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Salesforce Advanced-Ministrator認定試験は、複雑なSalesforce環境の管理経験があり、スキルを次のレベルに引き上げることを目指している個人に最適です。この認定は、候補者が高度なSalesforceの機能と機能を構成および管理する能力を示しています。これは、業界全体で雇用主によって高く評価されています。
質問 # 81
Universal Container has a custom object to track complaints. They use a field to view related complaints.
What is the relationship?
- A. Hierarchical Relationship
- B. Master Detail Relationship
- C. Look-up Relationship
- D. Junction Object
正解：A
質問 # 82
AW Computing organizes Its sales regions as East, Central, and West. Each region has sales reps, a sales director, and sales operations members. The organization-wide default for all objects is set to Private.
Members of the operations team for the East region need access to all the accounts and opportunities in the region.
How should the administrator configure this requirement?
- A. Assign to a role in the role hierarchy positioned above the East sales director.
- B. Utilize territory management to add the operations team to the East territory.
- C. Instruct the operations team members to add themselves to the account teams.
- D. Share an Opportunity sharing the with a public group containing the East operations profile.
正解：B
解説：
Explanation
Territory management is a feature that allows you to grant access to accounts and opportunities based on criteria such as geography, industry, product line, or customer size. A territory is a grouping of accounts and users that represents a market segment or business unit. In this case, the administrator should utilize territory management to add the operations team to the East territory, which contains all the accounts and opportunities in the East region. This way, the operations team members can access all the records in their territory regardless of who owns them or what the organization-wide default is. References:
https://help.salesforce.com/s/articleView?id=sf.territories_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.territories_define.htm&type=5
質問 # 83
A sales manager cannot view a contact owned by a salesperson. The salesperson is below the sales manager in the role hierarchy. Why is the sales manager unable to view the contact?
正解：
解説：
Contact sharing settings have grant access using hierarchies unchecked
質問 # 84
Which features make repetitive actions in the Service Console quicker and easier for agents?
Select 3
- A. Quick Text
- B. Macros
- C. Email Templates
- D. Heuristic Logic
- E. Predictive text
正解：A、B、C
質問 # 85
How User can import Quota in Forecast ? Choose 2
- A. User Information / Records related list
- B. Dataloader and API
- C. Using Import Wizard
- D. Using Forecast Tab
- E. Using CHangeset
正解：A、B
質問 # 86
Universal Containers has a process to allow an employee to submit a vacation request and route it to the employee's manager for approval. An employee attempted to submit a request but it could NOT be submitted.
How should the administrator troubleshoot this?
- A. Ensure the approval step has an associated action
- B. Review the system log to determine the root cause
- C. Use workflow to email the administrator if the process fails
- D. Ensure the user record has an assigned active manager
正解：D
質問 # 87
What can an administrator do to enable customer-submitted service requests?
Choose two answers.
- A. Enable case feed on the company website
- B. Enable live agent on the company website
- C. Enable the service cloud console on the company website
- D. Enable chatter answers
正解：B、D
質問 # 88
When using Collaborative Forecasts, what information can a sales representative access from the Forecasts tab? Choose 2 answers
- A. Forecast amount for other representatives on their team
- B. Opportunities that make up each forecast amount
- C. Forecast amount for each forecast category
- D. Forecast amount for each opportunity stage
正解：A、C
質問 # 89
The administrator at Cloud Kicks recently replaced several case workflow rules with a single before save flow.
Since this change, some cases are routing In unexpected ways.
What could be the cause or the charges to routing?
- A. Multiple automation tools have been used and the automation is executed in a different order.
- B. Assignment rules no longer reference the correct fields.
- C. The old workflow rules are still active and impacting routing.
- D. The flow precedes assignment rules; workflow rules are after assignment rules.
正解：D
解説：
Explanation
One possible reason for the changes to case routing is the difference in the order of execution between before save flow triggers and workflow rules. Before save flow triggers run before assignment rules, which means that any field updates made by the flow can affect how the assignment rules assign the case. Workflow rules run after assignment rules, which means that any field updates made by the workflow do not affect how the assignment rules assign the case. Therefore, replacing workflow rules with before save flow triggers can change the case routing logic. References:
https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.order_of_execution.htm&type=5
質問 # 90
The administrator at Universal Containers has been asked to create an account management dashboard displaying opportunities and activities for each of its top five clients.
Which dashboard feature should the Administrator use to meet this requirement?
- A. Dashboard Filter
- B. Joined reports on a dashboard
- C. Matrix reports on a dashboard
- D. Dynamic dashboard
正解：D
質問 # 91
Cloud Kicks has a requirement to display sensitive data only to appropriate users. The amount m the Salary field on the User object should display data only when the user record is being viewed by the user or by users with the MR profile. For all other users viewing the user record, the Salary field should display the word "Confidential* as text in the field.
What should the administrator to fulfill this requirement?
- A. Validation Rule
- B. Process Builder
- C. Formula field
- D. Page Layout
正解：B
質問 # 92
The Automated Case User is the default user for cases created via Email-to-Case. This user needs to have permissions to the new record type in order to assign it to the incoming cases. If the Automated Case User does not have the permissions, the cases will receive a different record type based on the organization-wide default settings. References: https://help.salesforce.com/s/articleView?id=sf.case_email_to_case.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.case_automated_user.htm&type=5 UESTION NO: 187 The administrator at Cloud Kicks recently replaced several case workflow rules with a single before save flow.
Since this change, some cases are routing In unexpected ways.
What could be the cause or the charges to routing?
- A. Assignment rules no longer reference the correct fields.
- B. Multiple automation tools have been used and the automation is executed in a different order.
- C. The flow precedes assignment rules; workflow rules are after assignment rules.
- D. The old workflow rules are still active and impacting routing.
正解：B
解説：
Multiple automation tools have been used and the automation is executed in a different order. This could cause some cases to route in unexpected ways, because the before save flow might override or conflict with the assignment rules or other automation tools that run after the record is saved. The administrator should review the order of execution and ensure that the flow logic is consistent with the other automation tools. References:
https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger_order.htm&type=5
https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_triggers_order_of_execution.htm
質問 # 93
Position and job opening is a Master Detail relationship. OWD for Position is Private. Someone else wants to edit Job Openings. How to do it.
- A. Create Sharing rule in Position
- B. Create Apex based Sharing
- C. Create Manual Sharing
- D. Create Sharing rule in Job Application
正解：A
質問 # 94
What permissions do you need to merge Leads?
- A. Create and Delete on Leads
- B. Edit and Delete on Leads
- C. Merge Leads
- D. Merge Leads & Edit & Delete on Leads
正解：B
質問 # 95
When an opportunity with at least one opportunity product close wins, Universal containers requires that an Invoice_c record be created with Invoice_Line_Item_c records for each Product on the Opportunity. How should an administrator implement this request? * (1 Point)
- A. Use a custom button on the Opportunity
- B. Use an Opportunity Approval Process
- C. Use a Process Builder that calls a Flow
- D. Use Einstein Next Best Actions
正解：C
質問 # 96
The VP Sales wants to require that the Next Step field is always updated when an opportunity stage is changed. How can this process be automated?
- A. Create a validation rule with the following formula: AND ( ISCHANGED (StageName) , NOT (ISCHANGED (NextStep))
- B. Create a workflow rule with the following formula: AND ( ISCHANGED(ISPICKVAL(StageName)), NOT (ISCHANGED (NextStep)))
- C. Create a validation rule with the following formula: AND ( ISCHANGED(ISPICKVAL(StageName)), NOT (ISCHANGED (NextStep)))
- D. Create a workflow rule with the following formula: AND ( ISCHANGED (StageName) , NOT (ISCHANGED (NextStep))
正解：A
質問 # 97
How can you as a System Administrator enforce standardization of tags in libraries to prevent duplicate tags?
Choose 2
- A. Change Tagging Field to multiselect picklist
- B. Enable workflow to send email alert for unnamed tags
- C. Customize tags with contibutor upon library creation
- D. Enable restrictive tagging
正解：C、D
質問 # 98
A sales manager at AW Computing has created a contact record but is missing some of the information to complete the record. The organization-wide default for Accounts is set to Public Read Only, and Contacts are controlled by parent.
- A. Sales manager and system administrator
- B. Who will be able to edit this new contact record?
- C. The owner and users below the owner in the role hierarchy
- D. Users above the sales manager in the role hierarchy
- E. All users in the organization
正解：C
質問 # 99
The AW Computing administrator team does significant amounts of work around process automation and ensuring data integrity. When an administrator created a new validation rule in production, the development team complained that their deployment to production failed.
What should be implemented to prevent this conflict from happening?
- A. Refresh the full copy sandbox daily.
- B. Review the setup audit trail prior to changes.
- C. Test changes in a shared sandbox.
- D. Build automation and validation rules using screen flows.
正解：C
解説：
Explanation
A sandbox is a copy of a production org that can be used for development, testing, or training purposes.
Sandboxes allow administrators to make changes and test them without affecting the live production org. A shared sandbox is a type of sandbox that can be used by multiple users or teams to collaborate on development or testing projects. By testing changes in a shared sandbox, the AW Computing administrator team can avoid conflicts and errors when deploying changes to production. References:
https://help.salesforce.com/s/articleView?id=sf.data_sandbox.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.data_sandbox_environments.htm&type=5
質問 # 100
Northern Trail Outfitters requires the sales user to input a use case before moving the opportunity stage to qualified. A consultant has reviewed the business requirement and ran a report to check the state of data completion. When pulling a report for opportunities in the qualified stage or beyond, it appears that only 30% of records have a use case filled out with varying text strings.
What should the administrator recommend?
- A. Create a validation rule and add the Use Case field to the Stage Guidance in Path.
- B. Use a quick action with the Use Case field in the layout, and add it as a Lightning component.
- C. Write a record-triggered flow that populates the Use Case field when an opportunity is closed.
- D. Make the Use Case field required on the master Opportunity layout.
正解：A
質問 # 101
A growing number of duplicate leads are being entered into salesforce.
universal containers IT department wants to give all marketing team members the ability to leverage the "find duplicates" functionality in saleforce to reduce the number of duplicate leads in the system through merges.
what lead object level permission is needed to allow the marketing team members to complete this task?
- A. Read and edit
- B. View all
- C. Delete
- D. Merge
正解：C
質問 # 102
A user at Universal Containers wants to load records Into a custom object named Location from a .csv file.
While using Data Loader, they cannot find the Location object.
What are two reasons this is happening?
Choose 2 answers
- A. Location has a master-detail field to Account.
- B. The label of Location may have been changed.
- C. The users profile needs create access to Location.
- D. Data Loader should only be used with standard objects.
正解：B、C
解説：
Explanation
Two reasons why the user cannot find the Location object while using Data Loader are:
The label of Location may have been changed. The label of an object is the name that is displayed in the user interface and can be different from the API name that is used by Data Loader and other tools. If the label of Location has been changed to something else, such as Site or Venue, then the user may not be able to find it by searching for Location in Data Loader. The user should check the API name of the object in Object Manager or use the Describe Global operation in Data Loader to see all available objects and their labels.
The user's profile needs create access to Location. The user's profile determines what objects and fields they can access and what actions they can perform on them, such as creating, reading, updating, or deleting records. If the user's profile does not have create access to Location, then they will not be able to load records into that object using Data Loader. The user should check their profile permissions in Setup or ask their administrator to grant them create access to Location.
The other two options are incorrect because:
Data Loader should only be used with standard objects is not a reason because Data Loader can be used with both standard and custom objects, as long as they are accessible and queryable via the API.
Location has a master-detail field to Account is not a reason because having a master-detail field does not prevent an object from being available in Data Loader, as long as it meets the other requirements such as accessibility and queryability.
References: https://help.salesforce.com/s/articleView?id=sf.data_loader.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.data_loader_describe_global.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.admin_object_permissions
質問 # 103
Cloud Kicks has updated several profiles and created a new app in the sandbox. After testing, everything is working as expected. Which two options should the administrator use to migrate these changes to production from the sandbox?
Choose 2 answers
- A. Change Data Capture
- B. Inbound Change Set
- C. Outbound Change Set
- D. Package deployment
正解：C、D
質問 # 104
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