Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven's contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times.
Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience. What should a technical consultant recommend to Bobahaven to solve this problem?

• A. Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
• B. Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.
• C. Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
• D. Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.

解説: (GoShiken メンバーにのみ表示されます)

To allow a user to access the Public Sector Solutions Employee Experience pre-built application. Which three permission sets need to be assigned?

• A. Employee Productivity Plus User Data Access
• B. Employee Productivity Plus Access
• C. Public Sector Solutions User Access
• D. Employee Experience Community Access
• E. Employee Experience for Public Sector

解説: (GoShiken メンバーにのみ表示されます)

The Department of Disaster Assistance would like to enhance its existing grant management experience using the "Grants Management" Public Sector Solution. What are the correct sequential stages involved in the grant management lifecycle?

• A. Engage, Apply, Plan, Review, Award, Manage and Close Out
• B. Plan, Apply, Engage, Review, Award, Manage and Close Out
• C. Plan, Engage, Apply, Review, Award, Manage and Close Out
• D. Apply, Engage, Plan, Apply, Review, Award, Manage and Close Out

解説: (GoShiken メンバーにのみ表示されます)

Bobahaven has purchased the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions and wants to transform its constituents' experience by providing authenticated digital permit applications and self-service. Bobahaven's marketing team has provided branding guidelines and asset files, and the project sponsor has stressed that user experience is a high priority. The digital experience should be pixel-perfect. Which Experience Site template should the consultant select for building and deploying a pixel- perfect authenticated digital experience for Bobahaven's constituents?

• A. Select the Licenses and Permits Experience Site template, and customise the theme.
• B. Select the BYO (Aura) template and deploy a mix of custom- built Lightning Components with standard components.
• C. Select the BYO (Lightning Web Runtime) template and deploy custom- built Lightning Components.
• D. Select the Help Center Experience Site template, and customise the theme.

解説: (GoShiken メンバーにのみ表示されます)

A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone's health or safety. The PSO is already using Public Sector Solutions. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users and anonymously. Additionally, internal staff should be able to separately track their investigations and any follow- up in a separate Case. Leveraging Public Sector Solutions functionality, what configuration should the Technical Consultant use to meet the requirements?

• A. Use record types on Case, one for the constituents and one for internal staff
• B. Use the Public Complaint and Case objects.
• C. Use a custom object for the Complaint with a lookup relationship to Case.

解説: (GoShiken メンバーにのみ表示されます)