Cisco 500-442豪華セット学習ガイドにはオンライン試験エンジン
500-442問題集レビュー専門クイズ学習材料
質問 # 21
What are two purposes of Cisco Unified Intelligence Center? (Choose two.)
- A. allows agents to re-skill to a different skill group or team
- B. allows different groups of users to configure APIs based on their roles
- C. customizes the visual presentation of the reports
- D. obtains data from the base solution's database, known as Data Sources
- E. automates Text to Voice Bot Configurations
正解：B、D
質問 # 22
Which two steps are required to configure a Supervisor? (Choose two.)
- A. assign the Supervisor to a Skill Group and Precision Queue
- B. ensure that "Is Supervisor" is checked
- C. make sure the Supervisor has an Active Directory Account
- D. assign the Supervisor to a Precision Queue
- E. assign the Supervisor to only one Team
正解：B、E
質問 # 23
What are two channels or features supported by ECE? (Choose two.)
- A. TSMS
- B. Chat
- C. Callback
- D. Courtesy Callback
- E. Email
正解：D、E
質問 # 24
Which script mode is in use if the script's appearance has changed to a bright white background with black dots?
- A. Monitor
- B. Edit
- C. Browse
- D. Quick Edit
正解：D
質問 # 25
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)
- A. Call Routing Reports
- B. Administration Audit Report
- C. TCP/IP disconnect reports
- D. Real-time Report
- E. Historical Report
正解：B、E
質問 # 26
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)
- A. G711 mu-law or a-law
- B. the max file size is 40 MB
- C. the file format is mp3
- D. G729
- E. the file format is wav
正解：B、C
質問 # 27
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?
- A. CCE Admin page
- B. Domain Manager
- C. Configuration Manager
- D. Active Directory
正解：A
質問 # 28
WhichVVBCLI command can set an individual media file to an expired state?
- A. setVVBcache stale_cache_entry <cache_entry_url>
- B. show setVVBcache stale_cache_entry <cache_entry_url>
- C. OutilsVVBcache stale_cache_entry <cache_entry_url>
- D. setVVBcache stale_cache_entries
正解：D
質問 # 29
What does Precision Routing use to determine if an agent is part of its pool?
- A. Skills
- B. Teams
- C. Expressions
- D. Attributes
正解：B
質問 # 30
When is the IVR leg established in a CCE Call Flow?
- A. when the Ingress Gateway delivers a SIP invite message to the CVP server
- B. when CVP establishes an HTTP link with the VXML Server
- C. when CVP establishes an HTTP link with theVVB(or IOS VXML Gateway)
- D. when CVP establishes an HTTP link with the Media Server
正解：B
質問 # 31
What are the two main features of the Cisco VVB? (Choose two.)
- A. supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- B. allows an agent to retrieve the required information through voice commands without interacting with a customer
- C. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
- D. provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- E. allows customers to retrieve the required information through voice commands without interacting with an agent
正解：D、E
解説：
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configuration/guide/cvvb_b_ciscovvb-administration-and-configuration-guide/cvvb_b_ciscovvb-administration-and-configuration-guide_chapter_01.pdf
質問 # 32
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)
- A. The voice gateway provides IVR functionality in a Contact Center deployment.
- B. The voice gateway is responsible for routing the call to the agent.
- C. The voice gateway may modify the digits presented to downstream devices.
- D. The PTSN is responsible for routing the call to the agent.
- E. The PSTN is responsible for delivering the inbound call to a voice gateway.
正解：C、E
質問 # 33
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?
- A. Wrap-up on Outgoing, set to Required
- B. Enable "Require Logout Reason"
- C. Wrap-up on Incoming, set to Required
- D. Enable "Require Idle Reason"
正解：B
質問 # 34
How does CUCM function in CCE?
- A. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.
- B. Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.
- C. In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.
- D. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.
正解：A
質問 # 35
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)
- A. customer expectations
- B. cost
- C. average queue time
- D. productivity
- E. customer satisfaction
- F. call abandon rate
正解：A、F
質問 # 36
What are two default CCB VXML applications that could be modified? (Choose two.)
- A. Callback Engine
- B. CallbackEntry
- C. cvp_ccb-vxml.tcl
- D. CallbackQueue
- E. BillingQueue
正解：B、C
質問 # 37
Which two steps are required to configure RONAfor CCE? (Choose two.)
- A. Survivability
- B. Auto-answer
- C. Scripting logic
- D. CCE Web Admin
- E. Skill target configuration
正解：D、E
質問 # 38
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)
- A. Dashboard Administrator
- B. Security Administrator
- C. Security Configuration Designer
- D. Report Designer
- E. Report Definition Designer
正解：B、E
質問 # 39
What is the goal of identifying a call type?
- A. to ensure the contact is handled by the correct CCE Routing Script
- B. to ensure the call goes to the correct MRD
- C. to ensure the correct Skill Target is selected
- D. to ensure the call reaches the agent in the correct queue
正解：C
質問 # 40
In Finesse, how are different gadgets enabled for specific team members?
- A. Ask the supervisor to add the gadget to the agents desktop.
- B. Ask an administrator to configure the team with a custom layout.
- C. Only the same type and configuration of gadgets are supported for all users.
- D. Ask the agent to add the gadget to his desktop after launching Finesse.
正解：D
質問 # 41
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