,E
質問 33
Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.
- A. Create numeric ranges for customers
- B. Create customer records
- C. Activate Registered Products in Scoping
- D. Create an Installed Base
正解: C,D
質問 34
You are integrating SAP Service Cloud with SAP ERP. In which system is the pricing procedure stored?
- A. SAP SuccessFactors
- B. SAP ERP
- C. SAP Service Cloud
- D. SAP Analytics Cloud
正解: B
質問 35
What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.
- A. Service agents
- B. Employees
- C. Territories
- D. Incidents
正解: C,D
質問 36
Which of the following features apply to time recording? Note: There are 3 correct answers to this question.
- A. You can activate the Microsoft Outlook integration for time recording.
- B. Time recording can be done online or in offline mode.
- C. Time sheets can be submitted for approval.
- D. Automatic time recording can be done by clicking "Start recording" and "Stop recording".
- E. Code list restrictions are not possible for the Time Type field.
正解: B,C,D
質問 37
What are the different types of mashups available in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. ASAP mashups
- B. Internal mashups
- C. URL mashups
- D. HTML mashups
正解: C,D
質問 38
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A. Web service message monitoring
- B. Custom reports
- C. Inner join data sources
- D. Standard reports
- E. Interactive dashboards
正解: A,B,D
質問 39
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