2026年最新ののPeoplecert ITIL-4-HVIT問題集PDFITIL-4-HVIT最速合格したいならここ
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質問 # 60
An organization wants to improve its continuous integration capabilities.
In this context, what would the 'service validation and testing' practice recommend?Automated testing
- A. Automated testing
- B. A/B testing
- C. Blue/green deployments
- D. Canary testing
正解：A
解説：
Service validation and testing in a continuous integration context focuses on ensuring that changes are verified quickly, consistently, and reliably before they are integrated into production- like environments. Automated testing is essential here because it enables frequent, repeatable validation of code changes, supports rapid feedback, and is a core enabler of effective continuous integration practices.
質問 # 61
A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
1. Use data analytics to sell more products to its customers
2. Send customers quick and personalized responses to enquiries
3. Receive training on the basic features of the service
4. Provide more frequent reports to the sales manager
- A. 3 and 4
- B. 1 and 2
- C. 2 and 3
- D. 1 and 4
正解：B
解説：
Value realization is shown when the CRM directly supports business goals. Using data analytics to sell more products (1) increases revenue, and sending quick, personalized responses to enquiries (2) improves customer experience. These directly demonstrate value creation for the sales team.
質問 # 62
An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization's sales and revenues have recently decreased.
Which technique would be MOST BENEFICIAL for the organization to adopt?
- A. Minimum viable products
- B. Cost of delay
- C. A/B testing
- D. Return on Investment (ROI)
正解：A
質問 # 63
Following a major service failure, an organization holds a review where team members openly describe the decisions they made and the information available at the time, without fear of punishment.
Which concept does this demonstrate?
- A. Service level management
- B. Continuous testing
- C. Safety culture
- D. Technical debt management
正解：C
解説：
A safety culture encourages people to report errors and near-misses openly so that the organization can learn from them. Blameless post-mortems focus on the systemic and contextual causes of failure rather than individual blame, which increases the flow of information and improves organizational learning and resilience.
質問 # 64
Users have many communication channels for support but complain that they do not receive timely updates and that sometimes their incidents and requests are lost. Users are often asked to provide the same information multiple times when contacting the service desk.
Which is the BEST improvement approach?
- A. Improve user training so that they provide all the information that is needed whenever they contact the service desk
- B. Create separate channels for incidents and requests so that issues affecting customers can be handled as a priority
- C. Improve service desk staff training so that they have more empathy with users and avoid asking unnecessary questions
- D. Integrate the communication channels to enable the sharing of information and consistent support across channels
正解：D
質問 # 65
Which is the BEST example of how the 'infrastructure and platform management' practice uses the version control technique?
- A. Updating firewall firmware in order to reduce technical debt
- B. Creating a script to automate failover when a network link fails
- C. Managing configuration settings during a network change
- D. Automating virus detection to improve information integrity
正解：C
解説：
Managing configuration settings during a network change is the best example of version control in the context of the infrastructure and platform management practice, as version control ensures changes to configurations are tracked, reversible, and auditable.
質問 # 66
A product team releases new functionality to customers every week. Although customers like the frequent updates, the organization has recently failed an internal audit because several changes could not be traced back to approved requirements and test evidence.
Which high-velocity IT objective is MOST in need of improvement?
- A. Valuable investments
- B. Fast development
- C. Co-created value
- D. Assured conformance
正解：D
解説：
This scenario shows that the organization is already achieving speed, because it releases weekly and customers appreciate the updates. However, it is failing to maintain the control, traceability, and evidence needed to satisfy governance and audit requirements. That directly points to assured conformance.
In HVIT, assured conformance means that the organization can move quickly while still meeting obligations for governance, compliance, security, quality, and risk control. The problem is not mainly about value, speed, or collaboration with customers. It is about the inability to demonstrate that work was properly governed and validated.
質問 # 67
An organization wants to validate a new digital product idea with real customers before committing to full-scale development.
Which approach would BEST support this?
- A. Infrastructure as code
- B. Minimum viable product (MVP)
- C. Chaos engineering
- D. Definition of done
正解：B
解説：
A minimum viable product is a version of a product with just enough features to allow it to be released to real users and to generate validated learning. It supports the "valuable investments" objective by testing assumptions cheaply and quickly, avoiding large investments in products that may not deliver the expected value.
質問 # 68
What is the MOST LIKELY reason for an organization to delay a transformation to high velocity?
- A. The organization is not ready for a cultural change
- B. The organization needs to maintain high levels of information security
- C. The organization's customers value resilience over speed
- D. The organization already uses an Agile approach to software development
正解：A
解説：
The most likely reason to delay a transformation to high velocity is that the organization is not ready for a cultural change, since high-velocity IT requires new mindsets, collaboration models, and behaviors that cannot succeed without cultural readiness.
質問 # 69
A newly released IT service has been impacted by downtime. Time to market is critical with this service and so the development team is pushing to continue releasing new features. A site reliability engineering (SRE) team has been assigned to the service.
Which approach should the SRE team recommend to balance the requirements for high availability and short time to market?
- A. Focus on improving mean time between failures
- B. Review the system's warranty requirements
- C. Set an error budget for stability improvements
- D. Track the number and duration of incidents
正解：C
解説：
In site reliability engineering, an error budget provides a controlled balance between innovation (new releases) and stability (availability). It defines how much unreliability is acceptable within a given period, allowing teams to continue releasing features while ensuring availability targets are not exceeded. This directly supports balancing rapid time to market with high system reliability.
質問 # 70
A team automatically runs unit, integration, and security tests every time code is committed, and blocks the pipeline if any test fails.
Which technique is being applied?
- A. Continuous testing
- B. Service validation sign-off by a change advisory board
- C. Chaos engineering
- D. Post-implementation review
正解：A
解説：
Continuous testing embeds automated testing throughout the delivery pipeline so that feedback about quality is immediate and constant. Because defective changes are stopped at the point of introduction, quality is built in rather than inspected at the end, enabling frequent releases with confidence.
質問 # 71
A newly-formed site reliability engineering (SRE) team is focused on increasing the resilience of IT systems. The team is investigating tooling options that can be used to diagnose issues and automate operational responses.
Which practice would BEST help this team?
- A. Service continuity management
- B. Monitoring and event management
- C. Software development and management
- D. Infrastructure and platform management
正解：B
解説：
Monitoring and event management best supports an SRE team aiming to increase resilience, as it provides the tools to detect, diagnose, and respond to issues automatically, reducing downtime and improving system reliability.
質問 # 72
A service provider wants to compare two different versions of a checkout page by directing live traffic to each and measuring which produces more completed purchases.
Which technique is being used?
- A. A/B testing
- B. Chaos engineering
- C. Regression testing
- D. Static code analysis
正解：A
解説：
A/B testing exposes different variants of a feature to comparable groups of real users and compares measured outcomes. It provides evidence about which option delivers more value, supporting the valuable investments objective by replacing opinion-based decisions with validated learning.
質問 # 73
Which is an example of a typical behaviour pattern for 'design thinking'?
- A. Evolving unpredictable systems in a changing environment
- B. Establishing principles relating to moral responsibility
- C. Experimenting with and testing ideas
- D. Acknowledging concerns about hazardous systems
正解：C
解説：
Design thinking is an iterative, human-centred approach that emphasizes exploration, prototyping, and learning through feedback. Experimenting with and testing ideas is a core behaviour pattern because it enables teams to quickly validate assumptions, refine solutions, and adapt based on real user feedback and observed outcomes.
質問 # 74
Which statement is CORRECT when considering a transformation to high velocity IT?
- A. Customer-facing systems should be excluded from the high-velocity transformation
- B. All organizations benefit from high-velocity transformations
- C. High velocity should be applied throughout the organization's IT
- D. High-velocity transformation should not come at the expense of the quality of the solution
正解：D
解説：
A transformation to high-velocity IT focuses on increasing speed, responsiveness, and flow, but it must still maintain appropriate levels of quality, reliability, and control. If quality is compromised, the organization risks increased failures, rework, and customer dissatisfaction, which undermines the benefits of higher velocity.
質問 # 75
An organization's executive management team is trying to build a Lean culture. The line managers in this organization have historically focused on ensuring that employees meet performance quotas and that the employees follow documented procedures. The executive management team is working with line managers to reinforce new ways of thinking, acting, and supporting employees. To do this, they are modelling new behaviours.
Which TWO behaviours of the line managers BEST align with Lean culture?
1. Talking directly to employees to understand how work is actually
done
2. Asking team leaders to define new procedures that ensure goals will
be met
3. Asking team leaders what help employees need and offering that help
4. Using coaching techniques to encourage and incentivize employees
- A. 3 and 4
- B. 1 and 4
- C. 1 and 2
- D. 2 and 3
正解：B
解説：
In a Lean culture, line managers should talk directly to employees to understand how work is actually done (1) and use coaching techniques to encourage and support employees (4). These behaviors promote respect, continuous improvement, and empowerment, which are central to Lean principles.
質問 # 76
An IT department is planning to make significant investments in new testing technology that will enable them to provide more reliable services.
What does this situation describe?
- A. Digital organization
- B. IT transformation
- C. Digital transformation
- D. High velocity IT
正解：B
解説：
This describes IT transformation, as the investment focuses on improving internal IT capabilities (new testing technology) to provide more reliable services, rather than changing the business model or creating new digital products, which would characterize digital transformation.
質問 # 77
An organization's efforts to maintain high levels of availability have significantly impacted its ability to make fast and frequent changes.
Which action BEST represents how the 'availability management' practice can support both of these aims?
- A. Using site reliability engineering techniques
- B. Measuring the frequency of component failures
- C. Using chaos engineering techniques
- D. Automating the handling of detected events
正解：A
解説：
Site reliability engineering (SRE) techniques within the availability management practice balance availability with the need for speed and frequent change. SRE applies error budgets and automation to maintain resilience while enabling rapid delivery.
質問 # 78
After a significant expansion, an organization's employees have started to complain about the way they are managed. Complaints include difficulty contacting managers, short and impolite feedback, and micro-management.
What would BEST contribute to improving the 'trust and be trusted' behaviour?
- A. Reducing technical debt
- B. Using design thinking
- C. Improving safety culture
- D. Fostering a Lean culture
正解：C
解説：
A strong safety culture promotes psychological safety, open communication, and respectful interactions between people at all levels of the organization. By encouraging trust, transparency, and constructive handling of feedback and mistakes, it directly addresses issues such as poor communication, lack of accessibility, and controlling management behaviors, thereby improving
"trust and be trusted" behaviour.
質問 # 79
A financial institution has created an app for end users to access their accounts. The software product owner is trying to decide which feature they should invest in next.
Which technique would BEST help with this decision?
- A. A/B testing
- B. Minimum viable approach
- C. Continuous testing
- D. Definition of done
正解：A
解説：
A/B testing best helps the product owner decide which version of a feature to invest in by comparing different variations with real users and measuring which delivers better results or engagement.
質問 # 80
An organization has recently received feedback from its employees that many key applications are missing important functionality or are too difficult to use.
How can the 'software development and management' practice help address the situation?
- A. By ensuring that an Agile software development lifecycle approach is adopted
- B. By ensuring that the organization's current and future needs are supported by effective solution proposals
- C. By ensuring that new and changed application components meet agreed criteria
- D. By ensuring that the applications continually meet the organization's requirements and quality criteria
正解：D
解説：
The software development and management practice ensures that applications are designed, built, and maintained to meet both current and evolving business needs. By continuously aligning applications with organizational requirements and quality criteria, it helps ensure that software remains usable, functional, and fit for purpose, directly addressing issues of missing functionality and poor usability.
質問 # 81
Which high-velocity IT objective MOST supports delivering product functionality in small increments?
- A. Valuable investments
- B. Co-created value
- C. Fast development
- D. Assured conformance
正解：C
解説：
Fast development most supports delivering product functionality in small increments, as it emphasizes rapid, iterative delivery that enables frequent releases and quicker value realization.
質問 # 82
A service provider has engaged with a new service consumer who requires a mobile app to be developed so that they can exploit new markets. The service provider has appointed product owners to ensure that investments in new digital products are property justified.
How can the 'relationship management' practice help the product owners to achieve this objective?
- A. By assessing and comparing investment proposals for the services that the organization offers to its consumers
- B. By using the concept of a minimum viable product to establish the technical and environment architecture
- C. By identifying and involving the service consumer stakeholders in establishing priorities for the mobile app
- D. By ensuring that the deployment of infrastructure components is not delayed by unnecessary procedures and approvals
正解：C
解説：
The relationship management practice focuses on establishing and maintaining strong connections with stakeholders to ensure mutual understanding of needs, expectations, and priorities. By identifying and actively involving service consumer stakeholders, product owners can better understand business priorities for the mobile app, ensuring investments are properly justified and aligned with what delivers the most value to the consumer.
質問 # 83
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