300-830試験無料問題集（82題）「Cisco Implementing Cisco Collaboration Cloud Customer Experience 認定」

出題：1

A Webex Contact Center engineer is configuring a new chat digital channel for their organization.
Chat digital channel interactions will be handled by Webex Contact Center agents. Which two actions must be taken as part of the configuration? (Choose two.)

A. Assign a phone number to a channel.

B. Assign an asset to a channel.

C. Create a channel with Social Channel as a channel type.

D. Create a channel with Email as a channel type.

E. Create a channel with Chat as a channel type.

正解：B,E 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：2

Refer to the exhibit. A Webex Contact Center engineer is deploying a chat digital channel widget for Companyabc. After the chat digital channel widget code is implemented in the company website, the chat digital channel widget does not load. While investigating Webex Contact Center, engineer sees this output in the web browser. What is causing this issue?

A. incorrect website domain configured for Web Chat Asset

B. firewall blocking connection to chat-widget.imi.chat domain

C. companyabc.com domain missing in Webex Contact Center "Content security policy allowed list" configuration

D. missing Webex Connect flow for chat digital channel

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：3

Drag and Drop Question
Refer to the exhibit. An engineer is integrating Cisco Webex Connect web chat with a CRM platform and must map JSON responses to variables for the Webex Connect flow. Drag and drop the JSON path expressions from the left onto the corresponding variables on the right. Not all expressions will be used.

正解：

出題：4

An engineer must generate a report that details the number of times an agent went on a break.
Which Cisco Webex Contact Center Analyzer repository must be queried?

A. Agent Activity Record

B. Agent Session Record

C. Customer Activity Record

D. Customer Session Record

正解：A 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：5

An administrator configures Webex Experience Management surveys after customer calls.
Customers report that surveys are not triggered when agents transfer calls internally between queues. What is the MOST likely reason for this behavior?

A. Survey templates are limited to outbound calls

B. Internal transfers terminate the original contact flow context

C. Queue transfers disable post-call events globally

D. Experience Management requires UCCX integration

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：6

A major corporation wants to migrate to Webex Contact Center but requires that the current PSTN carrier and enterprise PBX based agents be retained in its on-premises environment.
Which action must the engineer take to meet this requirement?

A. Port existing contact center DIDs to Cisco Calling Plan to enable Webex Calling to deliver calls to and from Webex Contact Center.

B. Work with their PSTN carrier to forward all contact center DIDs to Webex Calling to reach Webex Contact Center.

C. Configure an on-premises session border controller to act as a local gateway to route calls between on-premises environment and Webex Calling.

D. This requirement cannot be implemented using any configuration and would need them to order new PSTN services.

正解：C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：7

An administrator is designing a flow in Webex Connect that includes a Scheduled Callback activity node. Which two values must be provided to configure the Scheduled Callback node successfully? (Choose two.)

A. schedule timezone

B. phone ANI

C. schedule date in YYYY-MM-DD format

D. customer name

E. schedule date in YYYY-DD-MM format

正解：A,C 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：8

A customer wants supervisors to silently monitor agents without participants hearing monitoring tones. Which feature should be implemented?

A. Whisper coaching

B. Silent monitoring

C. Barge-in only

D. Call intercept

正解：B 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

出題：9

During troubleshooting, an engineer observes high packet loss affecting Webex meetings. Which symptom is MOST likely experienced by users?

A. Failed LDAP authentication

B. Delayed voicemail synchronization

C. Incorrect call detail records

D. One-way audio and choppy media

正解：D 解答を投票する

解説: (GoShiken メンバーにのみ表示されます)

300-830試験無料問題集「Cisco Implementing Cisco Collaboration Cloud Customer Experience 認定」