無料ダウンロードCisco 500-442リアル試験問題ゲットせよ [Q21-Q43]

無料ダウンロードCisco 500-442リアル試験問題ゲットせよ

最新のCisco 500-442リアル試験問題集PDF

質問 # 21
What are two default CCB VXML applications that could be modified? (Choose two.)

• A. BillingQueue
• B. Callback Engine
• C. CallbackEntry
• D. CallbackQueue
• E. cvp_ccb-vxml.tcl

正解：C、E

質問 # 22
What are the two main features of the Cisco VVB? (Choose two.)

• A. provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
• B. supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
• C. allows an agent to retrieve the required information through voice commands without interacting with a customer
• D. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
• E. allows customers to retrieve the required information through voice commands without interacting with an agent

正解：A、E

解説：
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configuration/guide/cvvb_b_ciscovvb-administration-and-configuration-guide/cvvb_b_ciscovvb-administration-and-configuration-guide_chapter_01.pdf

質問 # 23
How many clusters of Finesse will a single PG support?

• A. three
• B. two
• C. one
• D. four

正解：C

質問 # 24
WhichVVBCLI command can set an individual media file to an expired state?

• A. show setVVBcache stale_cache_entry <cache_entry_url>
• B. OutilsVVBcache stale_cache_entry <cache_entry_url>
• C. setVVBcache stale_cache_entry <cache_entry_url>
• D. setVVBcache stale_cache_entries

正解：D

質問 # 25
What is the suggested mechanism to offer coaching to agents by supervisors?

• A. Whisper coaching
• B. Email
• C. Desktop chat
• D. TeamMessage

正解：C

質問 # 26
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)

• A. Configure an IF node in ICM script editor
• B. Configure Business Hours under Organizational Setup > Business hours under CCE Admin
• C. Configure Business Hours under Organizational Setup > Departments under CCE Admin
• D. Use the expression BusinessHourStatus.<Calendar Name> . BusinessHours in the IF node.
• E. Configure set variable in ICM script editor

正解：B、D

質問 # 27
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)

• A. configure Agent Desk Settings
• B. configure Route teams and Skill targets
• C. configure Skill groups and Skill targets
• D. configure Agent Route Groups
• E. configure the Administrators

正解：C、D

質問 # 28
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?

• A. Wrap-up on Incoming, set to Required
• B. Enable "Require Idle Reason"
• C. Enable "Require Logout Reason"
• D. Wrap-up on Outgoing, set to Required

正解：C

質問 # 29
How does CUCM function in CCE?

• A. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.
• B. In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.
• C. Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.
• D. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.

正解：D

質問 # 30
Which server holds the .wav files on a UCCE environment?

• A. CVP reporting server
• B. VXMLGW
• C. ICM Router
• D. Media Server

正解：D

質問 # 31
When is the IVR leg established in a CCE Call Flow?

• A. when CVP establishes an HTTP link with the VXML Server
• B. when CVP establishes an HTTP link with the Media Server
• C. when CVP establishes an HTTP link with theVVB(or IOS VXML Gateway)
• D. when the Ingress Gateway delivers a SIP invite message to the CVP server

正解：A

質問 # 32
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)

• A. productivity
• B. call abandon rate
• C. customer satisfaction
• D. average queue time
• E. cost
• F. customer expectations

正解：B、F

質問 # 33
What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

• A. Cisco Virtual Voice Browser
• B. Cisco Unified Communication Manager Server
• C. Cisco Data Browser
• D. Cisco Administration Serverand Historical Data Server
• E. Cisco Customer Voice PortalReporting Server

正解：B、E

質問 # 34
What are two possible Outbound Dialing Modes? (Choose two.]

• A. Progression Mode
• B. Accept Mode
• C. Preview Mode
• D. Direct Predictive Mode
• E. Predictive Mode

正解：C、D

質問 # 35
Which two types of scripts can be created with the Script Editor? (Choose two.)

• A. Call Flow and Call Control Scripts
• B. Call Studio Scripts
• C. Tenant Scripts
• D. Administrative Scripts
• E. Routing Scripts

正解：B、D

質問 # 36
What are two channels or features supported by ECE? (Choose two.)

• A. Callback
• B. Courtesy Callback
• C. Email
• D. TSMS
• E. Chat

正解：B、C

質問 # 37
Which two steps are required to configure RONAfor CCE? (Choose two.)

• A. CCE Web Admin
• B. Auto-answer
• C. Survivability
• D. Scripting logic
• E. Skill target configuration

正解：A、E

質問 # 38
How are additional ICM Tools added?

• A. PG Server node will add the additional tools provided in the Administration Tools folder.
• B. Admin Server node will add the additional tools provided in the Administration Tools folder.
• C. Script Editor is available in the PG and ICM Router server.
• D. The Logger Server node will add the additional tools provided in the Administration Tools folder.

正解：C

質問 # 39
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

• A. the agent with the Most Attributes
• B. the Weight of the attribute
• C. the number of calls the agent has taken
• D. Longest Available

正解：A

質問 # 40
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)

• A. configure Agent Desk Settings
• B. configure Route teams and Skill targets
• C. configure Skill groups and Skill targets
• D. configure Agent Route Groups
• E. configure the Administrators

正解：C、D

質問 # 41
What are two tools an Agent Desktop Admin Role can access? (Choose two.)

• A. Script Editor
• B. Reason Code
• C. Workflow
• D. Config Manager Tools
• E. Call Trace

正解：B、E

質問 # 42
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)

• A. G711 mu-law or a-law
• B. G729
• C. the file format is wav
• D. the file format is mp3
• E. the max file size is 40 MB

正解：D、E

質問 # 43
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