[2022年01月] を試そう！リアルC-C4H510-04問題集で100%無料C-C4H510-04試験問題集 [Q63-Q87]

[2022年01月] を試そう！リアルC-C4H510-04問題集で100%無料C-C4H510-04試験問題集

C-C4H510-04のPDF問題集試験問題有効なC-C4H510-04問題集

SAP C-C4H510-04 認定試験の出題範囲：

トピック	出題範囲
トピック 1	Identify how to use personalization and extensibility, including mashups and custom business objects Explain Maintenance Plan & its usage in Service Tickets
トピック 2	Perform tasks associated with the maintenance of employees Explain Time Recording and Fulfillment in Service Tickets
トピック 3	Setup Service Levels, Categories and define Work Distribution rules for Service Process Knowledge Base in SAP Service Cloud
トピック 4	Communication channels for Service Tickets Explain Registered Products & their usage in Service Tickets
トピック 5	Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration Service Elements and Notificationa
トピック 6	Explain Contracts & Case Management in Service Tickets Explain Warranty Management & its usage in Service Tickets
トピック 7	Leverage MS Excel with SAP Cloud for Customer reports Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations
トピック 8	Set up a notification process and configure conditions and actions for workflows Use data migration templates, troubleshoot data migration issues and understand mass data maintenance
トピック 9	Explain Installed Base & its usage in Service Tickets Identify the different Service Processes and their capabilities

質問 63
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

A. The activity list is automatically generated by the system based on your scoping decisions.
B. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
C. Fine-tuning is the process of generating the activity list by answering questions about which business processes will implemented.
D. Scoping is automatically generated by the system based on your fine-tuning decisions.

正解: A

質問 64
Which business function in the account master will block the release of quotes to SAP S/4HANA?

A. Credit limit check
B. Delivery block
C. Sales support block
D. Prospect

正解: B

質問 65
Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct Answers to this question.

A. Account
B. Contacts
C. Warranty
D. Resource scheduler

正解: A,B

質問 66
Which of the following are benefits of case management in SAP Service Cloud? Note: There are 2 correct Answers to this question.

A. Creating a ticket on the main account automatically creates tickets on the sub-accounts.
B. Opening the main ticket allows you to see all of the connected sub-tickets.
C. You can change the status of multiple sub-tickets from the main ticket.
D. Changing the customer in the main ticket updates the customers in the related sub-tickets.

正解: B,C

質問 67
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.

A. Installed bases
B. Contacts
C. Registered products
D. Service contracts

正解: B,D

質問 68
Which settings can you control for the e-mail channel setup? Note: There are 3 correct Answers to this question.

A. Mashup service
B. Channel type
C. Channel direction
D. Notification type
E. Ticket type

正解: B,C,E

質問 69
Which objects are required to create a service ticket? Note: There are 2 correct Answers to this question.

A. Maintenance plan
B. Customer
C. Transaction
D. Contracts

正解: B,C

質問 70
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

A. Configure a service catalogue
B. Integrate MindTouch
C. Activate scoping item "Create Service Requests from Incoming E-Mail"
D. Setup a knowledge base for service contracts

正解: B

質問 71
What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.

A. Service agents
B. Territories
C. Employees
D. Incidents

正解: B,D

質問 72
What objects can be used to define work distribution rules? Note: There are 2 correct Answers to this question.

A. Service agents
B. Employees
C. Territories
D. Incidents

正解: B,C

質問 73
Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.

A. CTI Desktop pane
B. CTI Client Adapter
C. CTI Client pane
D. Live Activity pane

正解: B,D

質問 74
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct Answers to this question.

A. Routing rules can be applied to warranties.
B. When an agent creates a ticket with a registered product, the warranty is automatically determined.
C. The agent is prompted to upsell a warranty to the customer.
D. The system can be set up so that certain incident categories are not covered.

正解: B,D

質問 75
Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.

A. With the mashup approach, offline access to an SAP BusinessObjects Bl system is available.
B. You can add custom fields in data sources and reports.
C. With the Dashboard Designer, KPIs can be joined to a new data source.
D. You can create new custom reports based on join data sources.

正解: A,B

質問 76
Which type of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

A. Maintenance category
B. Cause category
C. Service category
D. Incident category
E. Warranty category

正解: B,C,D

質問 77
Which objects can be used within ticket creation to automatically determine the registered product?

A. Warranty
B. Product
C. Installed Base
D. Installation Point

正解: D

質問 78
Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

A. Activities
B. External pricing
C. Contracts
D. Tickets

正解: A

質問 79
Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct Answers to this question.

A. Ticket ID
B. Service Category
C. Ticket Priority
D. Ticket Type
E. Installed Base

正解: B,C,D

質問 80
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.

A. Time recording
B. FSM
C. MRS
D. Manual Routing
E. Activity Planner

正解: A,C,E

質問 81
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

A. Send an e-mail to SAP Cloud Support.
B. Create an incident.
C. Document an influencer story.
D. Report a ticket.

正解: D

質問 82
Which of the following objects can you assign to an installed base at an item level? Note: There are 3 correct Answers to this question.

A. Text
B. Warranty
C. Registered product
D. Maintenance plan
E. Product

正解: A,C,E

質問 83
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.

A. Use the Subticket tabstrip to add a ticket.
B. Define a multi-step approval process.
C. Select the relevant scoping item.
D. Execute an action for grouping tickets.
E. Maintain the ticket hierarchy.

正解: A,C,E

質問 84
What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system?
Note: There are 3 correct answers to this question.

A. Offline access is available
B. No additional authorization concept is required
C. No security issues with mashup outside of corporate network
D. Real-time data access
E. Existing reports can be reused

正解: A,D,E

質問 85
Which feature allows the scheduling of automatic ticket creation?

A. Realignment run
B. Registered products
C. Maintenance plans
D. Service plans

正解: C

質問 86
To which objects can you directly assign a registered product? Note: There are 2 correct Answers to this question.

A. Appointment
B. Territory
C. Installed base
D. Maintenance plan

正解: C,D

質問 87
......

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