[2024年11月16日]C-C4H51-2405試験問題集でリアル試験と100%同じ問題と解答
C-C4H51-2405テストエンジン問題集トレーニングには82問あります
質問 # 42
Which fields can be used to maintain service levels? Note: There are 2 correct answers to this question.
- A. Priority
- B. Category
- C. Custom fields
- D. Due Date
正解：A、D
質問 # 43
Which of the following objects can you assign to an installed base at item level? Note: There are 3 correct answers to this question.
- A. Text
- B. Product
- C. Maintenance plan
- D. Warranty
- E. Registered product
正解：B、C、E
質問 # 44
What are the advantages of using the mashup approach when integrating an SAP BusinessObjects BI system? Note: There are 2 correct answers to this question.
- A. Security issues with mashups outside of the corporate network are rare.
- B. Existing reports can be reused.
- C. Data can be accessed in real time.
- D. Offline access is available.
正解：B、C
質問 # 45
Which of the following can you use to explore released APIs?
- A. SAP Business Accelerator Hub
- B. SAP Integration Suite
- C. SAP Application Interface Framework
正解：A
質問 # 46
Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.
- A. SLA Determination
- B. Party roles
- C. Determination of involved parties
- D. Delegation rules
正解：B、C
質問 # 47
Where can you keep track of new and modified knowledge base articles?
- A. Knowledge base fine-tuning activity
- B. Feed
- C. Solution finder
- D. Broadcast
正解：B
質問 # 48
You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?
Note: There are 2 correct answers to this question.
- A. SLAS are not configured in fine-tuning.
- B. A workflow rule was not scheduled to trigger the determination.
- C. SLAs are not activated in project scoping.
- D. The determination rules have been configured, but not activated.
正解：C、D
質問 # 49
Which of the following are benefits of ticket hierarchies in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. You can change the status of multiple sub-tickets from the main ticket.
- B. Changing the customer in the main ticket updates the customers in the related sub-tickets.
- C. You can link multiple tickets to a customer hierarchy using the Grouping feature.
- D. Opening the main ticket allows you to see all the connected sub-tickets.
正解：A、D
質問 # 50
How can you upload data to a cloud data source? Note: There are 2 correct answers to this question.
- A. Using a Web service
- B. Maintain an HTML mashup
- C. Manual upload using a CSV file
- D. Scheduled upload using a CSV file
正解：A、C
質問 # 51
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
- A. Set up a knowledge base for service contracts
- B. Integrate an external knowledge base
- C. Configure a response template
- D. Create and assign a survey to a ticket
正解：B
質問 # 52
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?
- A. Alternating, time and counter-based
- B. Absolute, counter-based
- C. One time - no condition, time and counter-based
- D. One time, time and counter-based
正解：A
質問 # 53
Which function should be enabled in the account master to block the release of external follow-up documents to SAP S/4HANA?
- A. Sales support blocking
- B. Delivery blocking
- C. Credit limit check
- D. Prospect blocking
正解：D
質問 # 54
What are some SAP recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.
- A. Integrate clean core practices in the end-to-end value process chain.
- B. Establish an organizational structure, technical foundation, and transformation methodology for clean core.
- C. Define roles and responsibilities as part of a process transformation office.
- D. Establish release management.
- E. Establish regular housekeeping tasks and procedures.
正解：A、B、E
質問 # 55
You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?
- A. SLA
- B. Case routing
- C. Notifications
- D. Service categories
正解：B
質問 # 56
Which actions are necessary to use installed bases in service tickets? Note: There are 2 correct answers to this question.
- A. The installed base must be set to active status.
- B. An active service contract must be added to the installed base.
- C. A customer needs to be assigned to the installed base.
- D. At least one registered product must be assigned to the installed base.
正解：A、D
質問 # 57
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