[2025年12月20日]MB-240サンプルには正確で更新された問題
MB-240試験情報と無料練習テスト
質問 # 86
Drag and Drop Question
Your customer is offering a new service that requires two resources.
You need to ensure that the right resource requirements are created, so that the technician with the right skill set will be assigned.
What are the first three steps you should perform in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.
正解：
解説：
質問 # 87
You have created a new entity to tie to the Asset to capture key dat
a. You launch the Microsoft Dynamics 365 Field Service mobile app in offline mode. You need to ensure that you can see the entity. What should you do?
- A. Enable the entity for mobile.
- B. Sign in to Power Apps, and ensure the entity is enabled for mobile offline.
- C. Sign in to the System Business Settings to ensure the entity is enabled for mobile offline.
- D. Sign in to Power Apps, and ensure the entity is enabled for Microsoft Outlook mobile offline.
正解：B
質問 # 88
You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO) and publish the schedule.
One of your schedulers indicates two of their resources are not getting work orders assigned.
You need to determine reasons why the two resources are not assigned work orders through RSO.
Which three options should you choose? Each correct answer presents a complete solution.
- A. Scheduling Method is not set to Optimize.
- B. Work Hours is not properly configured for days being optimized.
- C. Start Location and End Location fields are not the same.
- D. Optimize Schedule field is not set to Yes.
- E. The Work Location field is not set to Onsite.
正解：A、C、D
解説：
Section: Schedule and dispatch work orders
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration
質問 # 89
You are implementing Microsoft Dynamics 365 Field Service for an organization.
The organization has a dispatcher who schedules resources across multiple time zones. The dispatcher requests for the re sources categorized by time zone, so they could quickly schedule the appropriate resources and visualize multiple resources per time zone on the schedule.
You need to configure the schedule board to accommodate this request
Which three actions should you recommend be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct You will receive credit for any of the correct orders you select.
正解：
解説：
Explanation:
質問 # 90
You have the following requirements from the scheduling team:
* Scheduling assistant results should display in neat 30-minute time slots that dictate the start time of subsequent bookings.
* Functionality should display tor all 30 resources within the company. " Time slots should align to the top of the hour and half past the hour.
lo meet these requirements, you need to implement Intervals within Universal Resource Scheduling.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
正解：
解説：
Explanation:
質問 # 91
The ability to work offline with a mobile device is key requirement for your customer. You need to ensure entities and fields are available for offline use. What should you do?
- A. Access the Microsoft Power Platform admin center to make changes in the Mobile Configuration section for Offline functionality.
- B. Create a new mobile offline profile for initial use.
- C. Access the Offline Profile from the Mobile section in Customizations.
- D. Once the system configuration is correctly set up. add the Offline Security role to the user who needs offline access.
正解：B
質問 # 92
You are Dynamics 365 for Field Service Administrator and work for a manufacturing company.
The company provides customers with large power systems for sophisticated data centers. The power systems are serviced by a field engineering team.
The field engineering team documents work done on repairs and maintenance by completing Work Orders within Dynamics 365.
You need to easily schedule work orders for the field engineering team via the schedule and enable geocoding.
Which two steps must you take to schedule resources via the schedule board and enable geocoding? Each correct answer presents part of the solution.
- A. Set Auto Geo Code Addresses to Yes in Field Service Settings.
- B. Set Auto Geo Code Addresses to Yes in Resource Scheduling.
- C. Connect to Maps in Resource Scheduling.
- D. Configure the map on the Schedule Board.
正解：A、C
解説：
Auto Geo Code Addresses to Yes is available in Field Service Settings under the Other tab.
https://learn.microsoft.com/en-us/dynamics365/field-service/field-service-maps-address- locations#connect-to-maps
https://learn.microsoft.com/en-us/dynamics365/field-service/turn-on-auto-geocoding
質問 # 93
DRAG DROP
Your organization wants to use the Field Service Mobile App for technicians in the field.
You need to install the solution, so it can be configured for mobile technicians.
What are the four steps you need to perform, in sequence, to ensure the mobile solution is ready for configuration and deployment? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
正解：
解説：
Explanation
質問 # 94
Your customer is a national auto repair center that provides services for vehicles. They are currently using Dynamics 365 Field Service for scheduling all of their services in each of their shops.
Each shop is set up as an Organizational Unit and resources are aligned to those shops accordingly.
You need to set up a universal Requirement Group Template for scheduling oil changes that will require both a service technician and a bay in the shop.
Which settings do you need to configure in the Requirement Group Template to ensure that this can be used by each shop respectively? To answer, select the appropriate fields in the answer area.
NOTE: Each correct selection is worth one point.
正解：
解説：
質問 # 95
You are the lead consultant on a Microsoft Dynamics 365 Field Service implementation.
Your customer is interested in seeing an example of how IoT works with Field Service.
Without an actual device, what is the best tool to use to provide the best experience for your customer?
- A. IoT Hub
- B. Logic Apps
- C. Stream analytics
- D. Simulator
正解：D
質問 # 96
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create the Holiday Schedule.
Does this meet the goal?
- A. Yes
- B. No
正解：B
解説：
Set resource hourly rate is missing.
Set resource work hours is missing.
And holiday schedule should be business closures.
質問 # 97
You are implementing Microsoft Dynamics 365 Field Service for a company. The company has several repeatable services that it performs as work orders. You need ensure that you can automatically add services and tasks on word orders.
Which feature should you implement?
- A. Incident Type
- B. Business Process Flow
- C. Work Order Type
- D. Service Task Type
正解：A
解説：
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure- incident-types
質問 # 98
You are a field service administrator for your company.
You review the Field Service administrator guide to understand how the status fields can support your company's business processes.
Which unique entity system status value matches with its Entity Type? To answer, drag the appropriate unique entity system status values to the appropriate Entity Type. Each unique entity system status value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
正解：
解説：
Explanation:
質問 # 99
You are a Dynamics 365 for Field Service Administrator.
You need to add two compressor sub-components to one of the refrigerator customer assets, in the environment and set up the sub-components for the customer asset.
What must you do to properly set up the assets?
- A. Set the Master Asset on the sub-components to the refrigerator Customer Asset record.
- B. Add the compressor sub-components as sub-assets on the refrigerator customer asset record.
- C. Click View Hierarchy on the refrigerator customer asset record.
- D. Add the compressor sub-components as customer asset records.
正解：B
解説：
Section: Manage assets and agreements
Explanation/Reference:
質問 # 100
LitWare has requirements for configuring the Insurance.
You are responsible for setting up the system to manage the insurance
Which three actions should you perform in sequence? lo answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the correct order.
正解：
解説：
Explanation:
To manage the insurance for LitWare, you should perform the following actions in sequence:
* Enable Trades Coverage in the settings.
* Create a one-to-many relationship between insurance and subcontractor.
* Create a cloud flow to validate the insurance and send a reminder.
These steps will help ensure that insurance details are properly managed and that reminders are sent out in a timely manner. This is crucial for maintaining compliance and ensuring that all subcontractors have valid insurance coverage.
Topic 4, LitWare Inc. New Case studyLitWare Inc. is a plumbing
and heating company which provides installation, maintenance, and
repair services in United States (U.S.) and Canada.
LitWare also offers various installation and repair services such heating, venting, and air conditioning (HVAQ, plumbing, and roofing for commercial customers using their employees and subcontractors.
Company structure and resources
The company has three main types of services, each offering a different combination of service personnel.
1. Training services provide training to LitWare employees and subcontractors to perform the work in the regions serviced.
2. Unplanned maintenance services address emergency repair requests for their customers.
o Dispatchers are assigned to all territories in a region. Dispatchers assign repair and installation work to repair technicians based on their skills.
o Repair technicians are employees and subcontractors.
3. Planned maintenance services perform regular and planned checks for their customers.
o inspectors are assigned to all regions based on skills and expertise. o Installers are assigned to multiple territories in a geographic region.
o Repair technicians are employees and subcontractors.
o Dispatchers are assigned to all territories in a region. Dispatchers assign repair and installation work to technicians based on skills.
All the inspection, repair, and installation employees utilize the Field Service mobile app.
Dispatchers can see all work request data for their region and see all the bookable resources.
Job structure
Typical job assignments are as follows:
* Inspections: 1 -2 resources
* Installations: minimum 2 resources. 1 expert
* Repairs: 1 -3 resources
Skills and certifications
The following spreadsheet tracks the skills and certifications earned by each internal employee:
Service areas
The service areas are:
For each type of job, there must be at least one certified or highly experienced resource on the job.
Their current system does not have a way to maintain the availability of a service, maintain the subcontractor's insurance details, certifications, and more options for inspectors. All work is printed out and provided as a hard copy to the resources. It is not easy to distribute the new updated materials for the service or share the new troubleshooting guides.
Planned changes
LitWare plans to implement Dynamics 365 Field Service. The requirements gathered during analysis are:
Work orders and scheduling
* Scheduling based on resource skill, and number of required resources based on job type and duration.
* Planned Maintenance emergency calls take priority over other types of jobs.
* Schedule resources based on location, maximizing total work hours and then minimizing drive time.
* Ability to track technician time.
* Ability to configure rates and pay types.
* Ability to easily see when a resource is on Time Off on the schedule board.
* All resource time-off requests should be approved by both their manager and their line manager.
Service contracts
* Set up and create a Planned Maintenance type of contract.
* Define the coverage of the regions by the work.
Inspection management
* Ability to configure inspections.
* Ability for inspections to be linked with work orders and customer assets.
Resources
* Implement company holidays for U.S. and Canada.
* Implement various pay types based on overtime, weekends and holidays, travel and regular time.
* Implement paid time off.
* Ability for resource calendars lo reflect resource time off and work hours.
* Access to jobs assigned for the day.
* Ability to capture the validity of the insurance and send a 90-day reminder notification before the expiry.
* Activate geocoding throughout the system. rv
* Use territories for accounts, resources, and work orders.
* Enable Microsoft SharePoint Integration.
Field Service mobile app
* Ability for technician to access work orders and asset details.
* Ability to perform inspections on the mobile app.
* Ability to work through offline mode.
* Ability to enter time for the work.
Technical requirements
Resources require the ability to:
* Configure work hours templates based on their time zone.
* Access and view their skills, skill level, and certification data.
o Certifications set to expire over the next 90 days should show highlighted in Yellow, o Certifications already expired will show in Red.
* Access documents either online or offline.
* Have their time-off requests enabled for approval by default for resource who has skill of electrical, and have the requests approved by both their manager and line manager.
Work orders
* The ability to have templates for work orders.
o Templates will provide guidance for technicians, and help recommend products and default services.
* Work orders created from a PM contract need to have a status = Service Contract.
Inspections:
* Ability to configure advance inspections with conditional logics based on the questions.
* Ability to use the latest inspections for analytics on a weekly basis.
* Ability to perform ad-hoc inspections with assets.
* Ability for users to export responses.
Security and access
* Technicians in the field should only see work orders scheduled for today.
* Technicians should have the option to enter manual time.
* Technicians should have the option to complete the inspections.
* Technicians should have the ability to access relevant apps to complete the job.
* Technicians should have the ability to access the guides.
* Administrators should have access to the technician usage of the guides.
質問 # 101
Your company uses Dynamics 365 for Field Service.
The company's inventory clerk goes to the bin location for electrical switches and discovers there are none in stock. However, the Field Service Inventory shows a quantity of one.
In which order should the required fields be entered to adjust the inventory to the correct amount? To answer, move the three appropriate actions from the list of actions to the answer area and arrange them in the correct order.
正解：
解説：
Explanation:
質問 # 102
You are a Dynamics 365 for Field Service Mobile Administrator (FSM).When technicians log into FSM, they receive the following message:
"Your organization has not configured Field Service Mobile."
You log into FSM and cannot reproduce the issue with your login.
What must you do to fix the issue?
- A. Update the Security Roles for all Bookable Resources within Dynamics 365.
- B. Update the Priority for the FSM project within Woodford.
- C. Set Enabled for Field Service Mobile to Yes for all Bookable Resources.
- D. Update the Security Roles for the FSM project within Woodford.
正解：D
解説：
Explanation
https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-faq
質問 # 103
Your client recently started using the inspections functionality in Microsoft Dynamics 365 Field Service. The client has many instances where work orders are not required for carrying out inspections. You need to provide a solution so that field technicians can carry out inspections without work orders. What should you do?
- A. Add inspections to a field technician.
- B. Add inspections to cases.
- C. Add inspections to a crew.
- D. Add inspections to customer assets.
正解：D
質問 # 104
The company has hired a new manager to set up and configure Field Service to automatically schedule work orders to the most appropriate resource scheduling.
The manager is unable to optimize requirements and bookings related to work orders.
Which three settings are required? Each correct answer presents part of the solution.
- A. Assign the Field Service-Administrator security role to the RSO user.
- B. Add RSO to the profile Field Service-Administrator.
- C. Add the RSO dispatcher role to a dispatcher.
- D. Enable Resource Scheduling Optimization.
- E. Set Connect to Maps as Yes.
正解：A、D、E
解説：
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso- configuration
質問 # 105
Dispatchers and technicians in Dynamics 365 Field Service want to be able to automatically update work order statuses. You need to configure the feature to allow the update of a work order based on resource location. Which feature should you configure?
- A. Geofencing
- B. Auto-geocoding for addresses
- C. Booking maps
- D. Connection to Microsoft Bing Maps
正解：D
質問 # 106
You need to create a requirement group for a work order.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
正解：
解説：
Explanation:
質問 # 107
You are a Dynamics 365 for Field Service administrator for a construction company.
You need to schedule a work order for a group of resources that will work together for a set number of days, week, or months.
How should you achieve the goal without scheduling the same requirements multiple times manually by using the schedule board (or with the schedule assistant)?
- A. Use Universal Resource Scheduling
- B. Use Facility Scheduling
- C. Use Resource Crew Scheduling
- D. Use Multi-Resource Scheduling
正解：D
解説：
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/multi- resource-scheduling-requirement-groups
質問 # 108
Your company hires a consultant to help them determine the best way to efficiently dispatch the best technicians to customer sites.
The consultant suggests that for phase one, your company should use a proficiency model that includes four ratings:
In Training, rating 1 Familiar, rating 3 Proficient, rating 5 Expert, rating 7 You need to evaluate this proficient model.
Which three statements apply to this proficiency model? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. This information above is all that is needed to create a proficiency model.
- B. This proficiency model would need to be created.
- C. This proficiency model can be created even though the ratings numbers have gaps.
- D. This proficiency model cannot be created because the ratings numbers have gaps.
- E. There are multiple proficiency models available "out of the box" and you must choose one of them.
正解：A、B、C
質問 # 109
Your organization has decided to add Inspections as a new source of revenue.
As a business analyst for this new process, you need to start building Inspection forms for use on a work order.
Which three actions need to be performed in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.
正解：
解説：
1 - Create a new inspection.
2 - Create inspection questions.
3 - Associate an inspection with a service task.
質問 # 110
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2025年最新の実際に出るMB-240問題集テストエンジン試験問題はここにある：https://drive.google.com/open?id=1AQFN3ZuHvhYlptLBtXQhQJ5nh0m9XYS6